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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Just fly offers best price n the web and site is really easy to use. This my third year buying my tickets on just fly, no complaints.
I used Just Fly to go to Vietnam a few months ago and I was impressed with their service. I bought tickets to go again for 2 months from now and purchased their Cancellation/Prebooking fee for $19.99 which according to their terms and conditions says that if your had purchased that their would be no cancellation fee and I new I might have scheduling problems. I had to cancel 4 days later do to work and they are trying to charge me $200 even though there own terms say no fee.
I needed to make a quick weekend visit to family from DC to Boston and the best price options were on JustFly. It was a very last minute trip (in fact, I only bought the ticket a few hours before flying). JustFly made it easy and pain free!
I would have liked to see the cancellation fees, and the baggage policy right on the page before finalizing the purchase. Otherwise the experience was great. Thansk
Been looking for a few days and this site was the best price. Not sure how this works but I like to save money
I have used this airline ticket site twice and always have found the cheapest flights to Thailand and Philippines. Saving me $500.00 to $1,000.00
I highly recommend to everyone that is wishing to save money on airline tickets and get the cheapest deal.
Good trip without any hassles. Tea and biscuits provided at no extra charge. Seating is comfortable.
Simply easy awesome. I had no trouble. I was able to find good prices at last minute. I would recommend this site to others. The only thing that wasn't clear or easily seen was being able to cancel without add the protection plan; I am saying what if I made a mistake how long do I have to cancel or can I cancel and rebook?
This was a fast booking. Very easy to use. I will definitely use this again next time I travel. Prices were better than the cheap o websites.
It was a new website for me. Someone recommended this website when I was looking for the tickets. It was quick and easy to book a flight.
Good saving. I compared prices from other website like Orbitz and the airlines website. Justfly was the cheapest.
The justfly website is easier to find online and you can call for help anytime you want to book a ticket. They serve all people with no discrimanation. Booking a flight with justfly will give you abroad experience as you travel with then. Their instractions are clear.It a great oppotunity and appreciation that we have such a wonderful justly company serving the world and making a difference in peoples life.
Online travel sites: look for one, everyone else pops up. Ran each separately for calm, organized experience. Entered my info (5-6 mos. In advance) and immediately found affordable flights at human hours. Baggage info was easily found and understood (my ticket doesn't allow checking baggage).
Booking my trip to New York was quick and easy. I was able to get the flight times that were convienant to my planned vacation without any issues.
Navigation was so easy and the prices were phenomenal! I was looking for fares for my family and snagged a great deal on travel for the holiday! Super excited and definitely ready to pack our bags
I had trouble before booking but I resolved and all the time I call people were very friendly and very easy to understand my problem.
Easy purchase my flights and I like justly. The costumer car was so easy too and the communication was great
Great and will use again. Very Easy booking, No waiting, pleasant and helpful people working. Pilot kept us informed of delayed landing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members