On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All airlines allow seat reservations for all legs of the journey. But when I try to reserve a seat for my return, it asks for permission for unspecified fees. That's like signing a blank check for a service that should be free! Regret using this for making my reservation.
I had made a round trip reservation and got the insurance to change the flight if necessary, butt when i needed to change it i was told i had to pay$99. That disappointed me, but you have the power. I think toy have the best deals, tho.
Ease of use and great prices. I fly with JustFly because the prices and options are terrific. No better website for airline tickets.
Justfly the best website when it comes to flight booking online. I have booked three times for the last two months and never experience any problems
I like the ease of this service, but I did find if you want to think about buying it, it can cost you. It was only 20 minutes later when I found the flights I needed to book and actually booked them and it cost me 300 dollars more. You really need to be ready to buy when you find something.
Never disappointed! 5*i always book my flight turu their application so far so Good! Gives me the best price
Have used other 3rd party providers for airline tickets, and found the JustFly website to offer more options as far as schedules. Prices appeared to be about the same as other sites.
Justfly is Just Sad!
Clearly inflating false-positive reviews on SiteJabber just proves how downright AWFUL this company really is!
Justfly.com (aka. Flighthub.com) legitimately get tons of negative reviews - no one would have any difficulty finding numerous complaints and scam accusations charged against them through online travel forums and consumer complaint sources: BBB, ripoffreport.com, flyertalk.com, etc.
Here on Sitejabber, most of the negative reviews against Justfly are organic and from real consumers. How can one tell?
The negative comments are lengthy and descriptive, detailing specifics of the dissatisfaction. Some reviews provide booking number, pricing and actual flight information.
But the real kicker... the unmistaking and underlying repetition of the same complaint when dealing with their customer service: placed on hold for long periods, heavy accented company representatives and dissatisfied resolution or lack thereof.
So, what is Justfly's course of action to resolve these negative reviews on SiteJabber?
They flood this site with FAKE 4 to 5 star positive reviews - DAILY!
Like - Seriously! It is Pathetic!
The staff at JustFly.com have nothing better to do but post 20-30+, 4-5 star rating, 1 to 3 sentences long, superlative reviews!
These short but multiple "Fantastic", "Excellent", "JustFly Rocks", "Amazing" reviews are just LAUGHABLE!
Here's the reality check!
Nobody writes or receive reviews like this... EVERYDAY... for a 3rd party airfare booking site!
These reviews are NOT organic... it is clearly fabricated with the goal to inflate the stats with false positives so the SiteJabber rating scale would place Justfly in a more favorable light!
If you don't believe me...
Just do a Sitejabber search on any Justfly competitors such as:
> Cheapoair.com
> OneTravel.com
> travelzoo.com
> expedia.com
> lowfares.com
Do you see a tsunami of "Awesome" 5 star reviews with these sites... posted everyday?
Hey Justfly,
If you want to succeed in business, do a better job and focus on customer satisfaction rather than scamming and cheating consumers with nefarious advertising and hidden fees.
So I repeat again... JustFly - you are Just Sad!
Hi there,
We're so sorry to hear that you may have had a negative experience. As a travel agency, we appreciate receiving reviews from our customers to help improve our services. We do have a monthly contest as an incentive for travelers to leave a review, but the winner is chosen regardless of whether the review is positive or negative. In this, we send emails to our customers to prompt them to share their experience with us and with other customers.
These reviews are indeed NOT fake (we do not write these ourselves, we do not tell our customers what to write) - in fact the email makes sure to state that the review is published no matter what your opinion of JustFly is (as is clearly demonstrated with your review and many others).
We would appreciate it if you could please revisit your review in order to make it A) truthful to the actual experience and B) reflect the issues you've faced with JustFly's services. We would like to find a resolution.
Kind wishes,
JustFly Team
Very helpful and straight to the point. It's nice to be able to understand the person you are talking to.
I was very pleased, everything was fast to book. Could work on the price a bit more because after booking I did realize that it was cheaper elsewhere, but overall I was definitely pleased with the service.
Easy to compare and change searches. Very intuitive and fast. Great suggestions on alternate dates to save more.
Terrible: reserv. Was made for wrong departure (Tues instead of Thurs)'with correct return. No way to get flight changed. Lost $525
This is my first time buying tickets through just fly and so far I am very satisfied and happy! Also, I found the lowest prices through this site so that was excellent.
It's been a while since I booked air travel on line. The airline site was strange to me - no times listed. Just fly was clear and straight forward - exactly what I needed.
Great and easy to use site for booking flights. Prefer using this one over all others. I appreciate that the other car and hotel add-ons appear at the end and can be skipped.
I had a good deal even with a last minute booking
It's my first time with just fly and definitely would use it again next time to book a flight
Just fly is easy to navigate and always find the best prices on this website. I almost had to cancel a trip due to college student issues and they were willing to work with me as to reduce the cancelation fee to help me out. They are very thoughtful and personable.
It was quick and easy to plug in the dates and scan the flight options to find the schedules that worked the best for us. I booked the flight for my son and was very satisfied with the convenience.
This site was easy to negotiate and they were quick to send an email to advise of the successful itinerary. They also got a better rate and flight schedule than all the other sites I used!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for taking the time to review our services. Seat selection is an optional service with JustFly, and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map. Please note that we have no record of a seat selection made via our website.
If you are selecting your seats directly with the airline, we would recommend forwarding your concerns to their customer care team. They will be much better equipped to help you.
Kind wishes,
JustFly team