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Colorado
1 review
0 helpful votes
Follow Michele N.
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Flights to Chicago
July 13, 2020

I had just received notice of my niece's upcoming wedding and I have to travel from Denver to Chicago.
We were contemplating driving but I started looking at flights and was pleasantly surprised to find roundtrip flights for $65! I downloaded the app which was super easy to use and we are all set!

Date of experience: July 13, 2020
Texas
1 review
0 helpful votes
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Dont try to book on this agency, their flight schedule is always change and for refund they are ver very slow in responding. Tickets are expensive, Dont waste your time and money on this agency unless you want nightmare.

Date of experience: February 27, 2024
Texas
1 review
0 helpful votes
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Flying is my second love to
May 20, 2017

Since thanks giving I flew 3 two way trips and a one way and about to go some more in August. The busses are a downer because they take way to long and smell like porta-potties. Praise God for justfly prices and service!

Date of experience: May 19, 2017
California
1 review
0 helpful votes
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The easiest flying reservation I have ever made.
November 1, 2019

I was able to make my plane reservations without the usual headaches. The prices they got me were great and the times could not be better. What can I say. This is were I will go whenever I need to book a flight.

Date of experience: November 1, 2019
California
1 review
1 helpful vote
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I purchased a plane ticket over the phone using travel credit with Just Fly about 7 weeks ago and still have not received the confirmation email. I have requested a call-back from Just Fly 6 different times. I have currently been placed on hold for over 2 hours and 21 minutes. I have over 10 hours wrapped up in purchasing this ticket, and my issue is still not resolved.

Date of experience: December 11, 2020
Missouri
1 review
1 helpful vote
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Its a scam
March 9, 2021

I'm out over $800 because they won't let me use my travel credit for anything. I've been trying to use my travel credit for round trip tickets from Boston to Orlando, but they said that my flight credit is not enough to cover those tickets completely so there's a difference i have to pay. I've looked at multiple different websites and it is super rare to find round trip tickets to Orlando over $600!

Date of experience: February 7, 2021
Michigan
1 review
0 helpful votes
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Always the best prices
October 15, 2020

I fly at least once a month and I research the least expensive flights but also need decent times. Justfly has been the site that has provided me with both. They are now my go to site when looking to book a flight.

Date of experience: October 15, 2020
California
2 reviews
1 helpful vote
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Justfly just blew me off!
December 3, 2015

We had to book a flight to Niagara Falls a month ago, fast! A friend of mine said I should try to book with JustFly. So, I went ahead and booked for the weekend.

It was surprisingly fast and easy. We had no trouble booking our flights; we did not even have to call customer support. I would be booking with them again, for sure!

Date of experience: December 3, 2015
Minnesota
1 review
0 helpful votes
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Good customer service
February 6, 2019

My flight was cancelled once and they were really quick to reach out to me and reschedule me on a different flight for the same price! Usually, other third party sellers leave me to do that myself but Justfly took care of it seamlessly for me.

Date of experience: February 5, 2019
Tennessee
1 review
5 helpful votes
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Horrible Company
September 23, 2017

I really don't care how cheap their tickets are I will Never book through them. I would advise anyone not to book through them. Puerto Rico is damaged and all they want is your money! I can't get a dollar back! $646 down the drain. They want to charge a cancellation fee $150 per ticket and then a booking fee of $200 per ticket when I book again with a supposedly credit! What credit a total SCAM and joke. Please anybody everybody don't book with them I wish I had read the reviews before I booked my flights. Lesson learned and a costly one! Horrible!

Date of experience: September 23, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Linda,

Thank you for taking the time to review our services and we apologize for all the inconvenience you have went through. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
JustFly Team

California
1 review
0 helpful votes
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Flight to Cincinnati
June 1, 2017

I fly to Cincinnati 3 or 4 times a year. I always use justfly. I have tried some of the other sites and they can be confusing- or they offer a price and you choose that flight and then the price goes up. I have never had any problems with justfly. I also like the email price alerts when I am considering an upcoming trip.

Date of experience: June 1, 2017
Texas
1 review
0 helpful votes
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Good Multi-city Flight Ticket Price
June 9, 2017

Good and smooth booking of multiple-city flight tickets with great price. I had good experience although I am not sure about others; I did not check the reviews, but, my own experience was good. I may return back to this website for future flight ticket bookings.

Date of experience: June 9, 2017
New York
1 review
0 helpful votes
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It was easy to input my departure and return dates and find the cheapest ones. The only downside is you should tell people ahead of time that seats are not guaranteed and carry ones are not permitted unless they are small personal items.

Date of experience: June 1, 2017
Kansas
1 review
0 helpful votes
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Quick & uncomplicated
June 28, 2017

The chief distinguishing characteristic of this site is speed and efficiency. They didn't give me a ton of choices for my chosen flight, but the choices they did present were good; and the buying process was really fast-faster than usual, in my experience.

Date of experience: June 28, 2017
California
1 review
1 helpful vote
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Never again!
January 5, 2023

I used this mediocre company by mistake by clicking a link from kayak to book an international flight. I selected my seats right away and paid for the added expense. They could not fulfill the request and failed to inform me. When I tried again leading up to the trip, they again could not fulfill the requests and failed to inform me. When I finally called them, they asked me to take it up with the airline since they had requested it and it was in pending status. The airline did not receive the request and I ended up with the worst seats for a 14 hour flight. I was out on hold for 1 hour and 54 mins waiting to talk to a customer service rep. I will NEVER go near this company again and I am on a campaign to inform others not to.

Date of experience: January 5, 2023
Florida
1 review
0 helpful votes
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Helpful
July 6, 2017

I was satisfied with the option of you site I didn't know you have so much to offer. And your at Times better than the search engines that are advertise, I will from this point on have you on my top three list.

Date of experience: July 6, 2017
Florida
1 review
0 helpful votes
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Purchased tickets at $176 when I checked my Card I was charged 246. I have no reproach as they are web based. Last time I use them and I will actively campaign to my friends family and anyone who listens to stay away!

Date of experience: May 10, 2020
Oregon
1 review
0 helpful votes
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Almost a perfect score.
July 13, 2017

Finding and booking my flights were as easy as it gets. I did not like sort of getting roped into seat selection and that substantial fee and not being unable to "undo". If I continue to use justly, I will be super wary about that feature.

Date of experience: July 13, 2017
Illinois
1 review
0 helpful votes
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Flex
February 12, 2020

So easy to book and love the alternate dates! It give me options for a better price. Easy payment and confirmation are so fast. Thank you so much. This helped me with my travels going back and forth for my Doctors appointments after my Heart Transplant a year ago. God speed and God bless us all. Thank you from my New Heart-GIA ( God is Able)

Date of experience: February 12, 2020
New Jersey
1 review
1 helpful vote
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Justfly.com disguised it's the website to make it look like Emirates Airlines' website. Once booked, I found out I had only 24 hours to cancel, I could not change dates unless I paid the whole price of the ticket again, I was allowed to carry only one suitcase on the plane, not the regular two suit-cases allowed by the airlines. It was cheaper to buy a new return ticket. Justfly wanted the full amount again and then gave me a choice on line with long layovers. They were not answering the phone. Please never book a flight with Justfly.com, they are a rip off artist. The Government should look into this agency for deceptive practices.

Date of experience: February 19, 2020

Overview

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
741
value
700
shipping
311
returns
511
quality
610
+311