I ordered a Turtle Neck Sweater Dress but what they sent was a similar dress but not turtle neck. They asked for pictures which I sent but insisted that what they sent was correct. This went on for weeks. I was responsible for sending back the item that they incorrectly sent me. Then they started asking about the colour, then other items I ordered and what colour they were... trying to distract from their error. What a total waste of my time. The item is called Turtle Neck Sweet Sweater Dress. Check it out for yourself and see the picture below of what they sent me. Stay clear of this company!
I came across this website by accident last October while searching for the perfect pastel dress to wear to a wedding. The delivery took a while, but once I had the dress on hand I forgot about all that. Good quality and excellent customer service.
The prices are excellent. But sizes are not always correct. Many items are for smaller statures. Make sure you know your "own" body size and check carefully. Colour pretty true to pictures.
Don't be deceived, the pictures are the real designs, lots of material but when they arrive they seem not quite as good but still close.
Excellent prices, variety, sizes, colours.
Every item I ordered was way too small, even though I ordered XL. I normally wear size large. Most of the items were cheaply made, and some of them were made of material that felt like paper, instead of cloth. I won't order from JFN ever again. Also, it took a long time to receive my order.
My dress is beautiful as expected. I received my dress a few days after ordering. If I'm going to wear my dress in online chats, what am I doing now! I will definitely order more from this clothing website!
Pretty sure I wanted one shirt. I got 2 shirts. One had a red pen mark on the front. Donated that one and kept the second one. Ordered a 5x knowing sizing is quite different wherever these are made. Looks like a 2 x maybe. Anyway I won't be buying from here again. Sorry.
I got several shirts here, I absolutely adore them. The item I received was exactly the same as on their website and they fit perfectly. Shipping was very good and fast, but most importantly the quality is top notch.
My first time buying clothes online. I did not receive an itemized invoice of my order, just an email saying thank you for your order. I requested to return items for a larger size and to date, no response.
Amazing The customer service on this website has been so helpful, they have had a hard time receiving my order and they have been very kind with all my questions and emails. I love it definitely recommend it :))
I have been shopping for clothes here for a while and their clothes, in addition to the customer service, never fail to guarantee that my shopping experience is excellent. The website is very easy to navigate, the available items are always beautiful, and the quality is good. I would surely recommend going online shopping here as I already do to all my friends when they are looking for a good outfit!
I had a lot of fun looking at your beautiful apparels. I am older and never buy on line so it was sort of scary. I am praying that the items I have paid for really will arrive at my door. It all seems a bit like magic to me. God bless you all!
I had a lot of fun looking at your beautiful apparels. I am older and never buy on line so it was sort of scary. I am praying that the items I have paid for really will arrive at my door. It all seems a bit like magic to me. God bless you all!
Have not seen product yet. How can I judge. I ordered three shirts all the same size and they all are different in fitting. Not consistent in sizing. The one has a collar lining which will not lay flat.
Last night I did my shopping on this online clothing page and now they are sitting under my desk at work a few days later. This is my first time and my friend convinced me as I needed a dress for tonight... I am amazed!
I ordered pants and they were huge. When I tried to return they gave only one option. Buy more and we'll give you a 15% discount. So I ordered something else. The item had a hole in the fabric. I'm stuck and out of money.
Could you please tell us your order number so that we can check it for you? Ifwe send you the defcetive item, we will handle for you mannerly.
Very disappointed when I got them, they were way too small and I used the size guide, and even ordered a size bigger! So not at all accurate... and returning the product to origin is not good or easy.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
All good, now just hope they arrive!
I bought some products from this boutique. The most adorable thing about them is their own online store and their return policy. It is a bargain during the sale. I got dress shoes easily and at a good price.
The pictures on line really do not accurately show the pieces as to what is sent. The textures, prints/colors are beautiful in the photographs but fall flat in person. Everything is actually a print of the original item. If it looks like a knit material you get the garment made up in a printed flat picture. It would be better if there was some notation that what you see in the photo is not the textures you receive in the finished garment or that the garment is a photo copy of the original item that is then just "printed" on the material used to sew up the garment.The garments look cheap in person - well they are cheap. I should not have expected a better quality.
Loved the prints/colors. Would like to see more cotton or linen
I found the website easy to find clothes for the girls in my family. The design is exactly as the photo shows and fits very well. We had bought the same dress previously that we already knew the brand.
I purchased gifts for my wife at Christmas. She liked them but sizes were wrong. I returned them and paid $60 postage. That's the last I've heard from them. I'm out the original cost, postage and garments. Not pleased.
Dear Customer,
We are sorry to hear about your disappointing experience with our company. We understand that you purchased gifts for your wife at Christmas, and unfortunately, the sizes were not suitable.
We apologize for any inconvenience caused by the incorrect sizing and that you had to pay $60 in postage to return the items. We also understand that you have not received an update on your refund since returning the garments.
Please share your order number with us so that we can investigate this matter further and provide you with an update on the status of your refund. We want to make things right and ensure that you receive the resolution you deserve.
Once again, we apologize for any frustration or inconvenience caused by this issue. We appreciate your patience and look forward to resolving this matter as soon as possible.
If you have any further questions or concerns, please do not hesitate to contact us via email support@justfashionnow.com. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
I bought the high boots I saw in the store. Extremely comfortable, from the beginning. I'm not a fan of laces, but I've always worn boots with traditional laces. I must add that I broke my ankles last year, so these are my new heels.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Can you tell us the order number so that we can check it?