The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
On March 16 I ordered some clothes, paid for expedited shipment. Was charged (via PayPal) immediately. Had to get my order in a week. As of April 1, it is still "being processed". Customer service phone is inaccessible. Sent them 2 emails, that were never answered. Highly doubt I'll EVER get my order.
Psy customs to return. Clothes have a bad smell. This site should be closed down. Reporting them to everyone i know.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Absolutely vile, awful "merchandise". I ordered 3 items and when they finally arrived after many weeks, I was horrified to see what these things were like in comparison to the photos. The photos you see when you order are not the items you will receive. And these things smell so horrendously that it could make you sick.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers. Besides, different computers have different screen resolutions so it’s possible that the colours, particularly neon tones, will be slightly different in real life from what you see on your screen. Hope for your understanding. We will forward your feedback to our product department for improvement. If there is any question or confusion, please email us support@justfashionnow.com. We will help you to resolve the issue ASAP.
Merchandise is not as described. Horrific material! In order to return, you have to ship to Korea. After 3 months, my package to Korea (that cost 35.00 to send) was returned to me as undeliverable even though I used the address printout from the company. I just want to warn others to stay away. One item was never delivered and after repeated requests never refunded. Worst experience with a company I ever had.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers. Besides, different computers have different screen resolutions so it’s possible that the colours, particularly neon tones, will be slightly different in real life from what you see on your screen. Hope for your understanding. We will forward your feedback to our product department for improvement. If there is any question or confusion, please email us support@justfashionnow.com. We will help you to resolve the issue ASAP.
Rubbish
Just a joke
A scam do not trust the website
I did not even bother to return the items just put them in the garbage
Terrible quality
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers. Besides, different computers have different screen resolutions so it’s possible that the colours, particularly neon tones, will be slightly different in real life from what you see on your screen. Hope for your understanding. We will forward your feedback to our product department for improvement. If there is any question or confusion, please email us support@justfashionnow.com. We will help you to resolve the issue ASAP.
I ordered merchandise and paid for expedited shipment - I never got my merchandised and then when I tried to cancel my order they kept delaying it and asking for more time. Then they shipped items out supposedly - gave me made up waybills to stall me until they were actually shipped- I asked several times for actual tracking numbers and to please cancel the balance, they only cancelled one item and never credited my card. I continued to try to cancel the balance. It was only when I made a dispute with paypal that they agreed to cancel the balance and give me correct tracking numbers for what was shipped. But wait it gets better, they still have not refunded me and they are saying that it is because I placed a dispute with paypal and I need to remove the dispute with paypal to get the refund. I spoke with Paypal and they said that is incorrect and they can refund me at anytime.
I should have known they charged my card instantly when I placed the order - most company charge you as they ship. It is all very shady and unethical.
We receive a high number of e-mails and requests during the peak season and therefore the response time is delayed.
For order status inquery, please do submit such an exact message as "Where is my order?" for faster response.
Don't even try, the quality is not even close to the pictures, it is basically a scam, and the return policy is so bad, you have to send everything back to China and pay customs, that you end up with something that you can use to clean your kitchen... Ah, and it took months to receive the package!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Horrible, just horrible. What and if you actually receive anything, it is nothing like what is shown on the website.! Have received one of 4 items and it over 4 weeks since ordering. The item I received is a cheap work up of what was shown on the web site. Shut them down by not ordering.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
This is a scam site that should be removed. Pictures are great products are not. Difficulty getting refunds and lots if untrue reviews. DO NOT BE TEMPTED by the lovely pictures this is not the quality you will receive. Troubles with refunds and they tske 15% off to refund. A disgrace.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I ordered 4 dresses in January and received only one by the middle of March and that one was defective... the entire front panel design was sewn in crooked. I was able to cancel one dress that was on back order and two others they say was mailed already and that was over 3 wks ago and I still have not seen them. As for the defective dress I have been exchanging emails with them for the last 3 weeks and still have not heard anything. Oh yes, I did hear from them once saying all returns are paid for by the customer (to China)... I wrote them back, saying I am not returning this items because I did not like it, but because it was defective and why should I be responsible for postage. That is when I did not receive an answer back.
I will never order from them again... If you decide to, I hope you have more luck than I did. 3/25/2019
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I ordered 7 dresses; they canceled 4 of the dresses because of what ever reason but thank god they did because when I eventually received the 3 dresses ( 1 month later) they look like I purchased it from the 99Cents store. Poor quality and they look nothing like the picture. Jokes on them because I canceled my order got a refund from my bank and canceled my card so they can't and won't get a dime from me.
I am not even going to waste my money sending it back. Maybe I can make pillow cases out of it.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
I ordered boots that looked great on the website but turned out to look really cheap. It took me well over an hour to lace the boots (which should have been laced) because the laces were so cheap, I had to put tape. While I was waiting for the boots, I ordered a shirt, but the boots were so awful that I cancelled the order. They said they would credit my account, but it's been over a month and there is still no credit on my card. NEVER AGAIN!
Sorry for the inconvenience caused. Please send us your order number so that we can check it for you.
Long wait times, items were poor quality made from trashy material. Got permission to return items on Aug. 26/2018. On Friday March 22/2019, got pkg. Returned to me with some chinese writing on it. Checked everything and all forms were filled out correctly. So I guess I am out $60 - Online store is nothing more than a bad joke! Keep yourmoney!
Our return address is valid, and we never rejected our cutomer's package, we have no idea why it was returned back to you. Due to we didn't received your return package, we can't issue any refund to you.
Do not order from this company. I placed order beginning of March, 30 days in advance of trip I was planning, even spent extra $28 for 2-3 day shipping. Now end of March and I have NOTHING to show for it except my credit card bill for $112.5 days ago they (finally) sent me an e-mail with a tracking number link, when I click on the link it tells me there is no such order or package to track. I wish I would have read these reviews BEFORE I wasted my hard earned money.
Sorry for the inconvenience caused. Please send us the order number so that we can check the status for you.
Placed an order on 3/15, still waiting, all I get is an automated email with the same thing, we are processing. Please do not order from anyone unless you can actually speak to a live representative. Is this a scam?
Sorry to hear that. Could you send us the order number so that we can check it for you?
Do not buy anything from this company. The shoes I ordered were dollar store quality. Very disappointed. Will be a miracle if I get my money back.
Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Please send us your order number then we will help you with the return process.
I chose some dresses that looked gorgeous on the website in early Feb for holiday in April. Checked their returns policy first which was deceptively ok. Dresses finally arrived after a5 weeks and look nothing like those in the photos on Facebook and their website. Same pattern but that is where the resemblance ends. The fabrics themselves look completely different. I asked to return the goods. They offered me a discount to keep the dresses to which I said no. I received a list of things that they would not accept from me but they failed to give me the address to return goods to. I have been writing them for a week to get the address to return the goods to. The address for the Chinese Return Centre is not even in their FAQ. Based on what I am seeing in the other reviews, they will not refund me in the long run either. What a mistake! Do not be deceived by the photos on the website. Total Scam Artists.
We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return. Once we receive your return package successfully, we will process the refund to you.
Items are not as they are depicted in photos. I have been waiting for over 2 months for return to be processed and yes, I did not learn my lesson so I ordered again. Even though my card was charged immediately, I have been waiting for over 2 months for my entire order to be processed. Okay, now I have learned my lesson...
Please send us your order number so that we can check the return status for you. Once we receive your return package successfully, we will process the refund to you.
After filling out all required paperwork accurately and returning the merchandise, Just Fashion Now sent it all back and gave me NO REFUND.
Please send us your order number so that we can check it for you. Once we receive it successfully, we will process the refund to you.
Don't be fooled by their photos, the merchandise from Just Fashion Now is beyond crappy. I have never seen such terrible material for clothes in my life. You will not be happy with your purchase, unless you don't mind cheesy soapy-feeling fabric that is embarrassingly cheap looking.
Sorry to hear that.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
We receive a high number of e-mails and requests during the peak season and therefore the response time is delayed.
For order status inquery, please do submit such an exact message as "Where is my order?" for faster response.