I ordered some tight shirts on this website for a friend's bachelorette party and everything went great, my order arrived on time and full.
I always go to this website to buy clothes that are in fashion! Super convenient price and great service. I never found any problem.
Sparkly! This website is easy to navigate and the purchasing process is very quick and simple. I will definitely order more clothes from here!
First time user - no issues. However, I feel that you are now bombarding me with e-mails. Please lessen the amount of e-mails. Thanks you.
I've ordered around 3 times on this website and have not been disappointed. Shipping does not take long and the wait is worth it.
I loved my dress, comfortable and elegant. I was also impressed by the speed of delivery. I will definitely order online again soon, thanks.
I was pleasantly surprised by how quickly my online order from this website was delivered. My sister will be satisfied with the new shirt.
Easy on computer. Hopefully the tops will be true to size and good quality fabric. No customs I hope. Poor sizing and cheap fabric.
Easy on computer. Hopefully the tops will be true to size and good quality fabric. No customs I hope.
The computer froze and I had to open a new tab to place my order. Your prices are good; however, the shipping was high.
The computer froze and I had to open a new tab to place my order. Your prices are good; however, the shipping was high.
Do not buy from this company!
I purchased a few things from them, over the last few months. The quality of all of them was not great, but for the price I didn't complain. Recently, however, I purchased a shirt that was so poorly made that the shoulder seams on the actual shirt were half way down the arm, almost to the elbow. If I was built like a gorilla, or a quarterback, with wide shoulders, perhaps it would fit right. The photos of the shirt on their website show shoulder seams where they belong. So clearly they did not send a shirt that matches what they advertised on their website. The shirt is not wearable and there's not enough material for me to have a seamstress move the seams up to where they belong. Then the sleeves would be too short, plus it would cost me around $35 just to make this $18 shirt fit right.
I contacted the company. They offered me a full refund of the $18.86 I paid for the shirt if I spend around $30 more out of my pocket, to ship it to Guangzhou China---not the address on the return label for the company, here in the US. (I paid for it through Paypal so Paypal won't help unless I ship it back using a trackable method of shipping) and then JustFashionNow won't reimburse my shipping expenses to return the shirt and they won't refund the $12.99 shipping I paid to begin with. So I would be out approx. $42.99 in shipping costs, just to get $18.86.
I have been in contact with them numerous times. They offered a 35% credit as an alternative to returning the shirt as a final offer. That is only $6.60! I spent $31.85 including shipping, for a shirt I can't wear. A $6.60 refund is insulting. I'm certainly not going to spend another $30+. It's bad money after good.
They should not do business on Facebook or anywhere else in the USA if they are not prepared to guarantee the quality of their merchandise and make it stress-free to return an item for a FULL refund or exchange-AT THEIR EXPENSE. You get what you pay for---in this case a lot of aggravation.
N You will be dealing with a 2 bit business, like those cheap & dirty Asian shops that have set up across the world. This company has no process efficiencies & goods can take over 3 months to arrive; when they do arrive they are of very poor quality my shoes felt like they were made of cardboard... NOTE: Goods are stored & shipped from China; you deal with someone from there and they've been responsive so far - still waiting on 3 items to arrive - I'm dreading it!... REFUND process horrible quote Since international return might result in long waiting time and incur substantial return cost on your side. We recommend some alternative methods to resolve this offer you15% cash refund or 20% store credit refund instead of returning items CRAZY ALTERNATIVE! I have often purchased from international sites and have never experienced this STAY AWAY FROM THIS COMPANY AS YOU WILL BE VERY DISAPPOINTED & GETTING YOUR MONEY BACK WILL BE QUITE A TASK - THEN YOU WILL NEED TO INVOLVE YOUR BANK!... THERE ARE SO MANY OTHER INTERNATIONAL AND PROFESSIONAL SITES TO DEAL WITH.
Sorry for making you feel like that. But we are trying our best to solve the problems encountered and make our customers satisfied. We are doing every effort to provide best products and services, and always welcome your valuable advise.
Confusing. The paorder would not continue until I checked my email account inadvertently. I wasted a lot of time trying to figure it out.
Dear customer,
After you complete the payment, you will be notified with a order confimation. If you did not receive it, you need to double check if order has been proceeded or not. And we suggest that you to contact our customer to verify to avoid duplicate order placed.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Unfortunately the sizings were far too big for me. From the four purchased I had to return three, which was unfortunate. Now just awaiting refund.
Great prices...will be keen to receive to ensure I have selected correct sizing.
Thank you...Happy Christmas
BAD CUSTOMER SERVICE, THEY NEVER REPLY TO YOU! CHARGED ME FOR EXPRESS SHIPPING MORE THAN THE SPECIFIED AND THINGS GOT HERE 20 DAYS LATER. IAM STILL TRYING FOR THEM TO RETURN MY MONEY!
We are sorry for the inconvenience caused. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
Its a Huge scam. Bought a dress, never received it. Their customer support mail is an automatic reply system and thats all youll get!
We are sorry for the inconvenience caused. Please log into your account first and then click Contact Us to submit your message.
For faster response to order status query, please do submit a message " Please tell me when I can expect my order."
As a girl who works in the fashion industry, I absolutely loooove this place! Would highly recommend to anyone obsessed with fashion like me!
Love the product but your size chart is way off. Ordered xl and think now I need to order a 5xl to fit my girlfriend.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 6th among Women's Clothing sites.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.