Items I rdered did not fit so I asked about returning them. They said to keep them and the would return 15% of purchase price since I would have to send them to China. Never buy from this company.
One Items ordered was described as being a sweatshirt. It was polyester. Sweater was not as heavy as it looked in the photo, really quite thin yarn. 3rd item as pictured. Shoes are fine, fit well.
Large assortment of merchandise, different from usual. Loved it.
Wonderfully exhited endowments, apparel and homeware in the notorious CathKidston plans. Clean brilliant extensive store with lovely and bright staff.
AT FIRST I WAS HAPPY TO HAVE ORDERED WHAT I THOUGHT LOOKED NICE. BUT THEN IT TOOK FOREVER AND I DID NOT GET MY ORDER IN TIME TO WEAR IT FOR THE XMAS GATHERINGS. WHEN I FINALLY RECIEVED MY BLACK FURY COAT, IT WAS A SIZE XL BUT IT SHOULD HAVE BEEN A 1X TO ALLOW ROOM WITH A SWEATER, SO THE MEASUREMENTS WERE NOT SIZED LARGE ENOUGH ACROSS THE CHEST. THE LONG COAT, SAME PROBLEM. WHEN YOU BUTTON IT CLOSED, IT SMASHES YOUR BREAST FLAT, REALLY UNCOMFORTABLE. WHEN I TRIED TO GET A RETURN LABEL, NO RESPONCE AND THE BAGS THE COATS WERE SENT IN, HAD NO PAPER WORK TO SEND BACK. SO, NOW I AM STUCK WITH OVER A $100.00 DOLLARS WORTH OF COATS LAYING AROUND. I DO LIKE THE OTHER CLOTHES I RECEIVED. I WILL NOT ORDER ANOTHER THING FROM THIS COMPANY UNTIL THEY SHOW SOME RESPECT FOR RETURNS.
I was initially drawn to this site by an ad that appeared on a website that I regularly visit - I liked what I saw in the ad so I visited the website and ended up making a purchase
I must say the website is a little overwhelming - large selection and moderate pricing
I could have purchased almost everything I saw - but decided to make a small purchase to check out the quality and timing - and was pleasantly surprised - Quality was good and goods were received in a reasonable time frame - I will be purchasing again from JustFashionNow
I placed orders at the end of November hoping to receive the Christmas items BEFORE Christmas. One order arrived the first week of January. The other order didn't arrive at all. After dozens of emails all they would do is tell me to check with my post office. As far as the quality of the product, it was gross! I was looking for sweaters and received some kind of print on stretchy polyester. It was more suited as PJs than wearing to a Christmas Party. The shipping time was NOT reveled at the time I ordered. I would not have ordered had I known. The shipment coming from China was not reveled. I wouldn't have ordered had I known. THE WORST EXPERIANCE EVER! What I did receive has gone to Goodwill. SO DISGUSTED!
First off I didn't order but 1 pair of pants tryed to stop the order anyway to make a long store short I ended up with a extra pair of pants & a shirt that I don't like & it's going to cost me to send it back so I might be stuck with that ( NOT A HAPPY CAMPER!
Ordered five dresses. Four of the five are unwearable and completely different from what I ordered. This is a rip-off company from China! Do not buy from these people!
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
Terrible quality, missized, they refuse to take back unless I pay return (very expensive to China). To return $70 of merchandise I need to pay $45. I tried to reason with them and got back the same thing (only they upped how much a discount I could get on new merchandise if I keep it). WHY WOULD I BUY MORE INFERIOR MERCHANDISE FROM THIS AWFUL SITE? AND WHY WOULD I WANT TO KEEP THE INFERIOR MERCHANDISE?
We apologize for the inconvenience.
Kindly be noticed that according to our policy, customers will have to pay for the return shipping fees.
We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Not anything like it looks worst 270.00 I ever spent. Cheap products don't buy! Proportionately incorrect. Pockets hung down below waistline. Uggggg. Cheap cheap cheap. No refunds. Don't huy
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We will try our best to improve our service and provide you the better shopping experience.
I ordered merchandise and paid for expedited shipment - I never got my merchandised and then when I tried to cancel my order they kept delaying it and asking for more time. Then they shipped items out supposedly - gave me made up waybills to stall me until they were actually shipped- I asked several times for actual tracking numbers and to please cancel the balance, they only cancelled one item and never credited my card. I continued to try to cancel the balance. It was only when I made a dispute with paypal that they agreed to cancel the balance and give me correct tracking numbers for what was shipped. But wait it gets better, they still have not refunded me and they are saying that it is because I placed a dispute with paypal and I need to remove the dispute with paypal to get the refund. I spoke with Paypal and they said that is incorrect and they can refund me at anytime.
I should have known they charged my card instantly when I placed the order - most company charge you as they ship. It is all very shady and unethical.
We receive a high number of e-mails and requests during the peak season and therefore the response time is delayed.
For order status inquery, please do submit such an exact message as "Where is my order?" for faster response.
Not sized correctly and terrible refund options. I could never recommend your company. I settled for a 15% refund and something much less was athorized
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Justfashionnow clothing is amazing! Every thing is reasonably priced and fits perfectly. Great product love my experience with Justfashionnow! Item was lovely and as described.
WOULD NOT RECOMMEND TO ANYONE. THEN THEY EXPECTED ME TO PAY FOR THEIR STUFF UP, WHEN THE POST COST ABOUT $70.00! NEVER AGAIN, PLUS SO MANY ARGUMENTIVE TXTS, YOU TOOK MY MONEY, SENT ME THE WRONG SIZES AND EXPECTED ME TO PAY THAT MUCH TO RETURN FOR YOUR STUFF UP? NO, I WOULD NEVER RECOMMEND YOUR SITE TO ANYONE, IF YOU WANT TO SELL AROUND THE WORLD, THEN WORK OUT A MORE REALISTIC RETURN POLICY COST!
The size of items from different styles varies. We recommend you check the detailed measurements in the size chart first. You'll find the size chart under product details.
We recommend you compare the measurements with the clothes you usually wear. Hope this will help.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
QUICK AND EASY, HIGHLY RECOMMENDED TO ALL.
The suerters I bought are beautiful, they meet and exceed my expectations. The good quality, the bright color, the buying process here was wonderful. Thanks!
Given a 15% code then it would not apply. Could not tell if I could return if did not fit
Couldn't get help with return AFTER SENT FOR RETURN
Wanted me to keep for a discount and when said no nothing Why do that when things I could not wear
I am very happy with 2 of the four items i received. The other two are not at all what i thaought i was ordering. The fabric is odd and it is causing me to hesitate to reorder.
I followed the size chart before placing my order. I received my order and the sizes for a US size blouses were way to small. I wear a size 18/20 or 2x. I followed the sizes on your size chart for the blouses I chose. Lg. Way too small, 1x, which was way too small, another said 3x too small which I think should been 4x, Easy to maneuver around the site lots of nice looking items easy to check colors and sizes. Your sizes for US sizes don't seem to equal actual US sizes. I have purchased many blouses giving you guys another chance but they are always to small, so end up giving them for gifts. This time I am returning the blouses. Unfortunately I will not purchase anymore. I have purchased shoes and sandals from you no problems good sizing with US size and comfortable.
I was not sent a return label. How do I make my return.
Thank you.
Avis V. Santos
*******@student.cccs.edu
I followed the size chart before placing my order. I received my order and the sizes for a US size blouses were way to small. I wear a size 18/20 or 2x. I followed the sizes on your size chart for the blouses I chose. Lg. Way too small, 1x, which was way too small, another said 3x too small which I think should been 4x, Easy to maneuver around the site lots of nice looking items easy to check colors and sizes. Your sizes for US sizes don't seem to equal actual US sizes. I have purchased many blouses giving you guys another chance but they are always to small, so end up giving them for gifts. This time I am returning the blouses. Unfortunately I will not purchase anymore. I have purchased shoes and sandals from you no problems good sizing with US size and comfortable.
I was not sent a return label. How do I make my return.
Thank you.
Avis V. Santos
asantos32@student.cccs.edu
Easy to maneuver around the site lots of nice looking items easy to check colors and sizes easy to cart items and pay out.
Checkout is easy but the sizings were so different, I already 4 shirts of the same size and all of them were different fittings, I've had to adjust 2 to fit me,.
Please cancel the order and give us a 15% return and we do t have to return it. We will take you up on that policy and thank you.
Lou Chimenti/October 11,2021
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 6th among Women's Clothing sites.
Dear customer,
Total time = processing time + shipping time
Order Processing: 4-7 Business Days.
For more details of the delivery, you can check here: https://justfashionnow.com/information/Delivery
The actual delivered date should base on the real shipping situation. Hope for your understanding.
Sorry that you are not satisfied with our items. It would be much helpful that if you can provide the related order number to us so that we can check the related issue as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com