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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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I have ordered a few items from JustFashion Now and have only been disappointed in the last couple items. Both tops did not look like the picture and the size of both were too large.
So many beautiful clothes to choose from. I was a little worried about sizing as live in Australian and sizing is different. I'm hoping I've chosen right as I will be back for more shopping.
I've now received my dress and size was perfect although longer than I thought it would be.
Easy to use
I need to return all items, nothing fits me
I ordered a top and was waiting months for it to be delivered. Contacted them heaps of times and was sent bogus tracking orders. I asked for a refund, but was told the order was on the way. Then told I didn't pick up the parcel from the Post Office, but had never been informed by card or SMS. Checked with PO and told they had never received the parcel. After contacting them, they offered me 20%, then 35%, then 60%. Said they couldn't give full refund until they received the order which would take a 'very long time' to return. They refunded me a portion of the sale without my consent. I will continue to hassle them.
Toda la ropa esta hermosa me encanto estilo, colores todoo
It took longer than I expected to receive my order.
Good but I need a total before I make a final decision. Need to show what the tax and shipping will be.
Worst company on the planet. They'll take your money and have no interest in whether your product ever gets delivered. If it does, know that it will take two or more months to receive it since it appears that all of their products ship from Asia and then sit in US Customs for weeks/months. You're wasting your money if you buy anything from this corrupt company.
Dear customer.
Sorry for the inconvenience. We are not scam. It would be helpful that if you can provide your order number to us so that we can check.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Seems good and variety merchandize. Also that you have plus size clothes.
Dear customer,
Thanks for your support. Your feedback is very important for us. We will forward your feedback to the related department and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The website size choices defaulted to ": small" when I needed "large". I tried to correct this by calling customer service as soon as I realized what had happened and was told they would see what they could do. I ended up receiving "small". Since it's too expensive to return the items, I will be giving them away.
Ordering is easy - but have not seen the quality of the goods - order placed. Goods have been received- dresses are just ok - 5 ordered 2 I can't wear because one is too short and the other is too tight. I am not sure I like the material of any of them. Don't know if they will turn to limp rags once washed or shrink so much that I can't wear them. Didn't expect much for the cost and got materials that are "iffy".
Really great, great variety to view, Excellent range and colours
Was disappointed with my first order, was sent another legging, decided to keep it but hope this time you will send me what I ordered.
It is now received.
Thank you
Your searching is atrocious. When I typed "roses" I did NOT see what I looked for, but saw over 100 items that had NOTHING to do with roses! How meaningless! When I tried "white blouses" I got over 4,000! Really?
Dear customer,
Thank you for your feedback and sorry for the inconvenience. We have many similar items on our website, therefore we provide more options to make sure customer can find the one they like.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
It was easy to order just wish I would have known they were coming from China I thought the U. K. so it took a while before I got them several weeks.
The item I purchased was priced in dollars but I wouldn't be surprised if the item came from China as it took so long. On the whole I am happy with the top but I did expect it to be a bit more sparkly. I have seen two other items I would love to purchase but the length of time it takes to reach me in the UK and the extra difficulty it would take me to return them if they were not satisfactory puts me off.
I ordered 3 items, all came in late! I would blame it on our current shipping climate, but after reading other reviews, this has alway been a problem! All items look cheap, the material is like a vinyl, and have no fit, they hang straight and are not flattering at all. They look nothing like pictured! Im not sure if I just ordered the wrong things, I saw good reviews before ordering, but thinking the good reviews are paid people. Sooo unhappy, I am going to try to return but, am learning that that is not easy
Dear customer,
Sorry that you are not satisfied with the items. It would be helpful that if you can provide your order number so that we can check it first.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and improve our products.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Time frame okay
Recd at post office only - was not delivered
As indicated. I have a buzzer to enter complex. 1 item missing. I ordered larger and JUST fits. Quality isn't there either.
Site very easy to follow clear instructions images large enough to show details
I had a bit of trouble Negotiating the site. But all good now
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Dear customer.
It would be helpful that you can send us more details of your order so that we can check.
Sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com