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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Love the tops but the cost of exchanging is more than the product cost. Their home base is in China so returns must go there.
Just find it difficult to determine what size to order. Not your fault.
I love that there is a good variety to choose from.
Los artículos no son lo que esperaba. Las fotografías son engañosas y no se corresponden con la realidad
Los vestidos son preciosos. Hay que tener cuidado y seguir la tabla de medidas para solicitar la talla correcta
I have been trying for an hour or two to place my order and pay with my American Express. I contacted the support centre, but haven't heard anything yet. The website would not accept the American Express card. I changed the payment to Mastercard and it immediately went through. I don't think this is a coincidence! I will keep this in mind if I ever think of ordering again.
I paid an excellent price online for my new dress, it is very little for such a good quality. Delivered on time. I'm very happy
I have enjoyed looking through so many different styles and colours, it's fascinating.
This causal crew neck abstract sweatshirt caught my eye when I saw the ad. Eager to try it when it arrives.
I ordered a great looking top and socks today. Look forward to receiving them.
Easy to find the item I liked today. Delighted!
Great products at great prices, my wife loves everything she has got from you guys.
Great selection of tops 7dresses at reasonable prices.
The tops looked nice. When i got them the arms were to long and they were to small. One top was missing. Won't order anything else.
Beautiful items, great fit! Great deals and styles!
I liked the picture, loved the price, but you definitely get what you pay for.
Nice selection. We would never ordered online had we known the return would be freight to China. Believe you should include this upfront when customers are ordering.
These clothes are department store quality at half the price. I've ordered several shirts and am more than satisfied with every one. Nice material, colors are great as depicted in website photos, and fit as expected. My only complaint is I wish they had my size - XS shirts and size 4 pants/jeans. I would order so much more from them! I ordered size S shirts, so they're a bit loose on me, but love them anyway. I recommend you give them a try!
I'm very satisfied and happy so far with the merchandise and I gladly recommend to all my friends. Thanks
I love the clothes you advertise so far keep up the excellent job
All tops were medium but only 2 fit correctly.
I chose Justfashionow because I loved the designs, but the one had a beige shirt with pink sparkles sleeves. Looks terrible. Not at all that was shown on the site
Easy to shop/Quick shipping/and the prices were good.
Wonderful choices of products, cost of shipping is too high. I can't always afford to purchase $99 of products to get free shipping.
This is my first purchase. I fell in love with a jacket, and so I ordered it in a 3X, the size I normally would wear. I was thrilled to get it, but after trying it on, it was just way too small. I contacted the company and asked if I could exchange it, and I was told the 3X was as large as it came. Instead of the hassle of returning it they offered me a 25% compensation, which really would have paid for the postage to return it, that's all. I am keeping the jacket in hopes I can find someone who will want it.
Very easy to search through the site.
Excited ot get my purchase.
The items I purchased took over 2 months to arrive. When they did I was taken aback by the poor quality. The items look nothing like those advertised. The company also makes it extremely difficult to return items for a refund
Dear customer,
Sorry that you are not satisfied with the items. It would be helpful that you can provide the related order number so that we can check.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Dear customer,
Sometimes payment failure may be caused by network problems, incorrect address, refused transaction, declined by bank or the risk prevention mechanism of your card issuer. We recommend you to try multiple times, try to change to another card, or pay with the PayPal balance. (The card is just used PayPal as a guest to send the payment to us. PayPal is the intermediary to transfer the payment from credit card or debit card to our PayPal account.)
We suggest that you can contact our customer service for help is you have any issue when ordering so that we can check and fix the issue at once. We also have online chat service for 24h.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com