On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received a dress from this company which had a faulty zipper on it. Lot of trouble trying to return same. Eventually went unto live chat and was told that JustFashionNow would offer 40% refund and that I would have to pay for shipping back to China.
Not at all happy. Surely if a garment is faulty, I should be entitled to a full refund. Oh well! I have learned an expensive lesson. I will not be buying from this company again.
Finally found the perfect top for an upcoming wedding, very pleased.
I ordered 5 dresses and one top. I didn't see any point in paying ridiculous shipping when I could just order a few more items. I had know idea what to expect.
To my delight. I followed the size chart for every item and they all fit great. One item was really bright yellow and I likely will give it away, and these are not clothes made to last several seasons. They are trend clothes and well they likely won't be trendy next year anyway.
I don't like the synthetic fabrics that you can't wash the fold lines out of in one washing, but that only happened with one dress. I didn't dry any of the items I purchased, not a necessary risk to take.
They are all as pictured and I am very pleased!
Very hard to look at clothing by type for example plus size maxi dressesb
Very good
And very easy to deal with
I was a bit disappointed with the items
They looked better in the picture
Easy to find my sizes by clicking on the different sizes love the items they fit
I love the dress but the neck is so small even unbuttoned.
I managed to get it on but was unsure I would get it off. The button holes
Are so tiny that now I can't rebutting it. I'm going to checkout alteration businesses to see what adding a zipper would cost.
Was very dissatified with products shoes did not fit right and blouse was too big. I wanted to send back for refund the shipping was as much as the purchase price bcause it was going to China. Had I known the product was from China I would not have ordered them. Very dissatified and will never order again. You did offer 5 percent refund and keep product so I took that which i have received $7. Something for an order that was about $54.00
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
In order to avoid unnecessary inconvenience to customers, we usually offer partial refunds and you can still keep these items, sorry that you are not satisfied
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love this site, for sweaters and tops and shoes, but the dresses really run big and I am a small person, otherwise the choices are great! Beverley Collins, Rancho Palos Verdes, CA ******* Oh, by the way, the sales are great, but returns are a little difficult.
Shopping was easy and fun to look at all the clothes. Not always a good fit in size though.
Shopping was fun. I find the shipping & handling a little high.
Ordering is fine but it takes a long time to receive the items.
So far I have ordered from JustFashionNow and my experience has been great.
Shopping has been convenient thus far, I hope to order again in the future.
This is my first time shopping with you, the experience was great. Thanks
There was no size guide. I clicked on it and it only showed how to measure but didn't say anything about how to use those measurements to determine size
Sizes are smaller than what was ordered. Quality of fabric is minimum. Took longer than expected to receive order. And a replacement was sent instead of what I ordered that was now out of stock.
Wonderful variety at Reasonable prices. Easy checkout.
The product was good for the price I paid but neither the shirt nor the dress fit properly. I have contacted the email address listed for returns but have not heard back from anyone as of now. I am waiting to see where to ship the items for return.
Excellent choices, excellent prices, will need to see products before deciding.
Not only could I not fit the dress over my shoulders it is so tight around my shoulders your 3X is like a medium size here at 3X is for women that are 200 to 300 pounds not 90 and deceiving yeah you didn't explain that if I had to return it for any reason it might be caught at customs or there is a fee to get it back to you oh my God and you expect people to buy again and be happy with your product the merchandise was beautiful well done but oh my God you cannot fit into these bloody dresses not when you're 225 pounds you've got to regulate your sizing to America
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Smooth. No glitches in transaction. Understood and applied coupons.
So far, so good. I will see how good your clothes are, and the delivery time. If everything is good, you will see me often
Images provided were very useful. Shipping method should be specified.
Everything that I have ordered is too small or the materials are thin. Not much thread count.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.It will help if you can provide us the order number.
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!