I have been shopping with this page several times, ordering is very easy, exchanges are not a problem and packages always arrive very fast. I highly recommend for its range, price and variety of products.
Great at taking your money! Take their time sending some items. Do not respond to your email requests for the balance of your outstanding items. Provide poor customer service. Beware and NEVER use this website.
Not only are the clothes in this online boutique of incredible quality, but the customer service is simply incredible. They were more than helpful in responding very quickly to any questions I had via email!
Just Fashion advertised on Facebook and the shoes looked comfortable and waterproof, but when they arrived I found they were too large. I filled out the return form on their website and waited for my authorization and return label which they claimed would take five days. That was weeks ago and I'm still waiting. Don't order from this company. They might as well simply state that there are no returns.
Online purchases(swimsuits&final sale excluded) made through JustFashionNow are valid for exchange and return within 15 days from the delivery date.
If you already submit the return request online, we always get back within 48 hours. Pls tell us your order number so that we can check it for you ASAP.
Using the checkout service and the coupon code has been great. The delivery was pretty good for overseas and they gave me a Tracking Number that was very helpful for tracking my item with Canada Post The two tops themselves resembled the photos on the web site, but are not nearly as nice. I would not have purchased either one if I had seen them in person.
Using the checkout service and the coupon code has been great. The photos of the two tops I have ordered are gorgeous and I'm anxious to see if the look like that in real life as I have read mixed reviews about just fashion now
I was filled with hope - but not one of the items I've received so far (there are still 2 or 3 out in delivery) had the fit or design that was flattering on me. Returns are horrendous - so I've decided to accept the offer made by the company to receive partial repayment and then I'll donate the clothing... maybe someone else can use them.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We will try our best to improve our product quality and provide you the better shopping experience.
Your designs and fabrics are beautiful - it was easy to amass a large enough order for free shipping!
My original review was completely negative. However, after 8 weeks, my cowl neck dress arrived! Size XL really is about a size 10 as they suggested. Dress looks as described. Fabric very lightweight which would be good for hot weather but it doesn't quite hold the shape as photographed because it is so lightweight. Not high quality but what do you expect for $30?
I will keep it as it isn't worth my time to re-send. It doesn't have lots of shape especially around the waist but I might wear it occasionally. On me I give it a "5".
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve.If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
I ordered a dress for my daughter's wedding rehearsal brunch and paid for express shipping so I was sure to receive it in plenty of time. When the status on their website kept showing as "processing" I contacted support. I received a response that said there was a delay due to a shortage in "some" hot selling items. Not my item, mind you, just "some" items. Then they offered me a 15% money refund or 20% store credit. They provided a new time frame to receive my item and it doesn't appear to be any closer to being delivered. I'm contacting the fraud department of my bank.
"Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
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This company is a ripoff. They don't send entire order and then claim that they did. The products are cheaply made. Your return will be to China. I ordered two items, one shipped. They produced a shipping order showing both items, so my credit card company sided with them. The item I received was so small and cheap: seams that are loose and threads sticking out of every seam. It's not wearable. Don't waste your money, you won't be the exception to their dirty business practices!
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
Could you please provide your order number so that we can check? Once your item is shipped out, you can ask for a tracking number to track the package.
Items need to be returned to our fulfillment center. We are working on improving our returns process and hope to give our customers a better experience.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Stay safe and have a good day!
I have been shopping at this online store regularly for quite some time and I love how there is always an updated selection of affordable workwear and casual wear to choose from. I have so many compliments on my outfit that all my colleagues know that I am a huge fan of this boutique! They never stop recommending clothes that favor me. I took the opportunity to purchase some outfits during their seasonal sale and am looking forward to wearing them.
I had the best internet shopping experience. I'm usually hesitant when it comes to buying things online from abroad, but after reading a ton of reviews, I finally decided to take a chance and ended up buying two dresses from this company. Shipping may take a while, but they clearly state that it may take some time to complete the process of shipping your mail order, although surprisingly my order arrived much earlier than expected. And when I received my package, all the clothes were exactly as advertised, they fit perfectly and are made with high quality materials. I am so glad I decided to use this online store!
Shopping at home has never been so easy! This website seems very easy to navigate and order. Payment is simple, excellent communication with orders and delivery is fast. Great prices will bring me again too!
Be sure to check to see if the print is actually printed correctly. The front on mine is fine, but the back is printed BACKWARDS! The return policy requires me to pay to ship it back...$40 to ship back a shirt that costs $22. Then, they offered to give me a 25% discount to keep it. I got a $7 credit. Not great customer service. Not easy return policy. Not a quality product. I'm disappointed in my order and this company. I would have given 1 star, but their review system won't allow that.
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. We stay always at your service.
I do a lot of shopping online and I find that this website offers the best service. They are always very helpful and what's more they seem eager to help, allowing me to receive my clothing order in time for a big event. Thank you!
This boutique offers a range of clothing and accessories that attract a wide group of customers. I almost always find something every time an attractive clothing model comes out. The clothes are well made and last a long time, keeping their shape. Selection is easy with filters on the left side by size, cost, color, etc. If you don't like the fit of the item you purchased, you can return it in the same bag by simply pasting the return label provided on the package., generally free. That is service!
I ordered 5 items from JustFashion. What a mistake! The online photos of the clothing I purchased were beautiful; but what I received (4-6 weeks later from China) was a very low quality item only slightly resembling the photos and description. They told me return shipping cost is the customers responsibility and they listed many pit falls which could make it difficult if not impossible to return. The company did offer 20% of my purchase price to keep rather than return these terrible clothes. What a joke. What a waster of $$$
In this case we have already sent the return label to you by email and will issue the refund after we received your return parcel. Please kindly understand.
First time customer, my wife ordered a few pieces as style from pics looked rather unique. The fabric they used was cheap, the same as for a kids halloween costume at walmart, and the sewing was a joke, I could have sewed better and I cant sew. Dealing with customer service says it all, mail it all back to china and if we agree we will refund you, but not shipping. $150 purchase, $29 refund ( after shipping) It is not possible for this company to have positive reviews, they must be fake.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Even after reading dozens and dozens of reviews, and every size chart attempting to make sure things would fit, not one of the nine or 10 items I ordered fit me, nor did anything look quite like the photos I had ordered from. I was extremely disappointed, and apparently returns are almost impossible, because even after requesting return authorizations, I never received a return authorization number, or any confirmation of my requests at all. So $130 worth of clothing went to the Salvation Army. Hopefully something I will fit someone.
Enjoy all fashion styles and ease of purchase
Fashion now responded to any queries I had speedily and items were shipped as requested. I will order again as this site is not only convenient shopping but colours are different that was is offered in town.
Colours are bright and ready for summer wear.
This is my first time shopping with online JustFashionNow but the clothes are an incredible design. Hoping to shop again.
I made my purchase of the shirt online, I would say that the purchasing process is quite efficient and mobile friendly. I usually go for standard shipping which took 7-14 business days, never had any problem or complaint about the delivery method. I take care to have my orders safely in my hands within the given time.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Sorry for the inconvenience caused. Please send us your order number so that we can handle the issue in proper manner.