JustFabReviews 10,358

WardrobeIgnoredemiI have been mostly happy with justfab. The shoes are in mind not a high quality but not so poor they just fall apart. They look super cute and hold up just fine but keep in mind they are not high end. I have no complaints with the purses I have bought either I like smaller crossbody style and have trouble finding ones I like in stores but have been very happy with the ones I purchase here. The only issue I really have with them is in their clothing. Sizing seems to be hit or miss. One time an XL will fit but next time I have to exchange for a L. Their denim is cheap and cannot be bought if you are a tall girl or have long legs. I have a 31 inch inseam and have not seen any of their denim with longer than a 29 in a not crop denim crop denim is even shorter.
I have had no problems skipping a month which I do each month but end up purchasing something later in the month. I have been using them for 4 months now and the only problem I have had has been site glitches and customer service was no help so I missed out on a sale I wanted to take advantage of. I return for site credit because I know I will be shopping with them again and I rather keep all my money than lose the 5.95 restocking fee.
In a nutshell shop here if you are looking decent quality and cute things to spruce up your wardrobe. Keep in mind your order will MAKE you a member so be sure to read ALL the terms.

I bought an item last month. Exactly February 28. I didn't like the product because it was to big. I order extra small but unfortunately they don't have an small side. I tried and it was to big. I called them and ask for a return label. They provide me a return label. I return the dress the same day. I called them to ask when I will get my exchange product. They told me in about 1 week. I wait and wait for almost 2 weeks. I called and find out that they cancel my account and cancel my exchange product but they receive my item and keep it.
Now I'm trying to go on the website and it's not allow me. So I can't contact Justfab on the website. So I never receive my exchange dress and they keep my lace up indigo dress. I can't go inside my account because justfab delete my account. So I write the name of my email where I use to have my account with Justfab.

I am brand Ambassador with just fab on May12 i receive my supposed to be crop cut straight leg jean the quality of the pants was not hem the hem of the pants was not sewed at all looks like a regular cut off pants here is a link to my fb page to view the video so you can see the pants quality that was shipped. The scam tactic is to get people not to return the items by not adding a return label to the shipped items. The product quality is extremely poor. I will be cancelling my account once i get a refund. https://www.facebook.com/workathomewithtanya

I liked justfab I had it for months. They aren't thieves they give you til the 5th to slip so if you don't want anything then skip. If you don't that's your fault. I did cancel my membership for a period of time when I wasn't financially able to keep it up and It was so simple. I went to the online chat and said I wanna quit and boom done. I will start again when I'm ready. They do have good products. Shoes are true to fit. Dresses not so much but buy one size smaller and you will be ok.

Besides the fact that you're forced to skip the month or be charged, what frustrates me is that because I don't shop regularly I have to get skip the month every time and I forgot to do so about 2 or 3 times, which went towards "member credits". I am going on vacation in 10 days so I decided it would be time to redeem my credits. I found 2 things I wanted, thought I was good to go and use my credits until I saw I was only able to use one of them. Apparently, you can't use your credits if the total amount in your cart is less than the total amount of the credits, so I spent 3 HOURS trying to find something else I didn't initially want to avoid spending extra money. Most of the things I also liked were either sold out or not enough for me to use my credits. It was a huge waste of time for me to end up having to spend money anyways and I think it shouldn't matter how much the items cost you should just be able to use however much you want to use from the credits and let the difference go towards your next purchase because not everything is $39.95 on the site. I was forced to either spend $39 or get something else that added up to that amount or more in order to use both credits. After this I am cancelling my membership, I am so upset that I had to waste all that time. Let's not even talk about the fact that you cannot erase your credit cards and your points (not credits) "expire" after a certain period of time. So whatever benefits from points you would get as a member you lose if you don't shop enough! What a scam

I ordered a pair of heels from them recently, in April hoping to wear them for my birthday. I got them for $9 because that was the promotion when you first sign up. Few weeks later, I get a email about a free JustFab kids outfit. I have nieces and nephews so I decided to get something for my neice. I just had to pay for shipping which was $4. I looked at my mobile banking app and noticed my account was less than it should be... a lot less... JustFab charged me full price for both items and I don't understand why. I just found out before writing this and I came on here to see if anybody else had similar issues and they did. I hope I'm able to get in contact with someone and no games are played or I'll just return both items because that's ridiculous

My niece placed a dress for her graduation in the shopping cart. As a gift to her I paid for it then I get another charge deducted from my account.
Called them and was told because she is a member they will automatically deduct from your card a monthly charge that us called a credit so she can order again
There is nothing on their web site that mentions this or to agree to this.
They wouldn't let me delete my card info from her account unless I placed a different card.
You are a very deceiving company to trick your buyers to buy more.
And now my Niece has called to cancel her membership and was told it will take up to 12 months to credit me for the unauthorized money they took from me
I hope people will look at these reviews before becoming a member.
I am going to report them to the BBB
Never in my life did I and my Niece have ever had a company that did this to us or treat us like crap

Last month I contacted JustFab because I wanted to cancel my account. I originally was chatting with someone on Facebook then they disappeared so I kept trying to message and it took them 3 days to finally respond after I already spoke with someone else. I was told my account was cancelled. This month I get charged again. I tried contacting on Facebook again and no one answered, no matter how many times I try and message. I decided to do the chat and the session kept ending before I could speak with anyone. Finally I get in contact with someone and they tell me that there is no history or confirmation of my account cancellation. Last month the person on Facebook had said they saw I got in contact with someone and that it was being processed. I mention this to the lady and she tries telling me that I can just skip a month if I don't want to be charged. I finally said NO. I want my account cancelled and a refund. I finally got it cancelled.

I was looking for cute inexpensive shoes for a concert, stumbled upon this site and decided to purchase from them which was a huge f***ing mistake on my part. An hour after purchase i changed my mind and wanted to cancel the order, and the website didnt let me, so i kept them. I d**n near killed myself just walking in them, the heel was crooked and so unbalanced I was so upset, i now had broken heels that I couldnt wear fix OR return to this god awful site. Next thing i know im being charged $40 because i forgot about my subscription, and when i try to use my credits they don't show up on my account. Don't sign up for this site, its a huge scam. Theyre unresponsive when it comes to any sort of communication and theyre product is worse than garbage. I hope they get sued or shut down asap, scams like this should not be up on the web.

I've ordered both shoes and clothes from this company. In order to get decent prices from them you have to join their VIP club. Then you have to remember to go to their website during the first 5 days of the month and "skip" the month or they charge your card an minimum amount and put the money in in your account to spend later. (Forced shopping). The materials are OK but not worth the price without discount. If you play the game you can get some cute clothes. They do have large sizes for cute clothes.

Had I NOT called who know if I ever would have been credited for the returns that I made. I had 3 and some were to be credited to my JF account and some to back to my credit card. It has been over 6 weeks and NO CREDIT. Yes, after an hour they did finally take care of it. In order for that to happen I should not have to call and waste an hour of frustrating dialogue with someone in the Philippines. I am sure, since this was on multiple returns, they have no intention of refunding you and most people are not as diligent.

I've been waiting for an order off them for about two months and now they've told me they've refunded me my money when I've had weeks off work to wait for my order and they didn't even tell me this until I've repeatedly emailed them. But yet everyday they can email me everyday trying to sell me stuff because all they care about is the money not making their customers happy. I wouldn't suggest anyone to order off them because the delivery is just crap as well they couldn't even deliver past three when everyone works in the day and then just repeatedly kept trying to deliver it after I said I wasn't in. Like where is the logic in that I just can't believe how unorganised and $#*! it is seriously. I basically do their job for them I chase up my own order all the time and have to try to get them to deliver it when I'm actually at home but they can't do that. And to top it all I live across the road from a click and collect point and they wouldn't even deliver to that either then had the cheek to say I should of got it delivered to my work what so I can carry a massive box on the bus home why would they not just deliver it when I'm in they just make it so much harder then it has to be its hilarious really they have no common sense.

I thought I had cancelled my account almost two years ago, but forgot to check my account to ensure they weren't still charging me. Call me naive, but I thought the company would do the right thing. I also didn't screen-shot or otherwise save the conversation. Lesson learned. Credit where it's due: the representative who helped me today (Maxine) was great. However, I will be actively warning people away from this company from now on.
The quality while I used the site was fine, but since I only used it once, definitely not worth the almost $800 they got from me in monthly subscription costs while I didn't use their service at all!
The only order number (used for this review) is from january 2015. TWENTY-FIFTEEN. That order was fine, though the shoes were tight. Whatever.