Sabrina B.

Besides the fact that you're forced to skip the month or be charged, what frustrates me is that because I don't shop regularly I have to get skip the month every time and I forgot to do so about 2 or 3 times, which went towards "member credits". I am going on vacation in 10 days so I decided it would be time to redeem my credits. I found 2 things I wanted, thought I was good to go and use my credits until I saw I was only able to use one of them. Apparently, you can't use your credits if the total amount in your cart is less than the total amount of the credits, so I spent 3 HOURS trying to find something else I didn't initially want to avoid spending extra money. Most of the things I also liked were either sold out or not enough for me to use my credits. It was a huge waste of time for me to end up having to spend money anyways and I think it shouldn't matter how much the items cost you should just be able to use however much you want to use from the credits and let the difference go towards your next purchase because not everything is $39.95 on the site. I was forced to either spend $39 or get something else that added up to that amount or more in order to use both credits. After this I am cancelling my membership, I am so upset that I had to waste all that time. Let's not even talk about the fact that you cannot erase your credit cards and your points (not credits) "expire" after a certain period of time. So whatever benefits from points you would get as a member you lose if you don't shop enough! What a scam