JustFabReviews 10,358

Terrible. I've been a member for about two years. I always remember to skip the month to not be charged the $39.95, but this month I forgot. Since I have I have never forgot I figured the "credit" would be the same as money. WRONG. Can only be used for items prices $39.95+ and only if the order is above $39.95. Any sales or "final sale" items are not elligible for the money they took from your account. I was told the charge is "unbreakable."

Also regarding returns, if you do not do so within 30 days there is nothing you can do. No credit, no refund, nothing.

So disappointed, but as soon as I spend my $40 I'm DONE. Lost a customer

I've been a member of Fabletics, JustFabs sister brand for a few months. I got an e-mail about JustFab and decided to give it a try. I'm now a VIP member for both sites and I have no problem with remembering to skip the month. I found the VIP member terms and conditions easy to understand and am beyond confused how so many people haven't grasped the concept. If you don't skip, you get a credit. I've never had issues with skipping or using the credit if I forgot to skip. My first order from JustFab had four items, two I liked, two I didn't. I called up customer service and they both helped me with my return as well as an exchange. They made sure I got the same deal that I purchased the items with so I'm not losing out on any savings. Ryan, the customer service representative, was quick, easy to communicate with, and left me feeling great about the service I'm subscribed too.

As far as the items I did keep-
I am amazed at the quality of these clothes/shoes. The denim fits great, is true to size, and feels like real, sturdy denim. The shoes were adorable, comfortable, and well made. Mind you, I examine my items for loose seams, pull at the stitching, look for excess adhesive, etc. These items easily passed the test and I couldn't be happier.

Bottom line: Read the terms and skip the months if you don't want to be charged. The clothing is great and customer service is excellent. I have never had any issues with this service.

Two days ago around 3 a.m. I'm up and I decide to check out justfab. I see some really cute block heels and they were around $40, but since I was a new customer my first item would be 75% off. I decide to purchase without reading previous reviews. Come to find out what VIP is I automatically cancelled. The following night around 2 a.m. I call and cancel. I'm not on hold very long, nice lady that picked up. She did insist a bit on making me stay, but my VIP membership was callened, and she said my order would still arrive. I then go in and cancel my account as a whole. When I attempt to login it tells me it's been deactivated, im pleased to hear. I was told during the same call that I would receive a tracking number via email I didn't and I wanted to clarify the whole money/scam thing I had seen, called again a few minutes ago. Answered within 2 mins, I got my tracking number, reassured my account was completely cancelled, and told no money would ever be taking out after my one time purchases that I had made. Pretty satisfied with the customer service calls and their help. Just in case, I did cancel my visa checkout account as well. I will be receiving my package sometime between now and the 28 of June. Will keep updated.

I've actually been a membe for years... but haven't ordered in forever. I've always remembered to log in before the 5th of the month, however I completely forgot this time. So I have a credit. I logged in and found a black tote that I liked - so I added it to my cart. But my credit wasn't showing up. So I jumped on the online help chat.

Turns out - my credit is for $39.95. The purse I liked was listed at $34.95. So the credit wasn't good. Yes - you read it right, since the item I wanted was less than what I was already charged - I couldn't use it! I wasn't asking for them to refund me the $5. I wasn't asking for the $5 to be kept on file. To me it was a wash. Technically I was going to be charged $4.95 shipping (which would still leave 5 cents on my "credit") - but credits can't be used for shipping!

I'm so pissed off. I've always known the rules - I knew to log into the site each month otherwise I would be charged. But the fact that they have taken my money and won't let me get the purse I want with the credit I have is ridiculous!

Now I'm stuck waiting for something to catch my eye that is $39.95 so I can use the credit - and unfortunately not much catches my eye on the site. And the few pairs of shoes I've liked - are sold out in my size!

So - if you're thinking about joining - DON'T! Since you can't actually purchase items that you want with the credit you might get - it's not worth it!

We joined 'JustFab' (which is ironic, because it's anything but!) to get a few items on an offer; after purchasing items we became "VIP"; without knowing (maybe small print) we didn't realise until we got our bank statements.

Calling their Style Consultants to cancel - the first time - we where told they could only refund 3 credits and not the 5 we had; not wanting to flush the money directly to them we bought some things we'd most likely not use and called again.

This time we had two credits remaining, the next consultant told us we could only get one refunded with one remaining on file 'in case' we wanted to use it however the account would remain VIP; WTF?!

We just want our money and not to deal with this - by far THE WORST company I've ever had the misfortune to deal with. Stay clear.

It's so sad to see how many people never read the terms and conditions before signing up (even though they have to check the box before proceeding). I've been dealing with JustFab for almost a year, I've skipped 5 months and never got any issues with them. They have an amazing selection of clothes, handbags and SHOES! Plus, they reward you for every dollar that you spend and you can use your points to redeem some special gifts (now that's what I call a great incentive). They always have sales on and a new collection every month. The item always comes before the delivery date and they always put the return guideline with the item. If they were scammers they would not bother telling you how to get your money back. So for anyone who is reading this, the best way to make your own opinion is to first read the company's policy and terms and conditions. If you can deal with it, go ahead and you won't regret it.

Everyone is complaining about the VIP membership, but the website made it pretty clear. And they also gave you the option in your Cart to choose whether or not to take advantage of the membership. And even when I had questions, they cleared it up for me and ALSO asked me specifically if I was aware of the details of the membership and that i would be charged monthly if i do not "skip a month" by the 6th of the month. They made sure I was not going to be blindsided by $40 being taken from my account every month. So I would say that is very helpful! And I have ordered 2 pairs of shoes, still waiting on them, but as far as website experience i had a great experience! They are very helpful and have great selections!

I want my money! / refund! I sent back the items as requested, and was told once I do that I will receive a check in the mail between 6-8 weeks because my bank account was hacked. I have been waiting months for my money, I have dealt with 3 agents at this company who has lead me to believe this company is full of lies and who gives unprofesional incorrect information with refunding customers money, this absolutely does not make any since, I will never shop with is company again! Haha Good job kamora for taking my money and not refunding it immediately as promised after all I was very patient with your policy and still no correct results in the end... I will never do business with you again, matter a fact I'm calling thee better business Bureau immediately! DON'T PLAY WITH PPL MONEY I WILL ALSO PUT THIS AS A REVIEW, PLEASE WATCH OUT AMERICA

A year ago I saw many adds for JustFab and really liked the look of their shoes. So I went ahead and ordered some while it showed they were having a "deal". I was unaware that this deal meant that you were signing up for a VIP membership that would charge you $39.95 a month counted toward credits for whatever you buy (as if I'm going to be buying a new pair of shoes every month). When I signed up and made my first order, whatever and wherever it said it would charge me each month this price was nowhere to be seen and not made clear at all. After 9 months of it charging me I finally noticed it in my bank account (foolish of me for it to take so long to notice). Unaware of why I was charged, I called my bank and they told me it had been doing this on the same day for the last 9 months. When I called JustFab to discuss this, it was only then did I learn about the credits for VIP membership and that if you didn't want to be charged each month, you would have to call before the 5th to "skip this month". Who's going to remember every single month to do this? That's unrealistic. I explained to them how this was not made clear at all and asked for my money back. They told me it was "impossible" but that I had to use the credits (9 months worth of getting charged $39.95). After arguing away with what felt like a computer or robot due to this person way too rehearsed for specific lines to say, I chose to use my credits before cancelling the account. The website is awful to use, is very slow, has many glitches, and it's clear it's not good for your device as shown by it heating up both my phone and computer while trying to use it. So I used up 8 credits, still frustrated about not being able to get my money back. I just now called to cancel my account, which they fought very hard for me to try and keep and told me I still had 1 credit left. I asked for my money back again, hoping since it was just ONE credit that they would do this. Their answer? "I'm sorry ma'am but that is just impossible seen that this was charged many months ago". Lady, I don't care if it was 2 years ago, this company is awful for doing this and not working with its customers in a reasonably financial way. I'm so frustrated. My advice, always read the super fine print before signing up for anything, and take MAJOR caution when dealing with this company and website.

Was about to purchase a pair of shoes when I said to myself better check reviews first. Boy, am I glad I did! For those who have been ripped off contact your credit card company, file a complaint and do a charge back. By LAW they have to return your money. When JustFab's bank gets enough of those they will shut down their ability to take credit cards. Visa and Mastercard does not play the game JustFab is playing.

Thanks for being here and stopping me from making a horrible mistake! I will NOT be doing any business with these people.

After 8 months of 2 hour calling and elongated chat messages. I just now 07June17 got a confirmed VIP cancellation notification in my email. I've called and the lines were too busy for over an hour. I would speak to a consultant and instead of canceling they would tell me what I already knew like 'skip the month' and try to convince me to stay instead and bribing me with a coupon multiple times after I pleaded with them to cancel the chat would suddenly end. I would try the chat room and not get a response or as i said get convinved to stay. It took waaayy too long to finally get someone to cancel I feel like there should be a button somewhere instead. I definitely don't need any extra 40/50$ bucks a month removed from my account when their products aren't the most unique and I only shop there once a year. The only reason i have 4 purses from them now is because I get too preoccupied to skip the month and it slips my mind. I ended up having numerous 2 credits for 80$ removed from my account. And their purses are pretty basic. Its pure robbery especially when the money could've been used for something important and instead all you have is gas money and credits for shoes you dont even like or want. I didn't even ask for VIP I thought it was just a basic rewards system not involving getting money removed from my account. Worse than a credit card. Gets 2 stars for crappy service and tricking buyers without clearly explaining money being automatically removed. At least Adoreme was so much better with their process and understanding for a membership like this and at least their items are unique and different.

I bought a $10 pair of boots three months ago. Today I get an email from Paypal say I am being charged $39.95. Never once when buying those shoes did it say you will be charged monthly and receive a "credit". I also never received an email asking me if I would like to "skip" the month and not be billed. I would never had signed up to be a "VIP" had I know this.
I called their customer service line and it took them 20 mins to even find the charge on my account, even though I provided them with every piece of information they asked for. They repeatedly asked me over, and over if I knew that they $39.95 was a credit, and could be used towards a purchase. I stated I knew that NOW and never planned on buying another pair. They FINALLY they agreed to cancel my membership and refund me my $39.95. Hoping I actually receive my refund...

I just wanted once pair of boots... It ended up making me VIP and charging me every month, (they say you get emails to cancel the charges they make to your card before the 1st but thats bull cause I got no such email) I proceed to get a hold of them to try and get my money back to which they give me sad customer service and make me feel stupid, "would you like me to explain VIP membership"... no I wouldn't I would just like you to cancel it so it stops taking my money. The shoes are cheap and don't last very long. One word. Ridiculous. I asked to delete my account and she just cancelled my VIP member ship... Now I have to figure out how to do it on my own.

JustFab, is basically a scam. After you stop using them and try to cancel your account with them they continue to draw money out of your account. Its been at least 3 years wince I've stop using JustFab and yet they continued to take money out of my account. I had to talk with my bank MULTIPLE times to have them stop but yet they continue to override them and take money from my account. They have taken at least 500 dollars out of my account and have replaced only half of it and if not that some of it.

Other than that JustFab sucks $#*! and their products aren't even good..