JustFabReviews 10,358

I preferred shoes from them 4 months ago, which never came because according to them my address was "incorrect" (which was not true) so I threatened them that I would file a report for fraud if they did not refund me. Around 1 month later my money was STILL not refunded and I called again. About 4 months later 52 dollars was missing from my account after I specifically said on the phone that she needs to cancel my account.
I had not been on there website in months, I did not order anything, I did not having any outstanding balance, they just took that from my account.
I have now filled a report for fraud, if anyone else has had this problem please write a report. It is important people know that they are frauds.

So I purchased 124 dollars and some change worth of stuff I'm guessing with the VIP perk. I'm looking my account over directly after purchasing and realize I'll now be billed. I called to cancel my account and she was VERY Talkative and told me that if I cancelled my order would not be shipped and would be cancelled. I decided I really wanted my shoes. I agreed to continue wth the memBership and just skip each month. I started reading reviews saying that people were still being billed each months ebm though they skipped. Ok about to be going back to school and can't risk that happening, which is what I told the same lady on my second call. She was pleasant and agreed to cancel it. I was told I would get an email within 24 hours with my CANCEL CODE and a confirmation cancelling my order. I only got the cancellation of the order. So I called back again and spoke to a man named chad and he gave me my case number. I'm between calls I did cancel membership online however this was all last night and this morning I went to just fab and I was logged in again as if they opened my account back up. Waiting for my refunded money because they SPECIFICALLY said that I was have "" all of my money refunded within 5-7 business days OR SOONER" now I wait...

I am amazed and embarrassed for humanity, based on some of the poor reviews for this site. Does no one read anymore?

JF is a subscription service. To lock in those great rates of $39.95, free shipping, access to sales and such you must be a VIP Member or Subscriber. Your card is charged $39.95 per month (on or around the 8th). You have until the 5th of each month to "skip" your monthly fee. If you do this - you are not charged. If you do not opt out, your card is charged and a credit is added to your JF account. You CAN use your credit on a sale item (cheaper than $39) - however JF doesn't "split" credits, so you won't have an outstanding balance to apply elsewhere.

I have ordered probably 20 pairs of shoes. Most are good, - few are great. I had one pair break and thought one pair was just awful and returned them. You can usually tell by the pics how good the quality will be of the pair you're ordering, so I know when to avoid the garbage. I find most fit true to size. Read heel Heights and reviews for better fit and guidance.

Returns were easy. It's honestly awesome for those of us capable of reading comprehension.

I ordered 2 pairs of JustFab shoes a few months ago. The packaging was very pretty, but I was not impressed with the quality of the shoes for the price. They were more like indoor shoes, clearly not made to withstand any weather or wear. One was a pair of flats, they felt like slippers: thin soles with no support. The other was a pair of booties, and I didn't dare wear them in any sort of snow. I've had the shoes about 8 months and though they were comfortable and pretty, they haven't held up well. Since I ordered my shoes, JustFab has been taking 39.95 out of my account because I had to become a "VIP" member to look at or buy anything. This is so irritating and not worth it for two pairs of shoes. I finally called to cancel the account. The attendant was VERY talkative, doing her best to promote the company and maintenance of membership. I had to interrupt her finally to ask for all of my money back and to cancel my account. She was pleasant enough and did so for me. Now I am waiting for the refund, hopefully will be quick.

I allowed my teen daughter to use my debit card to purchase a $15 pair of boots back in November 2016. I had NO IDEA my card was being charged $39.95 per month for 9 months! Plus they are billing an expired card and I have no idea how they are doing it! My card expired May 2017 so they shouldn't have been able to collect for June, July and August but they did. My daughter looked on the account and it showed card expired. I am trying to get the charges reversed through my bank as I never authorized anything. I've never even been on their website

I have skipped the month for the last 6 months and they have still taken out $39.99. I just checked my account and they did it again!

I recently attempted to make an exchange on my order and after waiting over a week to receive any feedback on my shipping status, I called their customer service. Everytime I called, I was told that my order is in transit and can take "up to a month" for them to receive my order. I told them I don't understand why would it take a month for them to receive my return when it took less than a week for me to receive it. Again, was told they can only see that it's in transit and cannot issue my store credit until they receive it. Also, I asked for them to direct me where this information is listed on their website and was notified it's NOT. FYI, customer service are representatives are horrible and very difficult to communicate with. I would say to please save your time and money, and shop somewhere else. I will be canceling my account as soon as I receive my credit!

I signed up for justfab two weeks ago and Ive already cancelled my membership they have gave me the run around about when my package will arrive. I ordered on a Friday and my order wasnt shipped until the following Wednesday. I say this to the CSR and he tells me that it only takes 24-48 hours and unless Im mistaken I would say that was well over the time limit. I was then told my package would get to me by 8pm Saturday. It is now Monday and I still have no package. I needed the shoes for a wedding. Normally when a company is in the wrong they do something to rectify the situation, he did nothing.

So my friend recommended this website to me. So I try it out and bought two pairs of shoes, not realizing that I was signing up for a VIP membership. So when I was charged 40 dollars I called them and they explained to me what the membership meant. So I didn't cancel it just yet cause I wanted to use my credits before it. Forgot about it again and got charged another 40 dollars. I finally used all my credits and will be cancelling. They are just horrible quality of shoes. Two pairs hurt like hell to wear and one are too big for me that my foot slips out of them. The purse I bought you can tell is just cheap and was way bigger than what the picture showed. And they don't explain to you about the membership until they charge you that money. Never order from them, just horrible quality and service.

Same thing to me as million of costumers I've been a member for years. I forgot to skip the month ( because they have only for 4 days!)so they charged the $39.95 from my credit card. I figured the "credit" would be the same as money. WRONG. Can only be used for items prices $39.95+ and only if the order is above $39.95. Any sales or "final sale" items are not illegible for the money they took from your account. And they said they can't return the money back into my credit card because it was buy it from the justfab credit! And I want my money back into my credit card!
Also Really Bad Quality!

After almost a year of a vip membership I cancelled today. For a long time I have been putting off canceling my membership, instead I kept "skipping" my month. They have a lot of cute items but good luck finding much in in your size that hasn't sold out already. I had 2025 points on my account and tried to use those points to buy a pair of shoes. Instead I was charged the amount because it wasn't over 39.95, what?! I pay 49 bucks a month for them to tell me that I can't use the money I already put into my membership? Today I tried to use my points and of course everything that was that amount that I liked was sold out. As I'm tried of being charged on top on my membership fee. This site will rip you off if you aren't careful. Don't be me who played months of a membership to be able to get ONE 39.95 purchase for free; mind you that it is 49 a month and I've played multiple months worth.

It's tricky, be aware, if you order for the 1st time you need to make sure you write down when to call to not get locked in to a monthly membership if 39.95 per month! Their marketing style is brilliant yet deceiving. They know busy women who have little time to shop are their targets. They make a ton of $ on this advantage. Not to mention. Their shoes are poor quality and the sizes are completely off. I struggled for months with this company, ordering a size 7.5. Which was way too big, exchanging for a 7 which ended up way too small. Eventually I just gave up and ended up giving away the shoes as gifts. Please do not get involved with this company, it's not a convenience, just a headache. They are horrible.