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I allowed my teen daughter to use my debit card to purchase a $15 pair of boots back in November 2016. I had NO IDEA my card was being charged $39.95 per month for 9 months! Plus they are billing an expired card and I have no idea how they are doing it! My card expired May 2017 so they shouldn't have been able to collect for June, July and August but they did. My daughter looked on the account and it showed card expired. I am trying to get the charges reversed through my bank as I never authorized anything. I've never even been on their website
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Hello Sally,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
Best,
Samar