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It's tricky, be aware, if you order for the 1st time you need to make sure you write down when to call to not get locked in to a monthly membership if 39.95 per month! Their marketing style is brilliant yet deceiving. They know busy women who have little time to shop are their targets. They make a ton of $ on this advantage. Not to mention. Their shoes are poor quality and the sizes are completely off. I struggled for months with this company, ordering a size 7.5. Which was way too big, exchanging for a 7 which ended up way too small. Eventually I just gave up and ended up giving away the shoes as gifts. Please do not get involved with this company, it's not a convenience, just a headache. They are horrible.
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Hello Janine,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Samar