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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The only items that are appealing to me are always sold out. Every single one. I also don't like that even if you pay $39.95 VIP member credit, you have to meet that minimum at the time of purchase or else you cannot use the credit you have already paid for.
The quality of their shoes is great. Their selection is huge! The review section is also helpful when finding out if a pair of shoes runs big or small. Highly recommend.
Hello Kasha,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
I was a customer in 2018.
This company has a policy that If you want to cancel your membership it has to be on the 5 th of the month. I did what the policy was required. But to my surprise the company was still charnging my account without my consent. So be bery careful and dont sign up anything with justfab. They are thieves and liars.
The box was broken, there was blood on top of it from a smooshed dead bug, the boots were falling out of the plastic like someone had already opened them & there was dirt on the boot that I had to wipe off
Hello Taylor,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
They charge you $40 a month without warning you, and you have to jump through hoops to cancel your service, and they still charge you! I tried disputing it on my credit card and it doesn't work. Also the pair of shoes I bought I could only wear for a few weeks before they starting falling apart, literally the work customer service and product I have had purchased. BIG SCAM
Hello Jaclyn,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
BAD BAD BAD My experience with this company when I wanted to stop my account is horrible I have a credit on my account and they give you the run around every time you call they say 24- 48 hours been going through this since December it is the end of feb they lie and say they have been trying to contact me via email no email I have phone contact no phone contact either do not pay money on this account if you plan on canceling BAD BAD BAD BAD
Hello Shauna,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Do not sign up, company relies on you forgetting your VIP membership and will charge you every month
Hello Sean,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I had cancelled my membership TWICE and THEY still take money out of my account! I had to call and tell them AGAIN to STOP taking money out of my account! You don't have that right to take it out of my account anymore and I have recorded them the last time saying they cancelled it. I'm tired of calling you guys for the same reason over and over! I don't want to have to take it to the next step because I will. So please... stop wasting my time by calling you guys!
Hello Rebeccah,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I love all 3 pairs. I got a size bigger for the black booties but they are true to size and even though they are still a little big even with socks they are super comfortable.
Hello Aldys,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,
Ivy
Hi. I wanted to purchase two pairs of boots that were 60% off on Sunday/Monday. When I went to checkout, the sale prices didn't show it. The regular price was only available. Instead, I had to settle for a full price pair of shoes. If the items are advertised as on sale, then the checkout price should reflect that as well.
Hello Alecia,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I have made several purchases and I'm always happy! Better then in-store purchase. Alot of different varieties to purchase.
Hello Stephanie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I bought 1 pair of shoes but have paid some ridiculous member fee charged to my credit card every month. I have unsubscribed and called them BUT the charges keep coming.
It's 54.00 per month for absolutely NOTHING. I have been forced to cancel my credit card.
A HUGE SCAM... BEWARE
Hello Dawn,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
Ugh! And wont return your money. Said I will have a credit that I can use on their website only. I don't wear cheap shoes!
Hello Ameer,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
As you may have read in many reviews before mine, you are getting scammed if you go with this shopping website. I used to adore JustFab as I used to shop a bunch and loved their shoes. My shopping obsession abated and I have not visited this site in more than 6 months. In fact my last order was exactly a year ago. Come to realize as I look at my bank account statement, they've been taking $39.99 every month! Called customer service and they suggested I use the credit before canceling as I will not get the promotional prices if I do cancel. I wish I had known about all this before I even signed up. As it stands, I'm out $240 and cannot do squat about it. As far as emails go, I have only been receiving promotional emails. Not ONE said anything about "skipping the month". Complete and utter disgrace is what this thing is.
Hello Julia,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
It fits perfectly all over its a little long cause I'm short only 5'5 but with the right boots it should be just right!
Hello Aida,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,
Ivy
You earn rewards points for every dollar you spend, which JustFab advertises can be used to redeem numerous items. As of now, the only "items" you can redeem are discount coupons, which, (get this), will provide a discount on the original price rather than the sale price of an item, and will not allow you to purchase the discounted item at the same time you are purchasing additional sale items, unless you want to pay full price for the sale items. Also, you can only use one discount coupon at a time, so if you redeemed more than one, you will need to either buy one discounted item and pay for shipping since you probably do not meet the minimum required for free shipping with one discounted item, and will then have to purchase one item separaetly in order to use your other discount coupon you redeemed. It is actually better not to redeem them, so that you can purchase sale items.
Anyhow, below are some of the lies regarding the reward system copied from JustFab's Terms of Service.
"Depending on how many points you've earned, there are lots of fabulous items you can snag, including FABsoles custom insoles, jewelry, accessories, beauty products and more! These items are categorized using a tier system, so the more points you earn, the better the selection. Once you've accumulated enough points, you'll be able to add a fabulous reward item to your cart at checkout during your next online purchase."
Hello Katrina,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I think these are the best I bought. I'm in love with my purchase. I would like to get another part in a different color
Hello Adrian,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
The sale of 3 for 39.95 was amazing. I didn't expect much, but all three items fit perfectly. The quality of each was very good. The jumpsuit is soft, roomy and comfortable. The coat is stylish and different. As usual, the boots are items that get attention and compliments.
Hello Adele,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Don't ever get signed on with a pseudo lame company called Justfab. In fact, this site will gain info of your card, upon your supposed $10 VIP purchase and then take monthly $39.99 and never let you go. You'll pay $39.99 a month for crap that isn't worth the dough. All their stuff is poor in quality and can be bought elsewhere for half the fraction of their cost.
Hello Atousa,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Ive called and talked to someone online and everytime no matter what situation Ive told them I was in (newly single mom of twins, no job), or how Ive already talked to someone else from the company and I know everything Ill be "missing out on" they would never unsubscribe me. This lasted for a year. I only bought the one pair of shoes in the beginning but after my life changed dramatically I realized no way could I afford it. I HAD to remember to skip the month because if not i would get charged almost 60.00! I finally paid to have a stop payment through my bank account, because getting the people at justfab to unsubscribe you is nothing but a fairytale they tell people about to get you signed up in the first place. I just had to have those damn boots for 11.95...
Hello Shyann,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lace,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy