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Katrina A.

Contributor Level

Total Points
80

1 Review by Katrina

  • JustFab

2/11/19

You earn rewards points for every dollar you spend, which JustFab advertises can be used to redeem numerous items. As of now, the only "items" you can redeem are discount coupons, which, (get this), will provide a discount on the original price rather than the sale price of an item, and will not allow you to purchase the discounted item at the same time you are purchasing additional sale items, unless you want to pay full price for the sale items. Also, you can only use one discount coupon at a time, so if you redeemed more than one, you will need to either buy one discounted item and pay for shipping since you probably do not meet the minimum required for free shipping with one discounted item, and will then have to purchase one item separaetly in order to use your other discount coupon you redeemed. It is actually better not to redeem them, so that you can purchase sale items.

Anyhow, below are some of the lies regarding the reward system copied from JustFab's Terms of Service.

"Depending on how many points you've earned, there are lots of fabulous items you can snag, including FABsoles custom insoles, jewelry, accessories, beauty products and more! These items are categorized using a tier system, so the more points you earn, the better the selection. Once you've accumulated enough points, you'll be able to add a fabulous reward item to your cart at checkout during your next online purchase."

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Ivy T. – JustFab Rep

Hello Katrina,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

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