JustFabReviews 10,358

Their plan is something you get stuck in. It's a business model for making money so it's quite brilliant. If you don't opt out each month, you get a charge which banks in your account for credits. Each one is 39.99 towards purchases. If things are more expensive, you have to pay cash in addition to using a credit and for sale things, you still have to use a whole credit even if it's only $10. They claim that the $10 is a sale available with no other offers (which includes VIP's very special price of $39.99-[actually, that is not a cheap price], so you pay the regular price of $39.99 + via one of your banked up credits, or you pay cash and get the special price. Sometimes you cannot return clearance. You do get free shipping with VIP membership. I have never had a problem with making a return or exchange in 7 years except they run out of my size often. It's been just as easy as Amazon returns with the exact same requirements BUT, if you want a refund you will pay restocking fees which may include S&H. The way to avoid that is by having them issue you credits. And this is why after 7 years I can't seem to get out but I am in the habit now of "skipping the month" as to no get any further credits. I don't want more credits, I just want the membership for the great sales. That's the way to do it! Some stuff is super cheap but others are good enough and some are surprisingly good. They have a great selection of stuff that I get compliments on all of the time.
ONe time, my stuff was shipped to the wrong address in my account ( to my daughter's house in California) by my own fault. Worse yet, she didn't live there anymore. 3 pairs of boots were delivered and enjoyed by somebody. Just Fab gave me back all 3 credits which they certainly did not need to do. Website is sooo slow! Phone agents are to rehearsed and annoying, trained to say, "yes ma'am I am sorry to hear that this didn't work out for you, blah blah..."
I was kind of annoyed with them and started reading reviews and I realized that most people just don't understand or aren't cut out for this program. I been treated so well and felt I had to share that I haven't had any of the complaints I have read in this forum. You do need to be responsible as with all online accounts, and reconcile your account on occasion. I don't think they are deliberately trying to rip people off (beyond what their business model intends & we agree to).

I ordered a pair of boots for $10 on October 10. My grand total was $16.13. I never received the boots and got in contact with customer service who was very kind and sent out another pair of boots, which I also never got. I had to call them again and they told me they would send me a refund check because they used store credit to give me my second "courtesy" shipment. I've waited probably 3 weeks for this check to come in and it finally did today. I opened it up only to see that they wrote me a check for $5.33. Again, $5.33. Even though I spent $16.13 of my own money, I am not even refunded half of it. What a joke of a company. All they want is your money and have a hidden monthly fee. I will be on the phone with them first thing in the morning to get the rest of my money back. Sad and pathetic. If there was a 0 star option, I would give 0 stars.

They had a great Black Friday deal going on, buy 1 pair for $10, remaining items are 40% off. They try to trick you at checkout to enter a monthly subscription service that you can only call to cancel. That is fine, I will call. THEN when I called, after waiting in a 30 minute que, they also told me that they are going to cancel my order I placed and paid for because I took advantage of the Black Friday sale. Now thats scummy to another level.

When I opened my account, they didn't ask me to join VIP member, but they added me to VIP member automatically. I bought one pair of shoes, they withdrew the money same day. But few weeks later, I happened to check my cart, they had withdrew C$ 54.09. I chat with one of their employee, he said that every month 1st to 5th, they charged automatically C$ 54.09 for VIP members. So, do not buy or even open the account from this site, it is a scam site. They are thieves, why do we have to pay C$ 54.09 every month but we buy nothing. Now, even I want to close this account, but it seem to be not easy, it takes time to delete this account.

I asked to cancel. They suggested i use my credit first to get the VIP price. I did and my membership wasn't cancelled. Maybe i should have called back to check... So I've been charged again this month. I called to ask for a refund. They won't issue it. I asked to cancel. They suggested i use my credit first so i pay the VIP price. They trap you. I should be able to cancel and use the store credit i purchased whie i was a member. But i go to the site to try to use the credit and they are out of my size in everything I really want. The clothes are not good quality and the shirts shrink up in length when washed.

Their customer service is terrible! I ordered 2 pairs of shoes. The 1st item is $10 and the second is $26.97. They were too small for my daughter so I completed an "easy" exchange. It stated they would hold the items I was exchanging to for 7 days for my return items to be shipped. LIES! They sold one of the pairs immediately and then emailed me that is was out of stock. After it clearly stated the would hold it. Then when I contacted them about it, they said they will refund me $10. I could not believe it! The deal was $10 for the 1st pair. After they sold my other pair, that means I am only receiving 1 pair and should only be charged $10 for it. They should be refunding me $26.97. I spoke with a manager who said they could not override it even though she admitted it was the warehouse's fault. Mind you, I received the order on Sat 11/9, completed the exchange process online the same day, shipped the shoes back on Tues 11/12 (Mon 11/11 was a holiday), and they emailed me Sat 11/16 that one of the pairs was sold out. I cancelled my membership for JustFab and FabKids and will be returning the exchange item that is on it's way for a full refund. I have never been so disappointed in a company for their lack of customer service, wasting my time and unethical procedures.

... boxes still not collected.- promised collection for a total of 5 days!... that's 5 days I've not stayed in and waited for the collection courier... JustFab absolutely no help!

Love their response to my review:
Ivy Taylaran (TechStyle Fashion Group)
Nov 12,5:10 PM PST

Hello
Thank you for writing a review! We apologize for any inconvenience we have caused you however, you have posted your review in our JustFab USA channel.

Kindly reach out to our JustFab UK team at 020 ******* 830 (local rate). We are available Mon-Fri 8:00 AM to 8:00 PM, Sat-Sun: 10:00 AM to 6:00 PM.

You may also contact our JustFab live chat UK team through this link:

https://www.justfab.co.uk/?action=gmschat.main

Thank you,
Ivy_______

PRICELESS!