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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered several pairs of shoes from Just Fab, they all looked cute on online but the quality was mediocre once received. It was not worth the membership fee especially because if there was nothing else I was interested in, they wouldn't refund my money. You have to purchase something and if they send you the wrong item and you get them to resend you what you ordered they restart your membership automatically before they fix what they messed up. Luckily I caught this before it charged me again. It just was not for me. I like good long lasting quality shoes even if it is a bit more expensive. I don't need a new pair of shoes every month, that is not in my budget or lifestyle,
Great boots, only wished i knew that the sides were "open" held together by a ribbon, let's cold air and one can feel the cold air when not wearing long socks or leggings. Other than that they're great.
My advise would be to read the reviews and size charts before you order anything, in order to avoid any inconvenience. They have wide variety of amazing stuff at very reasonable rates. Reviews are totally genuine so no way you can fall for some cheap clothing or shoes, etc.
Hello Aqsa,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone at 866-337-0906 and Live Chat from 6am - 6pm (PST) 7 days a week.
XO,
Ivy
Fast and easy, no hassle. Lots to choose from. Love that fact that everything was on sale
Hello Debbie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
Just about products are awesome. There is a wide range of products, service is fast. I always get compliments.
Hello Lisa,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
There's a lot of options, and you can get great deals. However, I've found a lot of the shoes are not super comfortable.
Hello Cassandra,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I wanted to cancel my VIP membership but they would not pick up my calls. I did not sign up for a subscription. My mom just wanted to order boots ONE TIME only! Please stop charging my card, and pick me my calls. Thank you.
Hi Moiz,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I've been ordering from JustFab since about 2012/13 or 14 and I've always been very pleased with each of my orders. I've gifted some items purposefully or I've decided to do so after not having the opportunity to wear an item. Either way, I always receive quality products and that's important for my continued loyalty.
Hi Carla,
Thank you for your awesome review! We are so fortunate to have members like you who continuously admire our products and services. Have a FABulous day!
XOXO,
Jane
Purchased a pair of shoes, charged me four times and when called, was hung up on. Woke up the next day and charges were gone but so was my order, and now sale is over.
Hi Angela,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
Loved all the shoes I got, got a bag for my friend and she loved it! Everything is cute and fits greats!
Hello Emily,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
Love the 2 pair of boots I ordered. Very comfortable and great price but because I'm retired I don't need as many shoes.
Hello Arlene,
We’re glad that you found what you were looking for. It is our goal that you are always happy with our service and FAB items. We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
So Dissatisfied by your service, I placed my order today and my account was charged twice. Called and the representative wasn't helpful at all and was
Hello Gauri,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I love JustFab site! Their shoes are absolutely amazing, true to size and reasonable! I always get many compliments on them! Customer service is also amazing and very helpful!
Hello Andrea,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
Wonderful experience, very satisfied with ease of checkout. Would recommend to family and friends to experience the convenience
Hello Alicia,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Everything was what I expected. I really like shopping at Just Fab. Have recommended this to friends
Hello Felicia,
Thank you for your compliment! We are glad that you are satisfied with the styles we have in JustFab. Hope to hear more from you in the future!
XO,
Ivy
I have been getting more and more frustrated with this site. They advertise one price but when you go to check out it's a totally different price. It just feels like tricky false advertisement. I wish they would just be transparent with customers.
Hello Charlene,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I ordered in August and never record the shoes. I only show fedex tracking from September. Tried going through fedex for help and received none. I will not be purchasing anything from this site until I receive this purchase
I've had a fabulous experience with justfab. The shoes are great. I'm a monthly purchaser of 2 and 3 pairs at a time. Only one pair of shoes went back and that's cuz I didn't like the way they felt. I been a member for a year.
Hello Brenda,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I ordered 3 pairs of shoes & none of them fit, they were all too big, I was very disappointed because I ordered to wear to an event and was unable to do so. I ended up going shopping in the stores which was an inconvenience
Hello Asha,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberly,
We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy