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Lisa Y.

Contributor Level

Total Points
82

1 Review by Lisa

  • JustFab

11/15/19
• Updated review

... boxes still not collected.- promised collection for a total of 5 days!... that's 5 days I've not stayed in and waited for the collection courier... JustFab absolutely no help!

Love their response to my review:
Ivy Taylaran (TechStyle Fashion Group)
Nov 12,5:10 PM PST

Hello
Thank you for writing a review! We apologize for any inconvenience we have caused you however, you have posted your review in our JustFab USA channel.

Kindly reach out to our JustFab UK team at 020 ******* 830 (local rate). We are available Mon-Fri 8:00 AM to 8:00 PM, Sat-Sun: 10:00 AM to 6:00 PM.

You may also contact our JustFab live chat UK team through this link:

https://www.justfab.co.uk/?action=gmschat.main

Thank you,
Ivy_______

PRICELESS!

Don't bother and waste your money! Customer service non existent! And they couldn't care less!
11/12/19
• Previous review

Ordered 8 pairs of boots, paid extra for swift delivery, thy eventually arrived. They were all a size too small to usual UK fit, so I wanted to exchange them for a larger size... WRONG! Followed their process and repackaged everything up into the three large boxes they arrived in... waited in all day, courier eventually comes and refuses to take the three boxes, will take one. He scans and takes one. Contact customer services, they arrange collection for the following day, NO SHOW, contact customer services, they arrange collection for the following day, NO SHOW again! Contact them again and now they're not sending anyone to collect them for four days>! So three wasted days of waiting in for a courier to come between 8am and 8pm... Cutomer services have no idea what is going on, blame it all on the courier, VERY POOR CUSTOMER Service and I will never ever deal with this farce of a company again!

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Cole N. – JustFab Rep

Hello Lisa,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Lisa Has Earned 2 Votes

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