Ordered 8 pairs of boots, paid extra for swift delivery, thy eventually arrived. They were all a size too small to usual UK fit, so I wanted to exchange them for a larger size... WRONG! Followed their process and repackaged everything up into the three large boxes they arrived in... waited in all day, courier eventually comes and refuses to take the three boxes, will take one. He scans and takes one. Contact customer services, they arrange collection for the following day, NO SHOW, contact customer services, they arrange collection for the following day, NO SHOW again! Contact them again and now they're not sending anyone to collect them for four days>! So three wasted days of waiting in for a courier to come between 8am and 8pm... Cutomer services have no idea what is going on, blame it all on the courier, VERY POOR CUSTOMER Service and I will never ever deal with this farce of a company again!
Hello Lisa,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy