Christina I.

Their customer service is terrible! I ordered 2 pairs of shoes. The 1st item is $10 and the second is $26.97. They were too small for my daughter so I completed an "easy" exchange. It stated they would hold the items I was exchanging to for 7 days for my return items to be shipped. LIES! They sold one of the pairs immediately and then emailed me that is was out of stock. After it clearly stated the would hold it. Then when I contacted them about it, they said they will refund me $10. I could not believe it! The deal was $10 for the 1st pair. After they sold my other pair, that means I am only receiving 1 pair and should only be charged $10 for it. They should be refunding me $26.97. I spoke with a manager who said they could not override it even though she admitted it was the warehouse's fault. Mind you, I received the order on Sat 11/9, completed the exchange process online the same day, shipped the shoes back on Tues 11/12 (Mon 11/11 was a holiday), and they emailed me Sat 11/16 that one of the pairs was sold out. I cancelled my membership for JustFab and FabKids and will be returning the exchange item that is on it's way for a full refund. I have never been so disappointed in a company for their lack of customer service, wasting my time and unethical procedures.