JustFab CA reviews

Unfortunately having been a customer for over a year and also becoming a VIP member I still would not recommend this company to anyone. I have ordered every type and style of footwear. I can say I have always received the correct order BUT the quality is awful and the sizing is definitely off. I would recommend that you go down a half size when you order. Now when they say that you can skip the month and not be billed this is true, but you have to do it between the 1st and 5th of the month. If you forget your billed too bad so sad. Then you are stuck with these member credits that are useless because when you go to use them you are still charged tax and shipping. Which if you are like me and live in Canada the conversion rate already sucks. I rate this company an overall 1 star because even when you complain the customer service is essentially useless. Their goal is to maintain you as a member so they can continue to rip you off.

I have had a VIP membership with JustFab for over a year. I ended up with 6 member credits (39.95 USD each so over $300 CAD). I made a purchase of three items all of which were on sale (sweater for $10 USD and two pairs of shoes on buy one get one free which should have been $20). Instead of a total of $30 USD plus shipping I was billed for three full member credits ($120 USD, plus an additional 21 USD for shipping.
When I asked why I would be billed full price I was advised that member credits do not qualify for sale prices. When I asked for a refund for the final three credits (120 USD on my account) I was told refunds are not available.
I then asked what the benefit of the VIP membership was and I was told that you accrue points towards spending but the member credits do not work towards points. So basically, you are going to be billed 39.95 USD per month, not get sale prices AND not get points. Absolutely no advantage to this "half assed membership".

I used to use just fab all the time a few years ago with no issue. The price was what is was $39.99 or less depending on the item. I have bought about 10 pairs of shoes collectively through the site and 5 bags. I ended up canceling my account years ago and getting a new one recently. I purchased a pair of shoes through my new membership and I was shocked to see that I was charged almost $70 instead of $39.99 that it said on the site...come to find out that just fab Canada charges you in American dollars instead of Canadian dollars which makes absolutely NO SENSE at all. Why have a Canadian site if your going to charge in American dollars. Well I decided to cancel my membership, I spoke to a representative and canceled. All of a sudden I see money missing from my account in the summer of $60 I called canceled and got a refund. Then the next month the same thing. This end up happening for 4 months straight. Until I asked to speak with someone a little higher than their call center representatives and canceled for good. I will never buy anything from this place again which is too bad because they have really cute, good quality shoes.

Yes they have cute shoes at a good price. In Canada, you are being charged USD even though they are shipped from Canada.
I ordered a pair of shoes beginning of Nov. Size 8. I got them and in the box contained a size 6. I live FAR away from a post office so I had to drive all the way there to return them. No big deal. Got my exchange in the mail today. They were a size 8 but both of the right foot. Now I have to return them again!! This also happened with my first order. I ordered a pair of boots and received a bag instead. tried cancelling my membership today. I was told they would put my account in review and see if they can cancel it or not......

I had gained weight from having a baby and was really looking forward to feeling great in new clothes. I used the size chart on the website to make sure I got the right fit. Usually I'm a large maybe extra large on some things. The site was telling me to buy XXL which I was shocked but wanted to find a comfortable wear. The clothes were so big on me. I'm so disappointed and everything looks so baggy. I heard exchanging is difficult with this site so not even sure I'm gonna bother with it. Just won't order again.

Like most of the comments, I was signed up for VIP without knowing. They have been taking the money off my card. When I try and use this "banked" money I have no option too. I can't even find something to buy because everything I click on won't let me choose a size. I am extremely unhappy with the customer service, the live chat doesn't work. If anyone was successful at getting their money back please tell me how you did it.

I stopped shopping on Justfab dot ca last year, right after I skipped the month, and they stole their "monthly fee" from my bank account without so much as a notice saying that their "skip the month" feature wasn't working.
Thanks to this mess up, I had to cancel my existing bank card I used on their site, and get another one.
I will no longer be shopping on this site, as they not only stole "x" amount from my bank account, but because of the fluctuating dollar to loonie price, I wasn't given the amount they had stolen, back, I was given less.

consultantI made my first purchase in March and it was processed and shipped out the next day and received two days later, I couldn't have been happier. I have skipped a few months for VIP and haven't had any issues with that. I went to place my second order for two pairs of shoes and after placing the order I found another pair I wanted to add on. I sat waiting on their online chat for 15 min and eventually called them. I was told I could not amend my order because it had already been processed, shame I didn't want to pay shipping twice so I didn't order the third pair although, I thought "great its been processed, it will ship out soon!". That was 5 days ago, I called today to ask the status and was informed that they cannot tell me when they will ship out. I asked what their standard ship time was and I was told 24-48 hours. I am 5 days after placing an order and they could not tell me when my order would ship. The consultant was polite and offered me $10 compensation, but I asked her if she could just expedite the order to ship out today and send it express delivery instead, she claimed she couldn't do that. Very disappointing to order something and wait over 5 days for it to ship especially when they are shoes that they have in stock! The excuse was labor day weekend slowed them down. I work in eCommerce and I am extremely disappointed in the service that I have experience. When you are so far out of your committed ship window to a consumer you should be able to expedite orders. Shame, I enjoyed the site (although not mobile friendly) and the first two pairs I received but the lack of customer service won't have me returning I will take my shoe shopping elsewhere.

I had an order a month ago, everything was fine until I had to return an item. I respected the steps, put the right labels and so forth and then waited for my refund.I had waited for a while and then decided to contact them and see what was happening.They first said the return was still at the depo as they had no idea where it was supposed to be sent. I got annoyed and sent another email saying that everything was done properly and my return should have been with them ages ago.Then I received another email saying that my return just arrived(?).I got my refund eventually and yesterday surprise surprise I was charged 35£ on my card for God knows what.I am dealing with this at the moment but this is a site I will never shop from again in my life.I never opted for any kind of membership and they were not supposed to keep my card details.

my last order was 6months ago. i thought i skipped May and I didnt :(,hense this review as im honestly over this site and will be cancelling via telephone as soon as i recieve my *credit* order.
Ive been a member for years. Theres no real deal here.they were decent when they first started up and its fine when you remember to skip(i set an alert reminder on the first of every month) the quality hasnt improved much unless you wanna browse their more expensive slightly better qaulity Luxe collections lol you can get better quality at walmart . You cannot use your credits you get if you do happen forget to skip to buy what you want because again they are so strict about it. smh im tired of being disappointed. im going to find something...anything to use my credit so i can just hurry up and cancel my account so i can be done with them!!!!!!

This site is AWFUL! They make it seem like you are getting a great deal when you purchase and automatically enter you into their VIP program in order to get a better deal - I bought a $9 pair of shoes. They continue to charge your credit card $39 a month and since im Canadian i was charged $56 for the "membership charge". They told me you have to skip this every month within the first 5 days or else you will be charged. They know very well that noone will remember to do this and are stealing money from people. This is CRAZY noone buy from this store. P.s the $9 shoes make my feet bleed.

The deal I saw on facebook is great, and I did get a lovely pair of shoes for £8.99. However, I called to cancel my account twice, they told me they had, but I still got charged £35 for two months in a row! I felt so scammed! Ive had £70 taken out of my account without my permission, when i clearly asked for it to get cancelled. Do not like this site at all. I dont trust it

I saw a add for justfab on facebook and decided to make a purchase from them! BAD IDEA. I bought 1 pair of boots in october 2016. Today i checked my credit card transaction and saw 55$ CAD had been charged to my account. So i called the credit card company and they told me that justfab was charging me every month. I called justfab and explained to them that i was being charged without receiving any products. She then explained to me that i was a vip member and that i was being charger since november. I then told the lady to cancel everything and that i wanted my money back, and that i was not aware that i was being charged i thought i was a 1 time thing. BUT NO thats not how it works! When you buy anything from there website you automatically get charged every month without knowing! she was able to get me reimbursed for 160$ USD. She then told me i had credit left over and that i was good for 2 purchases. I told her that i wanted to cancel everything and that i didnt want to buy anything for them. She told me i dont know how many times that i had credit! It took over 20 minutes for something so simple! I lost money and learned my lesson! DONT BUY FROM THEM EVER

I have made several purchases and am fairly satisfied with the quality of the items for the price. I have made 2 returns, (free) and my account was credited right away. However, I am a little disappointed that the "credits" that build on your VIP account if you forget to skip a month, cannot be used to purchase anything that is a special promo or sale item.

I'm a new VIP Member and my first purchase was a timed purchase so I ordered the Evanora boot. I love them so much!! They are adorable on. I will definitely be ordering more from justfab. thank you so much
Wendy Roberts
I have two friends, Kelly Quinton and Amber Woelfle from Ontario who will be ordering. I hope they are added to my referral list.

WARNING TO CANADIAN JUST FAB SHOPPERS:

The advertisement on the Canadian website that states that the first purchase you get 2 pairs of shoes for $39.95 (no indication that's its actually USD on the advertisement) is false. They charge their own customers to pay for their own products to ship them between their own warehouses. So the advertisement on the Canadian website is false. Though I like their products, they are not like they were for Canadian customers when they first started. They charge us for their own expenses. Which you are not allowed to do in Canadian businesses (I spoke to a lawyer I work with). For those of you that want a refund, and told you to build points, you are never going to get it back. My friends been waiting for over a year.

I had a couple issues with my item not being in stock after paying for it. They had no issue crediting back my card and paid for delivery on my next items. If you call in and be kind to them, they're more than willing to work with you.

And this thing about them scamming you?! Don't you read something when you're setting it up? It tells you as you go along how the site works. It also sends reminder emails at the beginning of the month to skip or buy.

Also, it says right on the website that you must CALL to cancel your membership, not email or chat. It says CALL and it provides the toll free number.

I have ordered over 10 items from JustFab in the last few years, and I can definitely vouch that they're a trustworthy business ! :)

I would like to note, from my experience, that I preferred ordering shoes over handbags as they were of higher quality. Over time (a few months), the inner linings of one bag ripped so easily, by the end it had rips in every pocket, and I'm one who takes great care of my belongings. The outside remained gorgeous and sturdy, while the inside fabric was just deteriorating I couldn't use it anymore. Another bag, which I'd gotten for a friend, had a jammed zipper from when I even initially received it. So my friend, although she loved the bag, always had part of her bag open. Which is kinda like ehh. The shoes however, AMAZING!

On another note, I was always extremely happy with their 2-3 business day shipping. I'd order on a Monday and received it by Wednesday or Thursday that same week. AMAZING! Also, their sizings were always perfect; I never had to return/exchange a pair! (I'm a size 6) I always received compliments, that I built a lot of trust with this company!

However, as I'm a Canadian resident, I stopped ordering ever since they began to charge in USD currency, which obv costed a lot more for us. With the additional tax and shipping, it wasn't worth the higher price as I found better deals in other retail stores in Canada.

All in all, I love JustFab! And I would definitely recommend to try it out for yourselves! :)