JustFab CA has a consumer rating of 2.12 stars from 43 reviews indicating that most consumers are generally dissatisfied with their purchases. JustFab CA also ranks 43rd among Subscription Shopping sites. The most common issues with JustFab CA are around customer service, which is not as good as expected by some customers.
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I had a couple issues with my item not being in stock after paying for it. They had no issue crediting back my card and paid for delivery on my next items. If you call in and be kind to them, they're more than willing to work with you. And this thing about them scamming you?! Don't you read something when you're setting it up? It tells you as you go along how the site works. It also sends reminder emails at the beginning of the month to skip or buy. Also, it says right on the website that you must CALL to cancel your membership, not email or chat. It says CALL and it provides the toll free number.See positive reviews
I used to use just fab all the time a few years ago with no issue. The price was what is was $39.99 or less depending on the item. I have bought about 10 pairs of shoes collectively through the site and 5 bags. I ended up canceling my account years ago and getting a new one recently. I purchased a pair of shoes through my new membership and I was shocked to see that I was charged almost $70 instead of $39.99 that it said on the site...come to find out that just fab Canada charges you in American dollars instead of Canadian dollars which makes absolutely NO SENSE at all. Why have a Canadian site if your going to charge in American dollars. Well I decided to cancel my membership, I spoke to a representative and canceled. All of a sudden I see money missing from my account in the summer of $60 I called canceled and got a refund. Then the next month the same thing. This end up happening for 4 months straight. Until I asked to speak with someone a little higher than their call center representatives and canceled for good. I will never buy anything from this place again which is too bad because they have really cute, good quality shoes.See critical reviews
Tip for consumers: Buyer beware: the sizes are WAY off, and the "skip the month" feature doesn't always work, resulting in Justfab hitting your bank account without your knowledge or consent!
Tip for consumers: quality goods at a affordable price
Tip for consumers: JUST DO NOT USE IT.....PLAIN AND SIMPLE!
Tip for consumers: If you opt for the VIP memebership it works much like a shoe of the month club, if you dont click the not this month button you credit card will be charged 39.95...you can if you want bank those and shop at your convienence.
Tip for consumers: Don't use it!
Tip for consumers: Check out your local Giant Tiger or Forver21 or Stitches store before you buy products from here. Same quality and often the same styles for a better price.
There might have been an "offer code" included somewhere in the email (it might have looked something like "firstorder75" or something of the like) which you would have had to key in during the checkout process. If there was no promo code, I'm really not sure what went wrong. The only thing I can suggest is reading the initial email over again carefully and if you didn't miss anything maybe contact customer support. Sorry, I wish I could have been more helpful. Good luck!
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JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
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