Yes

2 and a half years ago (27 months) I decided to buy my wife a pair of boots from this JUST FAB website and i did the regular checkout without noticing any subscription that I was registering for.

The boots were fine and for 27 months I completely forgot that the website existed, until 2 days ago when I checked my credit card statement for the first time. I noticed recurring statements for the entire period. After some investigation, I realized that I have been paying 1100 $ for a women's fashion subscription. As a guy, I find this quite pointless and I have had no use for this "service"(39.95$/month) except for the initial purchase, at which point I was not aware of said service.

I realized how much of a scam this company really is for regular web users. Back in 2012, the website looked different from what it looks now, but I guess not by much. I talked on the phone for 20 hours straight with the Philipino customer reps/ call center fashion experts and I was getting a lot of contradicting information regarding what I would get refunded. Initially they said I would be able to refund only 9 months(maximum allowable) of the service and then the same guy said 10.1st LIE.
Later I got hold of Rose who managed to raise that already maximized number to 14 months in instant refund in my visa and the remainder of 13 as a check that shall be delivered to my door in 8 to 11 weeks. How much can this really take? There is no such thing as half admission of guilt. By refunding me some money, they admitted THEFT. After asking numerous times to talk to someone in charge, they passed me from one employee to another contradicting everything the previous reps said.

After my entire experience with JustFab I don't feel comfortable receiving a part refund in form of a cheque for several reasons:
- I do not trust this company or anyone working for them
- From my professional experience in the field of payment portals I know for a fact that they are not allowed by VISA to refund a disputed item after more than 4 months(120 days), hence they are now defrauding the dedicated payment channels
- I do not have any security that if they send a letter allegedly containing a cheque, the cheque will be there.
- I have decided to build a payment platform just for them to refund my money using channels that check for fraud prevention, but they didn't want to hear about it.
- Last but not least it is JustFab's policy to not accept cheques as a method of payment, as such I shall not accept what they consider a substandard method of money delivery.

We are talking here about thieves stealing over 1100 dollars. Their only place is either in jail or out of business.
After this whole day, their javascript on the site's billing page has crashed and will not show me any of the items in the list, because it was not loading an asset stored in an amazon bucket, behind a cloudflare CDN proxy. You guys should check the settings on those buckets and make sure your assets have public permissions(403 HTTP error).

Do not believe anything that the fashion gurus tell you they are lying as to the various "company policies". The only company policy in use is to steal, to avoid any refunds if possible and to not admit any wrongdoing(clearly http://www.sccgov.org/sites/da/newsroom/newsreleases/Pages/NRA2014/Online-Fashion-Retailer-Pays-Over-$1-8-Million-to-Settle-Consumer-Protection-Lawsuit-For-Misleading-Advertising.aspx). The fact that they agreed a refund is an admission of theft/roberry/larceny/stealing.

My complaint: I was promised 14 months refunded on my card and 13 on a cheque. I have no way of checking in the card refunds are being processed for now. I have no way of knowing the cheque will ever be written and sent; just like a lot of people here received empty packages.

My desire: I want to be refunded in full, using a third party(escrow) that will guarantee that they received the money and then I want to have that money delivered to me by the third party. For this purpose I have created a payment gateway just so that JustFab can deliver the money(using Stripe https://stripe.com as an escrow service); I do not trust this company. They are a bunch of liars.

DON'T EVER SHOP HERE!

The site doesn't even deserve a single-star rating.

Unlike some of the other reviews, I knew about the VIP Membership conditions of JustFab. My problems lie other fine print issues and lack of customer service.

I signed up about two weeks ago. For my first purchase, I was given 50% off one pair of shoes. There was also a BOGO sale going on at the time. I decided on three pairs of shoes. When I received them, all three pairs fit extremely poorly (one too big, one too small and one with a very strange fitting ankle strap). I wrote a review on one of the pairs saying I would need to return them.

The next day I received an email from JustFab addressed to "JustFab Member". It said that because the shoes were BOGO, they were not eligible for an exchange or refund. Nothing once came up during my order process to notify me of a final sale. I reviewed my order, along with all the main sections on the website and the page I got with the order, and NOTHING said that there were restrictions on refund policies.

I emailed them back saying that these unpublished restrictions were unacceptable. They emailed me back telling me they couldn't resolve the situation without me calling.

I called the next day and the woman on the phone again insisted that their policy was no refunds on BOGO. I said that this was not published anywhere and that I wouldn't have bought shoes from the site if that was the case as I had no idea how they would fit. She quickly said that because I was a first-time customer, they would offer a one-time refund for my shoes.

She kept insisting on a store credit. I kept insisting on a straight refund to my credit card because I still wasn't sure what sizes would be appropriate for me. One second she would acknowledge that I wanted a full refund and the next she would tell me she was going to process my store credit. When I final got frustrated and insisted on a refund, she said that that would be fine but there would be a $6 restocking fee. I again checked my order confirmation, the main parts of the website and the Order Info Slip in my package. The words "free and easy refund" were used four times on the slip alone... nowhere did it mention a restocking fee. I explained that I worked in public relations and that the company's lack of transparency is ridiculous. She finally agreed to wave the fee (though I haven't received the refund yet so we'll see).

I then asked to cancel my account as I was severely unhappy with the overall experience. She kept redundantly telling me about all the perks I would lose. When I said I didn't care, she just kept repeating herself. I finally insisted that she cancel my account and she claimed to have cancel it. She kept repeating "I'm soooo sad to see you go" over and over again. Then she finally ended the conversation with a plug to not forget to check them out on YouTube! How ridiculous.

I insisted on receiving a confirmation email for both my refund and my cancellation.

Once I was off the phone, I looked at more of the fine print on the website, I found a small section buried among statements about free returns that *some* promotion items weren't eligible for refunds. There was also a tiny section saying the returns were free save for a $6 restocking fee...

Regardless of it this website is fraudulent or not, their lack of transparency and poor customer service are reason enough not to shop with them. Save your time and money and hit the shoe stores in the mall!