JustFab CA

Disappointment is an understatement. I am still waiting for the remainder of my refund, which is $239.00 and after almost a year or following up. I think is it unacceptable and disgusting that this company cannot process a cheque and find its way to the mail. I have spoken to at least two supervisors and have been promised it will be fixed in 4-6 weeks. I am still waiting. After calling again today all I still do not have an answer. Unless you feel like getting scammed out of hundred of dollars or buying bad quality products DO NOT sign up on this site. All VIP means is the secretly take money from your account. Which they are clearly incapable of refunding. I should have believed all the other reviews, this is a scam.

Sincerely,

Their "Valued Customer"

If I could give this site no stars I would! This website is a scam. They start out by offering a low cost pair of shoes. Which in actuality, were pretty decent quality. However, to get this deal you need to sign up for a subscription and give them your credit card. If you don't hit a "skip this month" button before the 5th of each month, you will be charged almost $40/month for nothing. If you try to cancel your account, you can only do so by calling despite them having an e-mail address and online chat. The wait time for the call center is upwards of two hours, which can be impossible.

Unless you can remember to log in every single month to hit the skip button, don't use this website. You will literally be throwing money away and dealing with TERRIBLE costumer service.

I have heard the service for everything (returns, inquiries, etc.) are all terrible.

Bought shoes and this company continues to try and take money for those shooes saying it is vip membership every month my cc is being charged 67.66 lucky i lock my card bad

I had a couple issues with my item not being in stock after paying for it. They had no issue crediting back my card and paid for delivery on my next items. If you call in and be kind to them, they're more than willing to work with you.

And this thing about them scamming you?! Don't you read something when you're setting it up? It tells you as you go along how the site works. It also sends reminder emails at the beginning of the month to skip or buy.

Also, it says right on the website that you must CALL to cancel your membership, not email or chat. It says CALL and it provides the toll free number.

Im just writing this because i was a little skeptical about buying from just fab after reading all the horrible reviews. Its true justfab does try to scam you by automatically signing you up for a VIP membership that will automatically charge you like 40 dollars a month if you dont "skip" (EVERY month) or cancel your membership. They almost got me because they offered to let me have my first item for 10 dollars + 5 dollar shipping but luckily i read the agreement that they post on the side of the confirmation (it kinda looks like an ad so i could see how most people dont notice it). I was excited and bought a actually really nice purse for 15 bucks. The trick to avoiding this scam is to buy what you want for the VIP price and then cancelling your membership when your receive your item either that or just "skip" the charge every month. It explains it on the website. Its really annoying but whatever atleast youll get something out of it. P.s. When you do try to cancel your membership the operator will try there best to keep you as a member by offering your credit or discounts (i got offered 20% off my next item and even an automatic $10 dollars added to my account) i think its just best to cancel before you get charged for something you didnt even buy yet. So yeah i hope i helped even a little.

I have been a subscriber for over a year now, and I have ordered ten pairs of shoes. The shoes are always made of synthetic materials, but they are pretty well made and all of my shoes have lasted for at least one season of wear, most are still in pretty good shape even after almost a year of wearing them. I did receive a pair of boots that I thought looked very cheap and I should have returned them but did not get around to doing so. So I cannot say to much about the return policy as I have not yet returned anything.
One of the things I really like about the website is the wide selection of shoes, they have all the latest trends. It is not hard to find something I like every month.
Another perk of being a member is that you can earn points for your purchases and even more if you submit reviews. Then you can redeem them for free merchandise or sometimes a percentage off of your order. For example: on my last order I had enough points to recieive 40% off my order, not bad! Another time I chose a free bracelet with my points.
I would recommend trying Justfab it is an inexpensive way to get all the latest trends in shoes. As long as the consumer understands that they must cancel by the 5th of every month their should not be any credit card discrepancies. I have never been charged for anything I did not order except the one time I forgot to cancil by the 5th and was charged 39.95 which was applied to my account as a store credit. At least if you forget, you still get a pair of shoes so it's not that bad.
I have read in othe reviews that it is difficult to cancel membership I cannot comment on this since I am still a member, I hope this is not the norm nor an issue for me when I cancel.

When I joined this was a Canadian Company shipping from near Toronto ON. Then they moved to the US and now I pay USD which I am not happy about. Would like to cancel my membership but don't know how. No help from customer service, so I remember to 'skip the month' instead. Disappointed because I loved their product and prices (about $40 CAD). Now not so much.

I don't understand all the negative reviews. My experience with site has been nothing but positive. Yes u are charged monthly as a VIP member however u can opt to skip the month and receive a credit. If u don't want to bother to call customer care to cancel vip status then cancel your card with your credit card company

They charge you $40 a month, whether you buy anything or not. I tried to cancel on the website after I bought my half price pair of shoes in Sept. In Oct I was charged the monthly fee.

I just had a VERY lengthy and heated discussion on the phone with them. They kept trying to sell me on keeping the membership, tried to tell me I could cancel anytime on the website (tried that twice already with no luck), told me I should have received notification emails (didn't get anything). Finally after threatening to report them for fraud and to file a dispute with my CC, they offered to fully cancel my membership and refund the charges.

I immediately called my credit card company to report the issue. I told them that they promised to refund me and stop payments, but that I don't trust them. The CC said they will keep an eye on the account.

I had an order a month ago, everything was fine until I had to return an item. I respected the steps, put the right labels and so forth and then waited for my refund. I had waited for a while and then decided to contact them and see what was happening. They first said the return was still at the depo as they had no idea where it was supposed to be sent. I got annoyed and sent another email saying that everything was done properly and my return should have been with them ages ago. Then I received another email saying that my return just arrived(?). I got my refund eventually and yesterday surprise surprise I was charged 35£ on my card for God knows what. I am dealing with this at the moment but this is a site I will never shop from again in my life. I never opted for any kind of membership and they were not supposed to keep my card details.

JustFab is just simply fabulous. They are not a scam as what others kept on saying. Yes, they do charge your card $39.95 a month, but you have the choice of "skipping the month" so they won't charge you, but if you forget, too bad. But you can still use it since it becomes a store credit. What you can do is, you can probably change your card details. Change it to a card that has nothing in it so they cannot take anything from it.

I love all my purchases from them. The quality is actually good. A lot of people buy from them. Love them! :)

I used to use just fab all the time a few years ago with no issue. The price was what is was $39.99 or less depending on the item. I have bought about 10 pairs of shoes collectively through the site and 5 bags. I ended up canceling my account years ago and getting a new one recently. I purchased a pair of shoes through my new membership and I was shocked to see that I was charged almost $70 instead of $39.99 that it said on the site... come to find out that just fab Canada charges you in American dollars instead of Canadian dollars which makes absolutely NO SENSE at all. Why have a Canadian site if your going to charge in American dollars. Well I decided to cancel my membership, I spoke to a representative and canceled. All of a sudden I see money missing from my account in the summer of $60 I called canceled and got a refund. Then the next month the same thing. This end up happening for 4 months straight. Until I asked to speak with someone a little higher than their call center representatives and canceled for good. I will never buy anything from this place again which is too bad because they have really cute, good quality shoes.

How are companies like this still operating? They rob your bank account or credit card of money they had NO PERMISSION TO TAKE! VIP A count my $#*!, they are simply stealing and getting away with it!... and the only reason there are stats for ratings is because you can't submit your comment without checking at least one star... so another scam?

I stopped shopping on Justfab dot ca last year, right after I skipped the month, and they stole their "monthly fee" from my bank account without so much as a notice saying that their "skip the month" feature wasn't working.
Thanks to this mess up, I had to cancel my existing bank card I used on their site, and get another one.
I will no longer be shopping on this site, as they not only stole "x" amount from my bank account, but because of the fluctuating dollar to loonie price, I wasn't given the amount they had stolen, back, I was given less.

I ordered boots, the boots end up falling apart so I returned them and this whole time I was talking to there workers, I ask to purchase another pair, they sent me a letter stating it will be in the mail and shipped to be. Two weeks later no boots, so had to contact them again, they don't have those boots so now I try to order another pair, well they now say they do t sell them in the size I need, so I said well then I'll order one of your bags for the same price, oh they don't have that bag, so I said I wanted my money back, two weeks ago. Today I contacted them because my refund was no in my bank by now, and now there excuse is the labeling said that it was for a refund of a product not of the money, this site is pathetic, the company should be shut down, they are screwing people out of money and products! I'm not happy and I will not ever buy from them again! And stupid me because it was a company I never took a photo of the boots that the soles were coming off of, I sent sent them to justfab hoping I could get another pair!