Erin c.

I have had a VIP membership with JustFab for over a year. I ended up with 6 member credits (39.95 USD each so over $300 CAD). I made a purchase of three items all of which were on sale (sweater for $10 USD and two pairs of shoes on buy one get one free which should have been $20). Instead of a total of $30 USD plus shipping I was billed for three full member credits ($120 USD, plus an additional 21 USD for shipping.
When I asked why I would be billed full price I was advised that member credits do not qualify for sale prices. When I asked for a refund for the final three credits (120 USD on my account) I was told refunds are not available.
I then asked what the benefit of the VIP membership was and I was told that you accrue points towards spending but the member credits do not work towards points. So basically, you are going to be billed 39.95 USD per month, not get sale prices AND not get points. Absolutely no advantage to this "half assed membership".

I was away early this month and I forgot to skip the month. My account was just billed $67. When I called to complain, the representative basically told me it was my fault for not skipping the month as I have done in prior months and that it will be 5-7 business days for a refund.
I had no issue with the clothing I received but I do not need a new workout outfit every month. I was completely unaware of the monthly commitment until a month after I subscribed.
Somebody needs to stop this company.