BEWARE! Justfab is just horrible for exchanges/returns! They put you on hold for lengthy periods hoping you'll give up. Agents need authorization to send return TAGS! Pathetic they cant do it without approval from supervisor. I was trying to exchange for correct size but after 4 calls I'm returning items instead! I would never recommend or shop here again. Why advertise easy exchange/return? Tell the truth and say exchange/return with HASSLE? I I have never seen such incompetence. Dealing with justfab is just frustrating. They also did not give refering person any credit as falsely advertised!