Lynnsay M.

I have been a VIP member for years with no problems. Today I tried ordering 2 items with my "member credit". This is because I forgot to log on and cancel for 2 months so I was charged $100 CAD. So i found 2 things I liked and tried to purchase with my credit. AFter explaining to the girl and ordering with her I get off the phone to see my credit card has been charged the full price for the 2 items. After 2 hours of TRYING to explain to 4 different "consultants". I ended up with no clothing sent to me and $160.00 charged to me. I repeatedly asked to speak to a manager or someone that could understand what I was saying but kept being put on hold for long intervals. I am beyond frustrated and when I finally see my money returned in 5 to 7 business days... I am CANCELLING and never looking back. I have bought so much from them and have never had trouble but this experience has definitely turned me away. I will NEVER buy anything else or refer anyone else! Uuuuuggggh