I cannot believe you have this known bigot racist paula deen on your show! Jtv where are your morals! I will not watch or buy another piece of jewelry, and i hope that trash jewelry of hers doesnt make $1!. Shame on you JTV for having this person on your show! Are your workers or the owners of jtv racist as well? Obviously you dont care about your customers!
But, I don't like the one review, I really don't like the guys selling jewelry, but people don't need to say they are groofy, and as far as girl friend Friday, let them where what they want to. They are just selling jewelry, that person needs to get a life, don't be a hater... come on, if you don't like watching all them, then go to the mall, and pay hundreds, if you can even find that cool of jewelry.
I ordered a ring for my wife and gave it plenty of time to get shipped. I ordered it on November 21th and it was supposed to be here November 24th. Here it is December 6th and no one can tell me where my ring is or why it has not been shipped. I'm now afraid I don't have a present for the occasion. I am so disappointed but not as disappointed as the person I now don't have a gift for.
Hello Christopher, we are so sorry to hear that you did not receive your order. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this order for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns with your package not arriving. Thank you.
I have been shopping JTV for 25 years. I am very picky and have my own style. JTV ihas been the main supplier for my jewelry collection because they have the quality, return policy, delivery, customer service, and knowledge of their products on a consistent basis. I highly recommend JTV, and I must say this: the more. You know about jewelry - the more you will
Appreciate JTV.
Hello Melissa, we want to thank you for your sparkling review. We appreciate that you have been with us for 25 years. We love having you a part of our JTV family. Thank you for shopping with us and telling others about your experience. We are thrilled to know we can spread the love of jewelry and gemstones. If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I just want to say that I ordered once and never again, they have lying customer service reps such as Kyle and Jerred and a girl who I can't remember her name that will go to extreme of putting false information on an account (Kylle) and also lying about not receiving information to put on account. (Jarred) Beware they might be telling you something and putting something else on your account notes, and at the end of this horrible expierence i was left with no bracelet and lots of aggravation. This was the first and last time I will order from them.
The ring I purchased was gorgeous. It was more beautiful than I expected. I am now looking for more moissinite to add to my meager jewelry box. Love it! Love it! Love it!
Hello Barbara, we want to thank you for leaving this sparkling review! We are so happy to hear how much you love your new Moissanite jewelry! Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance, you are welcome to call our Customer Care department at 800.619.3000, or email us at customercare@jtv.com.
I come from a long line of Navajo silversmiths. The "sleeping beauty turquoise" is just plastic resin. My uncle put in the cooking fire in his hogan, and it quickly melted. If there's no matrix, it is NOT real turquoise. Not a single piece in their Southwest Style collection was made by a REAL Native American silversmith. Selling these fakes is taking money out of the pockets of REAL Native American families! And their "composite turquoise" is made from the leftover scraps from the making of REAL turquoise. The large pearls are mostly fakes, and nowhere NEAR as "rare" as the hosts say they are.
Hello Alyce, we thank you for providing your review. We make every attempt possible to stay as transparent as we can when selling our pieces, making sure to list all relevant information about the pieces for our customers to read and view. If there is ever a question whether a piece you have is incorrectly labeled then we encourage you to contact us at the information below as soon as possible so we can work on verifying any pieces you have if needed. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
Buyer beware! This is subpar jewelry this company should be close down! I wore my necklace rice and it turns out my nectarine and the necklace wa I wore my necklace rice and it turns out my neck green and the necklace turned black! No perfume, no excuse!
Hello MDC, skin that turns green is from the oxidation of metals over time and wearing moisturizer can actually help protect the skin from this process by forming a small barrier between the two! We apologize for the tarnishing but it can happen from a number of things, most commonly humidity in the air or the salt in sweat from skin! If you ever experience issues with your pieces please contact us as soon as possible at 800-619-3000 or by email at customercare@jtv.com.
I never know when I order something if it will come undamsged or with loose stones. My biggest disappointment was a tanzanite ring in 10k gold. Paid over $800. Took it to 2 different jewelers for appraisal. Both of them said it was a stimulant and if it was real it wouldn't be set in 10k gold. Called customer service to complain. They wanted me to send it back to have their appraisers verify it was real. Of course I would have to pay for the appraisal.
Hello Cherrie, we thank you for providing your review. We take pride in providing a transparent business model, and we apologize if what you got did meat your expectations. If you ever get something you are unhappy with, you are welcome to contact us to provide feedback about the item and return the item for a refund within 30-days of the purchase date. We’re always looking for ways to improve the experience that we provide to our customers. We are sorry to hear that you were not pleased with your purchase. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
In less than 2 months the plating was gone! JTV will do NOTHING except make excuses. You can send it back to them for repair on your dime! $114.00 up in smoke!
Hello Alvin, we do apologize that your item has tarnished. All gold plating can wear over time, especially if frequently exposed to things such as soap, water, and even harsh chemical cleaners. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review your order.
I would like to know who determines what an item is. I purchased what was supposed to be Niassa Ruby's, and another clear stone Bracelet. I took it to my local jeweler and he said that the Rubies were not even Rubies were not even real rubies.
There is something seriously amiss with this company and I will never buy from them agaain.
Be very careful to check ALL the fine print in the online descriptions. Because of the enlargement of photos, the wrong impression is easy. Also look very carefully at enlarged photos in description. Chinese made items are cheaply made. I should have stopped at the first purchase--Cubic zirconia earrings set in plated silver--they are beautiful and seem well made--good costume. Have worn a lot and gold plate is holding. But if you are trying to buy inexpensive karat metal jewelry, don't! A local jeweler or pawn shop is a better bet--you can see what you are getting in personl.
I have a diamond ring that should have had rodium but it didn't. That ring has to be polished everyday or the band turns black. I also have a bella ring with white and champaige stones that is loosing it's "gold plating". They make friends with you and make you feel like you just have to have it but just get the remote and change channels. I don't know how they can get away with selling us junk but they are doing it. Stop shopping with them. You're waisting your money. Learned my lesson!
Got ring but one of the jewels on the rings side fell off. Will return because I was so disappointed
Hello Linda, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I placed an order for a Christmas present for my sister. They cancelled the order because my address was different than my sisters. What am I doing wrong? I guess they don't want new customers and future business.
BE WARE OF THIS COMPANY. No wonder they have 1 STAR!
Hello Kevin. We apologize for any inconvenience however with the security of our customers in mind, we require the first purchase on a new account be sent to the address on file with the credit card used. This protects our customers from any possible fraudulent activity. We do sincerely appreciate you, and hope you will reach out to us at 1.800.619.3000, via private message or at CustomerCare@JTV.com so that we can further assist you. Thank you for being part of our JTV family - we look forward to the opportunity to make it right.
I ordered DOD485,0.40CTW white diamond 10K yellow gold studs. Within 48 hrs of receiving the discovery of the broken backing on my floor and the one earring was now gone. I called JTV and was totally disappointed in the answers I received as a solution, that I could not return it, I could buy another pair, they would take another 20 percent off. I feel that any company should honor their craftsmanship, of their workmanship, if the workmanship is faulty, and in this case it was, otherwise the earring backing should never have broken, I would still have 2 earrings instead of only one..
I purchased a 2 carat diamond cocktail ring on January 14th it is now March 12th and three of the diamonds have falling out and one of the baguette is completely crushed I've had this ring Less Than 3 months, have wanted maybe four times. I called them and they tell me they have to charge me $20 just to look at it and charge an additional fee to fix it. I did not know about the bad reviews on diamonds but I'm not paying them to fix this ring that I just purchased. I did the 5-month FlexPay this is my second payment that they took 3 days early I am going to send it back if they accept it or not it is being sent back to them. I highly recommend don't by any diamonds from JTV
Hello Karen, we appreciate you taking the time to leave your feedback and review. We do not have an inspection fee to examine a piece of jewelery but our minimum cost to repair something is in fact $20, apologies for any confusion. Our goal is to make all of our customers happy so we've taken your feedback and forwarded it on to our management as well as we have sent you a message so we can help you further. If ever need to contact us you're always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook or Twitter.
I just received a Tehya Oyama Turquoise, Kingman Turquoise ring, with Cultured Freshwater Pearl, 18k Gold Over Brass Ring. It's pretty. Upon opening the box, there was a little tag on the ring with a bar code displaying the item # and China. What does this ring have to do with China?! It's suppose to be a Turquoise stone from the Kingman mines, in Arizona?! Which are now closed. Did they have to send the ring to China for the freshwater pearls? My last purchase.
Hello Toni, that China stamp indicates that the final country of assembly of that particular piece was China. The products we sell are manufactured in a variety of places around the world, including the United States, Thailand, India and China to name a few. To bring our customers stunning jewelry at affordable prices, we maintain vendor relationships around the globe, and we hold our vendors to the same strict standards no matter where their factory might be located. If you ever have any questions or concerns please contact us at 800-619-3000 or via email at customercare@jtv.com.
Thanks JTV, My shopping experiences are the best with you! Always satisfied, I love my Handcrafted jewelry and my Gemstones, The parcels are the smartest way to go! Always pleasantly surprised by the sizes of the gems, and the Representatives are always Cheerful and Helpful! Rewarding yourself is Important!
I have read many negative reviews about this company stating they never received a tracking number for their order. I don't understand this. I place an order online on the 13th, and received notification form ups on the 15th that it had been shipped. I have a tracking number, and the whole process has been smooth.
Overview
JTV has a rating of 2.3 stars from 414 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JTV most frequently mention customer service, credit card and poor quality. JTV ranks 9th among Diamond sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sara, we thank you for being such a valued customer and appreciate you reaching out and providing us with your feedback. It is never our intent to upset or offend our customers as you are the lifeblood of our company. We are always happy to find ways to better ourselves to fit the needs of our customers. Your feedback has been sent to the appropriate team so that it can be reviewed and best used to make your shopping experience with JTV better than it was before. If ever need to contact us you're always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook or Twitter.