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Easy to shop. But feel the shipping rate is high
Easy to order. Love the special offers included in your flyer
Special offer in your flyer
I never know when I order something if it will come undamsged or with loose stones. My biggest disappointment was a tanzanite ring in 10k gold. Paid over $800. Took it to 2 different jewelers for appraisal. Both of them said it was a stimulant and if it was real it wouldn't be set in 10k gold. Called customer service to complain. They wanted me to send it back to have their appraisers verify it was real. Of course I would have to pay for the appraisal.
Cherrie D.'s review of JTV earned 8 Very Helpful votes
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Hello Cherrie, we thank you for providing your review. We take pride in providing a transparent business model, and we apologize if what you got did meat your expectations. If you ever get something you are unhappy with, you are welcome to contact us to provide feedback about the item and return the item for a refund within 30-days of the purchase date. We’re always looking for ways to improve the experience that we provide to our customers. We are sorry to hear that you were not pleased with your purchase. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.