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I purchased a 2 carat diamond cocktail ring on January 14th it is now March 12th and three of the diamonds have falling out and one of the baguette is completely crushed I've had this ring Less Than 3 months, have wanted maybe four times. I called them and they tell me they have to charge me $20 just to look at it and charge an additional fee to fix it. I did not know about the bad reviews on diamonds but I'm not paying them to fix this ring that I just purchased. I did the 5-month FlexPay this is my second payment that they took 3 days early I am going to send it back if they accept it or not it is being sent back to them. I highly recommend don't by any diamonds from JTV
Karen R.'s review of JTV earned 5 Very Helpful votes
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Hello Karen, we appreciate you taking the time to leave your feedback and review. We do not have an inspection fee to examine a piece of jewelery but our minimum cost to repair something is in fact $20, apologies for any confusion. Our goal is to make all of our customers happy so we've taken your feedback and forwarded it on to our management as well as we have sent you a message so we can help you further. If ever need to contact us you're always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook or Twitter.