About the Business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I started 03/12/2021 looking online for new tires for my motorcycle and in the search bar I requested motorcycle tire dealers in (Quebec Canada.)
That took me to the jpcycles website upon going through there site to find my tires a chat bar came up and I started making my purchase through chat. (never make that mistake) Once I completed the purchase the final price agreed on was $231.40 Canadian all in total was what I understood, I accepted that price and gave them my mastercard to complete the purchase.
Three days later I received an email from ups in regard to my order demanding I pay an additional $34.00 to get my tires. I declined and tried to reason with JP cycle in regard to the order now costing me $323.00 Canadian not the $234.00 Canadian dollars that I had agreed to, I tried talking to management about this practice of not showing clients that the prices are in USD not Canadian and they tried to say that the price was in USD on there website. That's a lie DON'T TRUST these guys or their agents they are worse than buying cheap products from CHINA and having to fight with your credit card company to get a refund!... I will never buy from them again and don't say you were not warned by an online consumer...
It will cost me and additional $100.00 to return there misleading priced on motorcycle tires... I will never do business with this company again... SPREAD the word they will ROB you if you are not in the USA and returning there products is like going through "HELL" the supervisor was absolutely useless.
D Beckford 3/15/2020 lose my contact info and put USD after your pricing on your products..
The last five orders have been wrong. I've spent more time returning and printing labels than working on my bike.the last wrong part they said i can keep. That's just perfect parts I don't need Laying around I just want the parts that I ordered and they can't do that right lately
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at customerservice@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
I've use JP cycle a few times and overall I like them but this last thing I bought was a 30 tooth transmission Pully they sent me a 34 tooth my complaint is this they try to buy you off the $25 gift card if you were on any kind of timeframe with repairing your bike and was waiting to go on a ride and you had to do a return that's where you going to get screwed I ordered my part February 27 got it March 3 Sent it back to them March 4 and according to the tracking they won't even get my part back to them until March 9 then who knows when I'm gonna get it I'm just glad I have nothing big planned it shouldn't take two weeks to get the part you're looking for that's all
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at customerservice@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
I have been going back and forth with customer service about getting the right parts I need for over 8 months and they just kept sending me the wrong thing and not reading my emails evidently. After several times of them sending the same wrong parts I finally talked to somebody that actually read my emails and resolved it and got me the right parts put on hold for me until I sent the other ones back. Now they are trying to charge me full price and not credit me for the money I spent on the wrong ones they sent me. I am very unhappy with this company. If it's not resolved by this Monday march 1st 2021 I will be reporting the company to the better buisness bureau. I have had enough of this. After everything I've been through with them for the past 8 months I shouldn't have to pay any extra charges in my opinion. I don't recommend this company to anyone
Thank you for the feedback. We apologize for any inconvenience with this order. We are always here to help, and would like to resolve the issue. If you need further assistance to resolve this issue you can utilize our live chat feature, call us at 800-318-4823 or email us at socialmedia@jpcycles.com. And one of our agents will be glad to help you. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration with this order. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe
I ordered a tire for a customer, they sent me an email with the tracking number, but the package never arrived at FedEx station and it was visible on the status information of FedEx. I reached out at the customer service per phone and chat, no one was helpful or want to help. They told me it should be delivered by today at the end of the day... but no status of FedEx... and I said hey there is no status at FedEx... could you help please... no I have to wait 2-3 days and then call again... perfect... really nice customer service... won't help, does not understand that the shipment information is important... so last time that I ever ordered at JP Cycle... Never ever again... Summit Racing is much better and helpful... not so lazy like JP Cycle... I would give 0 stars if I could! And the answers from JP Cycle, please contact us on phone number or chat, does not help.
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
I ordered a helmet yesterday afternoon. I was a little confused about the "estimate" for shipping, because it said free shipping below the helmet. I look at my bank account later on that day to see 84 dollars extra for shipping. I am from Canada and nowhere did it say that it was USD. When I was on the phone with a supervisor she did inform me that under "terms" on the website it says that it is a US company. Nowhere on the checkout does it specify USD. I had called to completely cancel my order, LESS than 24 hours after I placed the order. Although the package has NOT shipped yet, they will not cancel my order for me. Very upset with this company and angry that I have to pay for something that I don't want.
The ONLY way I would give this company a better rating is if they cancel my order and refund my money. TERRIBLE customer service
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
Bought an extension kit for 16" bars and brake lines were incorrect. When I called up there asking to return the 2 steel braided lines and just get one the length I need, they told me what they sent was the correct part and I could not return it, unless I returned the whole kit. Then told me the lines would have to all be ordered separately, and I would have to build them. The guy on the phone told me what I needed isn't available anywhere so I was SOL on a $400 line and cable kit.
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
I ordered a le pera seat for my bike said it was for my bike WRONG, I called bc it wasn't my fault regardless im getting stuck with the shipping fees twice what a $#*!ing joke, im done with these guys what a complete rip off DONT USE THEM TRUST ME ill never order anything from them
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
Ordered intake over the phone, clearly went over my order and then shipped the wrong part. Was on the phone with them 3 times for about 2 hours and then they realized they had the wrong part on line in their own catalog! Parts guys apologized and sent a stupid wine voucher which I still had to purchase a case of wine... instead of giving me a percentage off. Waste of my time.
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
Placed order 11 days ago. First shipment "lost" by FedEx. Called customer service after 5 days. Was told they'll look into it and reship by different carrier but there will be a 3 day wait because of investigation. Order was again marked shipped and website said will be updated within 24 hours. Now. 36 hours later, no update, no tracking number. Will contact customer service yet again tomorrow, then the bank to start disputing transaction.
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
I have order many things from these guy's and have always gotten good service and fast shipping. They have now changed to a 3rd rate shipping company that doesn't even offer tracking. I order 2 98 cent items from them and they charged me almost 10 bucks to ship them and never got them. Now i'm having to pull teeth to get my money back. Sad because they were good. Sometimes saving a buck isn't worth the costumers you loose
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
Placed another order why idk, but I think it was be cause if ease.
I'm be straight, very poor packaging,,
Products not the same as description.
Products also may differ like I ordered a tube with 90 deg bend in nozzle, did I get it nooooo, just a general tube, did I get the spoons I ordered? Nope got a generic version, wrong size and wayyyyy different from photo, spark plugs out of box shipping with tire irons,,, ruined,,, so smart!
Had a live chat they discontinued it as soon as they were supposed to be held accountable.
They suck, period...
Last time I deal with them
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
Reacenly purchase a Arlan Ness air cleaner system for my Harley sportster very happy with the service and the product thank you J&P cycle
If you go straight to the garage and pick your moto for fitment, there are no fitment warnings and you can click add to cart. Its on the checkout page after being added to the cart. By then, most customers are not looking for that. I have a different fender and the product didn't fit even though the website says it does. The fitment notes need to be bigger or be forced to be read at checkout. This would have been a 4 star rating cuz the website says it would fit and didn't but was able to return. The second customer service person I spoke to was more empathetic for my situation. The first one stated to drill through my fender. Really? That's your response/solution? For that ridiculous response, 4 star goes to 3. Pic added to show no fitment note but says it will fit my bike.
Thank you for the great review. We appreciate you taking the time to let us know how we are doing. We strive to be the best in our industry. Our goal is to offer great customer service and be able to get you what you need. Thank you for choosing J & P Cycles and helping us "keep the world on two wheels". As always, ride safe."
This place was excellent to deal with and made it easy to purchase new parts for my bike. Prices were excellent and shipping time was unbelievable! It took less than 24 hours to receive my items with standard shipping and had it out the door that day.
I have been ordering parts from J&P Cycles for several years and have never been disappointed. Great service and awesome selections. I own a 1997 Sportster that I transformed in to a the Sporty of my dreams thanks to J&P Cycles. I will keep improving my bike with your parts and advice. Thanks for everything.
Thank you for the great review. We appreciate you taking the time to let us know how we are doing. We strive to be the best in our industry. Our goal is to offer great customer service and be able to get you what you need. Thank you for choosing J & P Cycles and helping us "keep the world on two wheels". As always, ride safe."
Website said part in stock, ships in 1 day when it didn't arrive after 7 days I called and was told it could take up to 5 days to ship, I told them to cancel and they said its in process and can't be stopped. Total B. S. I'll dispute it with the credit card company and buy else where! Total Scam!
While this company claims to have the best return policy in the industry, but it isn't true. I called to see which saddle bag brackets I needed for my Suzuki s40 Boulevard 2019 motorcycle, the person on the phone assured me it's the right part at $54, and to save the company time I ordered online. Big mistake. If you order online they can't track your information, who you spoke with, and refused to cover the cost of return shipping. Even the tech I spoke with trying to get my part on my bike, until he said, on man there's no way it will ever fit, so sorry, I'll notate it on your record... he didn't. Now I'm stuck with the cost of return shipping for something I was told would fit-and there's no way it will with the construction of the saddle bag support part and my motorcycle. Don't buy from these guys, seriously.
I've done several orders with J & P but with this latest order of quick Bob 3.6 fuel tank for my ' 92 Sportster bobber project, ordered Sunday and arrived Tuesday a.m.! T. Kirk
We appreciate you for taking the time to fill out a review and share your feedback on your experience. J&P Cycles is committed to bringing our riders the best customer service and the highest quality products. Thank you for choosing J&P Cycles and have a great day on two wheels!
A week after purchasing a helmet the head of the screw that holds the visor on broke. This is a plastic screw and was a manufacturer defect and after speaking to 2 J&P people then a manager that would not speak with me they would not exchange it telling me to contact the manufacturer who instructed me I can kindly return it to where I purchased it from. UGH! It should not be this hard.
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for your issue all of our prices are USD and states on our site. All international orders are required by the customers country to pay taxes and duties on imported goods. We cannot control the charges for this. All of this is stated on our site. We apologize for your frustration.