J&P Cycles Questions & Answers

Here’s what consumers have asked with answers from J&P Cycles staff and previous consumers.

11 questions answered

0% answered in 1 day

Question:

Can you tell me the status of my order? order number: w2206330 if you do not have it in stock, or expect it to be more than a week longer to ship (6/14/16), please cancel my order and credit my account. thank you Can you tell me the status of my order? order number: w2206330 if you do not have it in stock, or expect it to be more than a week longer to ship (6/14/16), please cancel my order and credit my account. thank you

Answer:

Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself

By Haz Z. over a year old

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Question:

How long after returning a part that didn't fit will your credit card be credited the amount of purchase How long after returning a part that didn't fit will your credit card be credited the amount of purchase

Answer:

DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.

By gary b. over a year old

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Question:

Ordered a jox helmet yesterday evening, have not received a confirmation on if it is going to be shipped. Ordered a jox helmet yesterday evening, have not received a confirmation on if it is going to be shipped.

Answer:

They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.

By jay g. over a year old

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Question:

I am looking at my computer and have not yet sent my purchase through because of all these bad reviews so if i go through with this will i hatar$#!e? I am looking at my computer and have not yet sent my purchase through because of all these bad reviews so if i go through with this will i hatar$#!e?

Answer:

We are having trouble understanding your question. How may we help you?

By J P., Customer Service Specialist over a year old

Question:

Is there a site that you can hear how the rush mufflers sound

Answer:

Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.

By J P., Customer Service Specialist over a year old

Question:

Customer service was suppose to get back to me within 24 hr been 2 day and no response Customer service was suppose to get back to me within 24 hr been 2 day and no response

Answer:

Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.

By J P., Customer Service Specialist over a year old

Question:

Has anyone bought a product from j&p cycles that claimed it fits your motorcycle? and then several months later when you go back to there site it no longer fits your motorcycle? i am having issues with a conley fairing i bought that said fits your bike and had it painted and now it doesn't fit... anyone had this type of issue before...parts claiming to fit when they do not

Answer:

Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.

By J P., Customer Service Specialist over a year old

Question:

Is the following in stock : cobra black 11 mini square sissy bar with pad is the pad covered in leather ? thanks Is the following in stock : cobra black 11 mini square sissy bar with pad is the pad covered in leather ? thanks

Answer:

Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.

By J P., Customer Service Specialist over a year old

Question:

What is the return address for a return i'm sending ups What is the return address for a return i'm sending ups

Answer:

Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor

By J P., Customer Service Specialist over a year old

Question:

I'm sitting here reading these stories of people dealing with bad service like i'm experiencing now with my order. never in ten years purchasing from j&p have i had trouble like i'm having now. tell me it's not true. is this the end of j&p cycles?

Answer:

Nathan, I apologize for any issues you've encountered. Would you send me your order number so I can look into it with the help of our senior customer service team? We are experiencing higher order volume in addition to opening a brand new distribution center. We've been working since March to resolve the issues and we are making significant improvements. Thank you for your understanding, Neil Parker Brand Marketing Manager

By J P., Customer Service Specialist over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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