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Joyfolie Reviews Summary
Joyfolie has a rating of 3.1 stars from 180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, high quality and free gift. Joyfolie ranks 30th among Shoes sites.
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I ordered clothes for my daughter from JoyFolie for the first time and it will be my last. While the styles are absolutely adorable the quality is lacking even for the sale price. I ordered 2 sets of PJs which were see through when held up to the light with 2 layers of material. (Not appropriate for a 12 year old.)
The robe is super cute but for the price I expected it to be velvety soft which it is not, it's not rough per se it's not soft either, It's meh.
I will not be returning these items because I do not want a store credit (bought everything on sale) and don't want to have to pay shipping cost for return. I failed to read the return policy.
I will still give these items to my daughter for a Christmas gift and she will love them... I just feel they are way overpriced for the quality. I don't mind paying for a good quality item just not a premium for sub par materials.
NO NO NO!
They are cheats!
Says enter 40% off code at check out but never gives you a chance to enter code until AFTER the transaction then only an e-mail for customer service who will only give store credit and no refund for their cheating ways. UGGGGGHHHH! NO NO NO!
Hello Terry,
It sounds like you may have missed the discount code application box prior to checkout. On our mobile app, you will need to click the drop-down that says "Show order summary." In this step, you will get the opportunity to add a discount code or gift card code and review your order total prior to the next step of checking out. Any express checkout will assume your order is ready for expedited closeout and you would not have the option to review the order, apply promos, or change your shipping. On our current platform, we are unable to adjust any orders once they have processed nor add any discounts. It looks like one of our fashion consultants attempted to accommodate you by offering store credit for this difference to make this discounted amount available on your next purchase. I apologize if this was not satisfactory. We will take your feedback into consideration as we are always looking for extended service options to offer our customers in the future.
I will never order from Joyfolie EVER AGAIN! I ordered three dresses. Although they did look nice, two out of three dresses fit very weird in the bust area... The third one it's very pretty but it was damaged (Even though it was damaged I was going to take it somewhere to be fixed) Got in touch with someone from Joyfolie as to how to go about sending two out of the three dresses back... Let me tell you... They make it almost impossible! (I think they make it impossible so the people just keep their product and not send it back!) Each item has to be placed in each individual plastic package in which they came in, and they have to be placed in the plastic bag in which Joyfolie sent them to you in (hopefully When you opened your merchandise you didn't rip the plastic bag that they mailed your merchandise in) (even though those plastic bags are not really made to be used again) OK. If all that is not a problem (luckily I saved everything that my things were Sent in) Well... If any of your merchandise was on sale they will only give you credit and you have to pay for your own shipping back! Needless to say it's not even worth it to send it back, and I don't want any of their credit because I won't be purchasing anything from them EVER AGAIN!
Hello Grace,
Thank you for your feedback on our returns processing. We look forward to offering amended services in the future; however, currently we just kindly request that all items are sent back the way they were received. If there are any product or return concerns we offer a live chat option, as well as, email support if our customers require further assistance. Please feel free to contact us so we can take a look at how we can accommodate you. Our fashion consultants are always happy to help.
I have ordered from Joyfolie several times and have never had a sizing issue until recently. Ordered according to what sizing chart said, size 8, and when I recoeved them they were too small in the waist and chest area but length was perfect. Emailed and was informed I had to pay shipping both ways to exchange for larger size. When I received larger size 10 fit the same as 8 only length was a little too long. 4 dresses! Emailed again and was told customer is responsible for ordering by size chart. Which I did So why does an 8 and 10 fit the same in these high low dresses? Also I have had several issues with shoes, bows and blinds falling off 1st time worn etc... Joyfolie is definitely compromising their quality
Hello Cherisa, I'm sorry to hear sizing has been an issue with your recent order. Our Fashion Consultants are more than happy to assist with sizing guidance so that our customers get the best fit. We are available via live chat during business hours or by email at info@joyfolie.com. A sizing chart is provided on our website, but we understand that not all styles fit everyone the same so we are always willing to give any specific measurements you may need. If any item does fall outside of our sizing chart we will definitely take care of the shipping costs. It does look like a Fashion Consultant has been in contact with you. If you need additional support please let us know.
Ordered a dress for my daughter and it was absolutely perfect! Soft and fit her just right. The color was gorgeous and it fit perfectly with the desert! Completely in love with this dress
Hi Jamie, We are so glad our Braelyn Dress worked perfectly for your desert backdrop. This is an adorable picture! Thank you for being a part of our Joyfolie Family <3
The clothes/shoes for girls and women are breathtaking but have you read their mission statement? They donate to women in need and a portion of every purchase goes to scholarships for girls. Their customer service is outstanding. I love Joyfolie!
Hi Tia, We are so delighted that you have found some lovely pieces here with us at Joyfolie. It's an absolute blessing that we are able to give back in ways that share our successes with our communities. Our recent charitable contributions have been administering masks to hospitals and donating a percentage of our customer order purchases to benefit some neighborhoods in need. We are so glad we are able to provide beautiful items and offer support in these ways. Thank you for your kind review <3
I was excited to discover the Joyfolie site earlier this summer. Everything came so fast and we jumped on the sale items. One of our favorites was this orange dress that my youngest daughter wore to a wedding in July and my oldest daughter took pictures of her in it during a recent vacation in Wyoming. Thanks Joyfolie for your great products and fast service!
Hi Christie, We are so glad you found some favorites here at Joyfolie! These photos are spectacular... based in Colorado we absolutely love the mountain photoshoots, they're so close to home for us. We look forward to designing more lovely pieces for everyone <3
You mail to ship it back PLUS you pay to exchange it. NO NO NO NO.
They have no system to return or exchange. You have to HAND write a note, they don't guarantee you can get the correct size back. They don't even back a return label. You have to do everything yourself.
DO NOT MAKE MY MISTAKE. Their customer services SUCKS.
Dresses are overpriced unless on sale. They site small boutique business, what BS.
We bought three, only one fit (in photo)
Hello Julia, I can definitely understand your frustration as many consumers are use to larger e-commerce businesses and their practices. We currently do not have a return/exchange portal available, so we do ask our customers to return their items and to kindly let us know what items they are exchanging. It does look like one of our Fashion Consultants was able to further assist you with this process. We really appreciate your feedback as we work towards developing these procedures and offering additional services for our customers.
My husband ordered a ton of cute dresses for me for my birthday - all of which were size M and extremely large. I ended up having to return it because y'all have this bogus non return policy. He was asked to even have the bag it came in. Who keeps the bag after you open it? Anyways, I returned it for store credit and went to choose some other things. EVERYTHING I wanted was out of stock. I decided on a few shirts and a dress in a size S considering the M was way too large. Got my order and lo and behold, the S is ridiculously small. I am so disappointed with this company. Everything looks super cute online, but this stuff is cheap fabrics made in China. At first, I was so excited to tell everyone about Joyfolie because the clothes were so cute and now I just hate everything I've purchased from you guys. Nothing fits, fabric is thin and cheap and not as described online, and customer service is lacking. Worst experience I've had shopping online for clothes.
Hello Michelle, I am so sorry to hear that your experience with Joyfolie has left you feeling disappointed. I would love to assist in finding you some items in our collections that you would enjoy. We definitely want this sweet gesture from your husband to be delightful on our part. We are still a growing business so currently, we do not offer free returns; however, if ever there are sizing discrepancies we would prefer to review these products and offer support to our customers. Let's see how we can turn this around for you!
Superb customer service! I ordered a dress it arrived 5 days later, or was to big so I emailed them, got an immediate response with direction on how to exchange for a smaller size. My new order was processed and shipped promptly the whole time this company always remained in contact with me. I will definitely be shopping with this company again. And the quality of the dress was far better than I expected. Thank you Joyfolie for being so pleasant..
Hi Daniele, Thank you so much for the kind words! We are so glad you had a delightful experience with our team. We look forward to taking care of you in the future <3
I made my first purchase from this company using a discount code to join their site. Because I used a discount code they consider it a "sale" purchase and will only issue me a store credit. Additionally, they do not pay for return shipment. What a joke! I feel like I got screwed. The dress itself is made of very cheap material (made in China) and was definitely overpriced. Based on this one purchase I would NEVER shop here again.
Hello Tricia, We definitely appreciate you as a first time customer. I absolutely understand your frustration with having to return an item that did not work for you. Currently return costs are the responsibility of our customers and all of our policies are available on our website. We do not have an option to "join" Joyfolie in order to shop our site. We do, however, offer promotional codes for those customers who like to participate in additional discounts on their items. Once an item is discounted we do offer store credit or size exchange for those products. I have contacted you via email to see how I can clarify and assist you further.
The best dresses ever! I love them sooo much! If you are looking at this reveiw then you will be soo happy just like me when you open it! I amost don't want to tell anybody because im afraid that they will take all of the dresses!
I bought a cute pair of slippers as a birthday gift for someone and they love them! Everything went pretty smooth for the most part, however paid additional for expedited shipping and their partner UPS dropped the ball. Turns out, UPS won't talk to you unless you ship direct with them so I needed Joyfolie to make it right. They ended up coming through and fully refunding me for shipping even though it was against their policy. I really appreciated them taking the time to work with me and making it right.
Hi Summer, We are so glad the slippers were a hit! We absolutely apologize for the shipping delay by UPS. It is unfortunate but during this time, some unforeseen transportation limitations are postponing some of the expedited shipments. I'm so happy we were able to assist, please accept our sincerest apologies for this delivery inconvenience you experienced and thank you for allowing us to make this right for you.
My dress came as a size Medium when I ordered it a L. I quickly send at least 3 emails asking to exchange to a size up extra large. After 3 days I still have not heard from them, I went on their website and join the chat with their representative. I told her about my dress and ask for an exchange not refund. She then told me that I can not exchange because it is a final sale. This dress has a irregular size and I am stuck with it. Then she told me to measure the dress and send it to information. I have never heard of anything this ridiculous. They don't have a phone number to call. This is a total scam, stealing from customer. Same on you Joyfolie, you have the integrity and trust from customer. I am out, since there are more places to shop with less headache.
Hi Natalie, I am so sorry this has been your recent experience with Joyfolie. I do apologize all weekend inquiries are answered as quickly as possible during business hours. I believe it was not completely understood that there may have been a sizing discrepancy with your dress. We currently are a small business so we are unable to maintain a call center; however, I can absolutely admit that sometimes customer concerns can get lost in translation with written communication and we do our best to understand the issue. It sounds like this was the case. As I understand it, currently one of our fashion consultants has been able to further assist you with a replacement. We definitely appreciate your patience as we continue to take care of you.
I ordered the zephyr jacket. I used the sizing guide and ordered a medium, it came and didn't fit. No biggie, I'll exchange for the size up. They have zero customer service, I had to put a letter in the package stating what I needed and spent $8 more shipping it back. I get an email that they've received it and are sending another but... I have to pay 7.99 more to get it. Ok I'm like sure. I get a large and it still doesn't fit only the arms were longer and now they don't have an xl and I'm not spending anymore in shipping, because I'll have spent damn near the cost of the jacket in shipping. Btw I'm 5'7" and weigh 160... a large in most brands is roomy on me. I would never shop with them again.
Hello Roxanne, I am so sorry to hear the Zephyr Jacket style did not provide a good fit. We are always happy to take a look at the measurements to see how we can better assist you with this design. Currently shipping costs are the responsibility of our customers; however, If ever an item falls out of our size chart we will always take care of all arrangements to get you the perfect item. If we are not made aware of a sizing discrepancies, we don't know that a customer needs support unless they reach out. We regularly offer accommodations for customers in need of service and this would be no exception. We have reached out to see how we can further take care of you.
I am a new customer to Joyfolie. I have been watching their ads for about a year and was so excited to purchase some of their beautiful items. But when I received my package and tried on the dresses, some were too long so I thought no big deal I can just return them since it's within the 30 days. NOPE. I contacted them and received an email back telling me that since I purchased them on a sale day with a code I was NOT ELIGIBLE for any return! All they had to say was "I'm sorry if this is disappointing" and "our policies are listed on the website". Seriously?! I will never order from this site again. I am infuriated. It's not even like I am trying to rip them off but rather receive an item that fits properly that I am satisfied with. Now I am stuck with dresses that I can't wear and paid 200 dollars for.
Hello Rebekkah,
It looks like a Final Sale item was the cause of dissatisfaction with your recent purchase. As with general retailers, Final Sale merchandise is not eligible for returns; however, all other items sent back in original condition within 30-days are always accepted. I understand Final Sale apparel can be frustrating as fit can be different for everyone. Our fashion consultants are available during business hours to assist with sizing if further assistance is ever needed on any products. If you feel like your garment falls outside of our sizing chart we would definitely want to take a further look to review the item you have received.
We have been long time customers of Joyfolie, the clothing is magical for my daughter! I started getting some things for myself & have loved them all too! Just recently we had a sizing and also an out of stock issue with things we ordered, they reached out to me (even had to email again to check in since I forgot to respond, lol) and went above to work out a wonderful solution!
I purchased several dresses from Joyfolie and they were all very poor quality. Two of them had tears and nicks in the fabric and the other ones were very poor quality fabric and very thin. They were see through. They have horrible customer service and I am very unhappy with the company all together. They have been contacted and still have no resolution.
Hello Charity,
I apologize that your recent purchases were not as expected. It looks like our fashion consultants have already assisted you with your returns and provided a resolution. We will definitely pass along your material concerns to our team; however, the pieces in question have been some of the top-rated girl's dresses, like our beloved Catrin. We absolutely understand that not all designs work for all individuals; therefore, we accommodate a style change with a store credit if your purchases were discounted. Our consultants are happy to accommodate any fit or sizing questions if needed. Please do not hesitate to contact us.
They sent my items through "Sure Post" Which I wasn't aware of. Which means UPS takes it to the local post office. Our mail man is an ididot and instead of walking it in the building, he sent it back. So now my items won't be here for when I need them. I thought okay, no problem I'll call Joyfolie. THEY HAVE NO PHONE NUMBER! The one listed on BBB is not in service. So I sent them an email. They are extremely slow at responding, I haven't heard back. I really need my money refunded so I can find something else for their photo shoot. And yes I've complained with the post office. I'm very disappointed that I can not call and talk to a real person about my problem.
Hello Brooke,
I am so sorry to hear that you experienced an issue with your local USPS delivery carrier. It is definitely frustrating to hear that you did not receive your items as scheduled. It looks like one of our Fashion Consultants were able to assist you already with this situation. I do apologize that we do not have a customer care line; however, we do have other channels available for service and our small team does attempt to work quickly to assist all of our valued customers. Please keep in mind, we have a live chat option Monday through Friday during business hours to allow for immediate inquiries.
Their website is too slow and it keeps crashing. I was finally able to order and now I hope I don't have to return anything because I read this reviews a bit too late. If I had read the reviews I would have not ordered from a company who doesn't gives a refund when purchasing items at a discount price.
Hello Cynthia,
I'm so glad you were able to place your first Joyfolie order. Thank you for letting us know that you have recently had some issues browsing our website. Occasionally our platform provider can have service issues and I apologize for the inconvenience. I will definitely pass along your experience with the site speed so we can take a look at possible areas that may be creating the lag time in merchandise searches. Our Fashion Consultants are always happy to assist any customer concerns through info@joyfolie.com, please feel free to follow up with us on your order.
From the business
A nonpareil approach to footwear for the fashion-forward gal. www.joyfolie.com
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Hello L. G., Thank you so much for your feedback. We definitely understand that all customers have different expectations of our products and material choices. Our design team does their best to anticipate on trend demands for particular pieces; however, It sounds like you weren't happy with the style of your items. Anytime a customer feels dissatisfied we are always willing to take a look at their concerns, so you should never feel obligated to settle. The store credit is there so you can pick out apparel you are completely happy with. We have new collections coming out for the Holiday Season and we would be happy to offer support so that you can find something your daughter will love. Please feel free to email us at info@joyfolie.com or live chat us during business hours so we can take care of you.