JoyfolieReviews 180

I have recently discovered Joyfolie site as I was looking for a dress for my upcoming trip. I ordered a dress, but when it has arrived and ended up being too tight in the arms area, so I wanted to return it for a refund. When I contacted customer service they told me that I can only get store credit, because I have use the coupon for my order and it considered final sale. I was not happy about it, but did as I was asked. Once I got back from my trip and received my store credit minus return shipping I placed a new order with some other items since I didn't need the dresses any longer and it took me time to find something instead of the dress I thought I could use, only to find out the these items are huge in size and horrible quality. I contacted customer service again in hope that I can return these items for a refund, because there is absolutely nothing I like on there website at the moment to exchange my items too. And they responded with the same general message that it is there only return policy and they only can do store credit for me. Horrible. So basically there is no customer service whatsoever, just general message about info I already know. No resolving of a problem in reality. Now I am stuck with another return and store credit minus return shipping fee. I wish I would have read reviews before my purchase as I would have never done this mistake.

The hook: They intentionally inflate original prices and offer site wide sales to negate their obligation to issue refunds for items purchased. It is all about profit and moving inventory instead of customer satisfaction. Repeat or satisfied customers is not their business objective, only volume derived from unknowing first time purchasers. No risk on their part, all on the consumer. Each time I asked about this deceptive marketing strategy, they blatantly avoided a response by referring to their return policy they pointed out is located on their website 24/7 for all to see if looked for. (I see they responded similarly in reviews here when others called them out on this. They truly think their flowery BS responses come off as genuine and sincere! HA!) As you can see by the many reviews, most customers simply give up and accept the financial loss, as it is not worth the additional hassle and further expense. They proudly operate with no integrity, as there is always another first time "buyers fool" (such as myself) who fails to search for honest reviews prior to purchase, l truly hope this review saves many their hard earned dollars and extreme disappointment. There are too many ethical companies to purchase from that earn and deserve the business.

In my case, I had a large order which included 4 items all in the same size. Not ONE fit me, either they were too small or too large. The sizing can not be trusted. When I emailed the company, they replied …As a "courtesy" they reviewed my order. What? Isn't that your job? As another "courtesy" they sent me a return label, (which they pointed out they never do-gave a courtesy star for that)) so I may return the items (for them to sell and profit from again. Pretty good gig, wouldn't you say?) I am stuck with a large store credit I will probably never use because of the vicious cycle of additional shipping expense and zero confidence anything will fit. They believe offering a sales consultant to help me with "my sizing" to find something I could settle with to use up my credit is generous! I find it insulting! If they really were interested in operating as an ethical company, they would have amended and adopted business practices to reflect this, given the incredible number of negative experiences reported regarding their return and refund policies.

This was my first order from Joyfolie, and I will never order from them again. I ordered multiple earrings on sale (meaning non-returnable), and almost all of them arrived broken and completely useless. Money down the drain.

Ordered a dress for my daughter for family vacation pictures at the beach. The order arrived quickly and the dress was lovely. It was snug in the waist so was not going to work. I checked out the return policy and was shocked at all of the hoops I would have to jump through plus the fact that because I used a discount code I would only be able to get a size exchange or store credit. Well the size of the dress was already the largest size for girls. I reached out through the website's chat and was reminded of their policies. I explained how that wasn't helpful since my daughter wouldn't be able to fit into other products and was told to try a woman's size! That is not a helpful solution. They stuck to their not up with the times refund policy and now I am stuck with this pricey purchase. Not worth jumping through hoops and hassles to get store credit that I can't use. I am shocked that an online retailer does not have a better policy for returns. It does not appear that they value customer satisfaction as I am clearly dissatisfied.

I bought this dress for a photo shoot for my daughter. We have bought many Joyfolie dresses but this is my favorite. Love the color and detail. Stunning.

I paid for 2 day shipping. My item was delivered 5 days later. CS says processing time is not included in shipping times and can be up to 5 days. No one pays for two day shipping thinking they'll get it 7 days later.

This dress is exactly as pictured on the website. The quality is spot on. I cant wait for my 10 year old daughter to wear this.

According to their chart I'm M. I'm 5.5', 130 lb. ordered dress M size and it's big. The quality of the fabric is very cheap. I will be returning. I wish I read all these reviews before purchasing. They moderate all negative reviews on their website. Now I will get only credit and have to purchase something again.

I was hesitant to shop at Joyfolie because there are TONS of bad reviews out there, but most of them pertain to their understandably unpopular return policy so I decided to order one outfit on sale instead of placing a large order to begin with, knowing that I would end up with store credit if it didn't work out. The package arrived four days after ordering, which was great, and the outfit (a matching burgundy skirt and top) in terms of quality AND fit definitely exceeded expectations. I got an XL (I'm 5'10) and the items fit like a dream (and the maxi skirt is long enough for me which is a BIG DEAL) and seem to match the measurements listed on the website. I've ordered a lot of clothes online lately and sizing is always sketchy and fit is almost always subjective so I've had to return a lot of items. It's very nice to find a website that fits my figure without me having to spend a bunch of time altering items to make them fit. I'm very happy with my purchase and would definitely order from them again.

I have been shopping with joyfolie for going on two years now and when I first started shopping with them, the quality was FANTASTIC, the styles were cute, and the sales made the clothing affordable. In the past year I have noticed a decline the quality of the items. I have received multiple deflective items, which the fashion consultants have always been super helpful with. However, it is SO frustrating to have this continue to happen. I am constantly told that this never happens... but it has happened to me a significant amount. I will admit I order A LOT from them. Maybe it is due to the amount of items that I purchase? The thing that also is a bummer is they give you store credit. You can never just get a refund for anything. I understand the reasoning behind that... but at what point is their accountability for what is going on? It also takes 7-10 days to receive your credit. Which seems EXCESSIVE. I recently was offered a credit, but could not use it on a $500+ order. I received the credit literally the next day. Will the adjust the balance on my order? Absolutely not. I know the staff is small and they want to give off the boutique vibe, which i LOVE. I love that it is a group of women, which was the major appeal to me, however, I don't feel like the customers carry any value with the company. I hope as they continue on (which i absolutely hope they do) that some of these policies change and exceptions are made when they need to be. The styles are very cute and the idea behind the company is great. Just some kinks that still need to be worked out, along with better quality control of items.

Beware... if you buy anything with any discount code you will only receive store credit. If it was clearances I get it but not items on sale.

I am new to the joyfolie family and have only purchased 2 items so far. I had to send an item back due to a sizing issue. The items themselves are fantastic quality and so unique. Upon trying to return the item, I came across a few issues (my end of things) and they were happy to respond and help me figure out the best way to accommodate me. When I shop online this is the kind of service I look for... especially when I am trying out a new shop! I will definitely be giving my business to them in the future!

At a friends recommendation, placed an order 1/2/2021. As a first time customer, struggled to decide on a few items between all of the adorable stuff to test the quality and fit. Narrowed it down to three dresses my daughter.

Eleven days later, get an email saying "we're sorry, but we oversold everything and can't find ANYTHING comparable in size 7 across our entire shop". We'll refund you're money in 7 - 10 days. As a gift, here is a coupon for $20 off $50 that you have to use within 90 days.

As a first time customer, I find that embarrassing and insulting. If you couldn't find ANYTHING comparable in the size I ordered, why in the world would that be a "gift". Oh, and that "gift" can't be used on anything that is on sale or discounted.

The every day sales/coupons end up being a better deal than this "gift".

After reading the reviews here, I'd say I may have lucked out on getting a (full) refund rather than store credit.

I ordered earrings & two belts one with rhinestones. The rhinestone one was missing one large rhinestone on arrival. I sent an email to the company and they quickly sent out a replacement. Madeline Anne gave great customer service and this is the kind of interaction that makes me happy to recommend this site to others.

I received the loveliest email regarding a dress being out of stock. They gave me a couple of options based on the choice I had made. I purchased one of them and not only did they give me free expedited service but also applied a new discount that had happened since my new order. Love these people. Unfortunately the Dress that came was much too small in the upper arms, so it has to go back. Hope my new order to replace with another dress comes before Christmas.

I recently bought a dress that was over $100.00 for my daughter and they sent me a size 14 instead of a size 10 that is clearly stated on my receipt. They asked me to send pictures of the packaging, the dress and the tag? Why? You wronged me? But I sent the pictures anyways and now I can't get a response from anyone. It's been a week and nobody will respond to my emails as it's the only way to communicate with them. Very disappointed and will never shop here again. They lost a loyal customer!