I purchased a dress 2 months ago, did not fit, sent back within 2 days eels and Joyfolie refuses to refund my money. Over $100.00. I really think twice before ordering, I wish l would of ck d into company before doing business with
I had seen Joyfolie on Facebook quite a bit before I made my first order. I only wish I would have ordered sooner! Their pieces are unique. They can't really be compared to anything else, which I love. Their VIP gifts are amazing & so sweet. I just got my first order in & my sunglasses were scratched. I emailed & Melissa in CS was happy to take care of me right away. Her customer service was exceptional. I am happy to support a small business that truly cares about their customers & the quality & look forward to sharing Joyfolie with my family & friends. As a mom of 3 girls, I can say that we'll be back for many more purchases.
I have ordered a few times from them, and every time I have had nothing but amazing experiences. I receive my packages really fast and when one was too big i was able to exchange it for a smaller size with no problem AT ALL. Aja was my customer service representative for the exchange and she was quick to email me back and was super nice and professional during the whole process. I read some of the reviews were people have problems returning/exchanging, and I'm confused by them, they have a whole section on their website about exchanges and returns and they make it very clear that if you buy clearance, promotions, etc you will get store credit or an exchange. But anyways, in my own personal experience, I would 100% recommended them to anyone looking for adorable clothes for themselves or their girls!
Please stay far away from this company. They send you crappy products that they don't stand by, and have an unclear/sneaky return policy. Customer service is a nightmare too. There are plenty of other online boutiques with normal return policies and great customer service, support them instead.
Hi Halle, Our refund policy does openly state that "refunds are only available on full-priced merchandise that is not discounted..." We did provide support for your return, but it sounds like perhaps we did not address all of your concerns. Our team would be more than happy to continue our support.
Joyfolie has recently employed parrots in their customer service department. I had the unfortunate experience of my credit card being billed thrice by them, yet their website threw up an address mismatch error. Instead of helping me place an error the "parrot" kept going on an on about it being an address mismatch. The address was accurate but their credit card acceptance service was badly configured. Each mail I sent asking for a solution, I kept getting the same annoying response. Needless to state I will send my legal team after them if I have been billed in triplicate for something their useless website cannot process! What a waste of time. I would caution customers to be extremely careful whilst dealing with them. Further, they don't look after or respect your information and complaints are being dealt with by a half-wits!
I recently bought a dress that was over $100.00 for my daughter and they sent me a size 14 instead of a size 10 that is clearly stated on my receipt. They asked me to send pictures of the packaging, the dress and the tag? Why? You wronged me? But I sent the pictures anyways and now I can't get a response from anyone. It's been a week and nobody will respond to my emails as it's the only way to communicate with them. Very disappointed and will never shop here again. They lost a loyal customer!
Hello Dorinda, I am so sorry our warehouse sent the wrong size dress. Unfortunately this can happen on occasion. We do request pictures so we can identify the exact issue in order to provide a resolution specific to your situation. I see that our Fashion Consultants have been assisting with this process; however, it seems like you may have missed some of our communication. I am going to send a private message here as well to see how I can continue to provide service. We definitely want to take care of you!
Buyer Beware Items fall apart. Non existent customer service repeated attempts at contact with no response. Over priced crap that hold up about as well a childrens play costumes. Never buy a thing from this company. Fell apart first time wearing. No customer service
I received the loveliest email regarding a dress being out of stock. They gave me a couple of options based on the choice I had made. I purchased one of them and not only did they give me free expedited service but also applied a new discount that had happened since my new order. Love these people. Unfortunately the Dress that came was much too small in the upper arms, so it has to go back. Hope my new order to replace with another dress comes before Christmas.
Hello Kathryn, Thank you so much for the kind words. We know that most of our Joyfolie customers use our products for special occasions and photoshoots. We absolutely hate delivering this disappointing news, so we attempt to assist in the best way we possibly can. I am so glad you were able to purchase another item that would work for you. One of our Fashion Consultants is reaching out to take a look at your sizing concerns!
Superb customer service! I ordered a dress it arrived 5 days later, or was to big so I emailed them, got an immediate response with direction on how to exchange for a smaller size. My new order was processed and shipped promptly the whole time this company always remained in contact with me. I will definitely be shopping with this company again. And the quality of the dress was far better than I expected. Thank you Joyfolie for being so pleasant..
Hi Daniele, Thank you so much for the kind words! We are so glad you had a delightful experience with our team. We look forward to taking care of you in the future <3
Like another reviewer, I purchased with a promo code without knowing that ANY discounted item is not returnable for a refund, only store credit. I have never seen this before and consider it to be basically a scam in a world where people mostly shop online and returns for refund unless an item says "final sale" are standard. I will not be shopping at this store in the future and will make sure my friends and family are aware of their absurd policy.
Hello Chloe, There are many design boutiques similar to Joyfolie that only allow store credit for returns. We wanted to give our customers the opportunity to try new and full-priced items and receive a refund. If a promotional code is offered, we like to give our customers an option to receive a discount. We appreciate your feedback and look forward to providing additional services in the future.
Website states easy returns; however, you have to dig deeper to realize if you use a promo code you can only return for store credit. They plaster promo codes all over the place. I ordered several dresses in multiple sizes. Now I have a store credit for over $500 and I didn't even like any of the dresses. I am an avid online shopper and I have never come across such a ridiculous return policy.
Hi Karol, We really apologize that you have felt like we are not providing proper communication about our business practices to you as a Joyfolie customer. We do make our policies available on our website and throughout the entire checkout process. Joyfolie loves to extend savings to our customers, however, we then consider these items discounted.
I made my first purchase from this company using a discount code to join their site. Because I used a discount code they consider it a "sale" purchase and will only issue me a store credit. Additionally, they do not pay for return shipment. What a joke! I feel like I got screwed. The dress itself is made of very cheap material (made in China) and was definitely overpriced. Based on this one purchase I would NEVER shop here again.
Hello Tricia, We definitely appreciate you as a first time customer. I absolutely understand your frustration with having to return an item that did not work for you. Currently return costs are the responsibility of our customers and all of our policies are available on our website. We do not have an option to "join" Joyfolie in order to shop our site. We do, however, offer promotional codes for those customers who like to participate in additional discounts on their items. Once an item is discounted we do offer store credit or size exchange for those products. I have contacted you via email to see how I can clarify and assist you further.
Love their products, have ordered a bunch, but now they've lost me. They chose a terrible carrier who lost my package. I have to tell them it's never been delivered, JF won't reship the order to me or refund me. Said they won't do anything until they get a refund from Fedex... which "will take some time". It's already been 12 days on a commitment of 5-7. I paid, I lived up to my end of the deal. JF DID NOT! No supervisor to even speak with. TERRIBLE customer experience that they refused to make right!
Looks like they have several fake reviews to try and drown out the real ones. After repeatedly charging our card for the same items we finally received the dresses. 2 the sizing was WAY OFF. No reply's to any of our emails asking for answers and how to return the dresses. Finally was forced to buy two more to match the other two for a the wedding and got them and the sizing is RIDICULOUS. The 7 barely fits my 5 year old. So 450$ in dresses will cost me a couple hundred dollars more in tailoring. Yes, the stuff is adorable but RRUUUUNNNNN! Go buy from trish scully or another company that actually cares about the buyers. **picture is a size 8 dress on an average 5 year old. Also not nearly as beautiful as the pictures. I can't steam that one pretty...
Hi Georgian,
I want you to know that I truly have attempted to assist with this order through our info desk. I was in personal contact with the individual with the corresponding name and email to the order. The conversation was confined to him for privacy reasons. I apologize if you felt like we were not getting back to you. It was mentioned to me that he would forward the information to you for us to have further discussion on any of your sizing issues. I received no response past that communication with him in July. I am still here to assist you with this order. We know many customers buy Joyfolie for lovely life events and we want those moments to always be special! I sent an email to you and I look forward to your reply.
I had to return some clothes that didn't fit. Customer service responded promptly, and help the return process smoothly. I will be ordering from Joyfolie again! Such beautiful, and unique options!
Iris V.
The clothes/shoes for girls and women are breathtaking but have you read their mission statement? They donate to women in need and a portion of every purchase goes to scholarships for girls. Their customer service is outstanding. I love Joyfolie!
Hi Tia, We are so delighted that you have found some lovely pieces here with us at Joyfolie. It's an absolute blessing that we are able to give back in ways that share our successes with our communities. Our recent charitable contributions have been administering masks to hospitals and donating a percentage of our customer order purchases to benefit some neighborhoods in need. We are so glad we are able to provide beautiful items and offer support in these ways. Thank you for your kind review <3
Ordered a size 2 dress got it in the mail today, it has black spot on upper part and is ripped all the way across the left part! I was so disappointed and angry! How can someone not check this before they bagged it? They had to of seen it? Never ordering from
Here again! And the dress was $75 all together tax and all! What a scam! Now I'm stuck with this dress and do not even know if I can get ahold of anyone to return it. My daughter was going to have photographer take sweet pictures of her she has never had any pictures like that before. What a let down.
Hi Annaliese, Thank you for providing pictures of your dress. This is definitely not a typical experience and we can understand the disappointment this has caused. A Fashion Consultant has responded to your email. We will provide these photos so they can further assist you. Please accept our sincere apologies. We will get this taken care of quickly!
We have been long time customers of Joyfolie, the clothing is magical for my daughter! I started getting some things for myself & have loved them all too! Just recently we had a sizing and also an out of stock issue with things we ordered, they reached out to me (even had to email again to check in since I forgot to respond, lol) and went above to work out a wonderful solution!
Ok not only is the quality of the materials top notch, but it's gorgeous! It's so soft and I've worn it to work, to parties, and everyone loves it. I definitely stood out from the crowd. The bottom of the dress was a little heavy, but the top held up well and didn't get stretched out or pulled down.
I bought my daughter 2 dresses. One of them was sized incorrectly. So I wanted a refund because they do not carry the next size up but was gladly told If you use a code during your checkout you Will Not be issued a refund whatsoever. Ridiculous.
Hello Autumn, It sounds like our return policy has caused frustration with your recent return. We like to treat our customers with the option to receive an awesome deal by providing promotional codes. These are always an option for use at checkout where we also provide our return policy. With any discount, the product is dramatically reduced and therefore we allow size exchange if needed or store credit if you would like to choose another item that may provide a better fit. We always understand that there could be the possibility of a sizing error. If ever a Joyfolie item is not measuring up to our size chart we will gladly review the item that was received. It looks like our consultant relayed this information during email communication; however, there was no mention of an error. I have sent you an email to see how I can further assist you.
Overview
Joyfolie has a rating of 3.1 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathrynn, We definitely understand that returns may be necessary. If you have any concerns on fit, our team is always willing to take a further look at what you're experiencing so we can assist in finding the best size. Your return was processed quickly after the package was received. Please keep in mind, as listed on our website, all discounted purchases are eligible for store credit or a size exchange with the exclusion of Final Sale. Feel free to reach out if we could provide further support on your next purchase.