Joyfolie

Their dresses are cheaply made. Sizes are inconsistent. When you need to return something you will be lucky if you can get your money back or even return at all. I spent $74 on a dress (taxes and shipping) and they are only offering to refund me $54, LESS THAN THE PRICE OF THE DRESS ALONE! This is how they make money. They turn out cheap products and then keep some of your money when you return it. It's a SCAM! *****BUYER BEWARE JOYFOLIE IS A HUGE SCAM*****

I don't recommend this company to anyone! I tried before I bought! They charged me full price for all the clothing I returned and then claimed I wore them, even though I just tried them on! You can't talk to anyone other through email! It's such a scam and I'm left with a bill and no clothing!
They told me they have people that thoroughly check the clothing, that's correct I tried it on? The tags were not removed either!

It states it's easy!
Try on before you buy!
Keep what you don't like and only pay for what you keep!

That's not the case at all!

I wish I read the horrible reviews before trusting this company!

I bought a pair of boots to potentially wear to my wedding. The boots themselves are fine and appear to be a decent quality. They just do not work for what I wanted. So I went to return them. Imagine my surprise when I find out they are ineligible for a refund because I used a promotional code. Considering the site immediately offers you a discount code for being a new customer, this seems incredibly back-handed and a bit scam-y. I was only offered a store credit to their site and a pre-paid shipping label if I wanted to return them. I have no desire to buy anything else from them at this point, and I am out $140+ for a pair of boots I will not wear. And considering I'm trying to pay for a wedding, there are much better uses I could put that money to.

They also have a 'try before your buy' option for some of their items, so it just seems insane to me that they cannot 'accommodate' the refund of a pair of boots. In fact, I see the option on the boots I bought, right below the 'Add to Cart' button it says: 'Try up to 8 items at home for 10 days'. And yet because I use a discount code they offered I can't even get a refund? There is also nothing on the product pages that say buying a sale item or using a discount code will disqualify you from refunds. It is the 5th question down on the returns FAQ page, not obvious or highlighted at all.
I would not recommend buying from them.

I ordered 6 dresses on two day shipping and they didn't arrive then. Now they are saying store credit only. Save your money and go with someone who has a good return policy and customer service.

They offer you a first time user discount code but neglect to tell you that then you lose your right to a refund - you can only get a store credit or exchange for buying at a discount! Cannot recommend as they are not clear about this when checking out. Nothing fit so I am now having to sell secondhand to get my money back. Even offered to pay the balance /pay back the discount and that was not honored. Terrible customer service.

The clothes look nice on the site, but cheap in reality. The prices do not justify an item that looks like I bought it from shein. To make matters worse, they inundate you with coupons and sales, which seems nice, since the prices are quite high, however, that's where they trick you. Once you use those coupon codes or buy a sale item, you can only return for store credit. Plus, they say on their website that if you return an item in damaged packaging (?, so you cannot even open their thin plastic bag to view the item you purchased) then you will have to pay a $5 restocking fee. So, it's not even worth it to return the items because I do not want store credit; I don't want to buy from them ever again, nor do I want to risk having to pay more for "restocking." What a scam. The clothes look lovely online, but they are cheap quality, looked so tacky in person. Such a disappointment. I feel tricked. Don't buy, don't be sucked in by their sales.

We started a little rough but once we set-up good communication, the company was wonderful to work with. The dress I had ordered was lost in the mail. The replacement dresses arrived quickly and are beautiful. I would order from this company again.

I purchased my wedding dress, rehearsal dresses and honeymoon dress online, I received truly personal customer service, expedited delivery and wonderful products. This will be where I shop for all my specialty gowns.

I purchased 2 dresses for a wedding. The dresses were kept folded in my closet on the top shelf. Each dress was tried on twice.
The wedding was canceled. We had no use For the dresses, they were mad ugly anyway. I sent them back for a return waited over 2 weeks.
First inquiry I was told we didn't receive your return.
Second inquiry while sending proof with my tracking number that they on fact did receive my returns!
They gave me store credit for 44$ for 2 dresses?
Telling me the dresses were damaged? HOW? They literally sat in my closet and were tried on twice
Well then it was... they are past the 30 day return policy and that's why you only get this amount!
This company is horrible!
BUYER BEWARE
Cheap too, the material is cheap. Like Shein...don't buy from here.

We order from Joyfolie very often. Too often, in fact lol! The dresses are beautifully styled and high quality. We've only had one issue with an order (and we've had lots of orders!) which was immediately corrected by customer service. We love Joyfolie and love supporting this business.

I was looking for a special occasion dress for both my daughters and I. Went I went to google and typed mother/daughter dresses, Joyfolie came up. As soon as I went on the sight, it asked me to spin a wheel for a discount. I was thrilled to "land on" a 30% discount. The total for 6 dresses (2 options for each of us) was $383 WITH the 30%. None of the dresses worked and the quality was very poor for the prices. So, imagine my shock when I went to return them and I CANNOT. I can only get store credit because I used the discounted code. Not only do I not have dresses that work and I still have to purchase something, now I am stuck with the company to the tune of almost $400.

I NEVER did anything thing to have them start emails to me.
They likely bought my email from another spamming site.
I have tried to Unsubscribe, but there emails keep filling up my spam, therefore, their items are likely the same.

I was intrigued by their beautiful clothing and the offering of a summer sale. As a first time customer, I carefully read their sizing and ordered 3 pieces. Two items did not fit my body shape correctly, the third was not as vibrant as photographed. When I went to process a return, I discovered, 4 clicks deep, the following return policy:

We provide refunds on full-priced merchandise that is not discounted by a promotional code, coupon code or special sale pricing ending in $0.99 or $0.97. All eligible returns must be received within 30-days of purchase. Please review our Return Policy for more considerations.

So my first time purchase, tempted by their astonishingly good sale, basically bit me in the butt as I cannot return for refund. Not really interested in a store credit, as companies who bury their policies so deeply and whose policies don't really reflect industry standards don't deserve my money.

You don't want to order from this store. It took 12 days to get my order. The pictures look nice but hard to see how something will fit on you with some of the weird poses the models are doing. Unless you look like those models the clothing won't fit you the way u may expect. Be fore warned that if anything is on sale in anyway you will not be getting a refund to your credit card. You'll Be stuck with the items or before us to pay for return shipping to get some thing else would you also can't Try-on which also may not fit properly. Do yourself a favor and order from a store that either has a brick and mortar or allows real returns if needed. It feels like you're ordering from a tiny team of people working out of the garage. There's no phone number, emails take time to respond to, any responses although pleasant, are not remotely helpful. Do yourself a favor and go somewhere else.

I purchased these dresses for my daughters for a photo shoot and they did not fit. I needed them in a hurry so I re-ordered the dresses (planning on simply returning the dresses from the first order) in different sizes and paid for expedited shipping so that we would have them in time. Unfortunately, Joyfolie has a ridiculous policy that items purchased with a discount code are not eligible for refunds only exchanges or store credits. I'm not looking for anything more than what I paid (minus shipping). It doesn't seem right that customers are penalized for taking advantage of sales/coupons when something needs to be returned for a refund. This is super disappointing to me especially since I paid almost $50.00 for shipping between the 2 orders. In addition, one of the dresses (original price $148 on the website) was defective with incomplete stitching on the bottom tier. I was expecting better quality and customer service. I cannot recommend purchasing from Joyfolie.

I just wanted to take a moment and share with you how very happy we are with our purchases. My daughter absolutely loved her dress and it photographed beautifully in some recent family portraits we had made. This picture my husband took with his phone! I think this dress looks so beautiful on her! We will definitely be ordering again. Thanks again. -Karen