I just wanted to take a moment and share with you how very happy we are with our purchases. My daughter absolutely loved her dress and it photographed beautifully in some recent family portraits we had made. This picture my husband took with his phone! I think this dress looks so beautiful on her! We will definitely be ordering again. Thanks again. -Karen
I was excited to discover the Joyfolie site earlier this summer. Everything came so fast and we jumped on the sale items. One of our favorites was this orange dress that my youngest daughter wore to a wedding in July and my oldest daughter took pictures of her in it during a recent vacation in Wyoming. Thanks Joyfolie for your great products and fast service!
Hi Christie, We are so glad you found some favorites here at Joyfolie! These photos are spectacular... based in Colorado we absolutely love the mountain photoshoots, they're so close to home for us. We look forward to designing more lovely pieces for everyone <3
I ordered the zephyr jacket. I used the sizing guide and ordered a medium, it came and didn't fit. No biggie, I'll exchange for the size up. They have zero customer service, I had to put a letter in the package stating what I needed and spent $8 more shipping it back. I get an email that they've received it and are sending another but... I have to pay 7.99 more to get it. Ok I'm like sure. I get a large and it still doesn't fit only the arms were longer and now they don't have an xl and I'm not spending anymore in shipping, because I'll have spent damn near the cost of the jacket in shipping. Btw I'm 5'7" and weigh 160... a large in most brands is roomy on me. I would never shop with them again.
Hello Roxanne, I am so sorry to hear the Zephyr Jacket style did not provide a good fit. We are always happy to take a look at the measurements to see how we can better assist you with this design. Currently shipping costs are the responsibility of our customers; however, If ever an item falls out of our size chart we will always take care of all arrangements to get you the perfect item. If we are not made aware of a sizing discrepancies, we don't know that a customer needs support unless they reach out. We regularly offer accommodations for customers in need of service and this would be no exception. We have reached out to see how we can further take care of you.
If I would have read these reviews before, I would have never ordered from this site. They do not reply to emails and their return policy is TRASH. The clothing is cheap, poorly made, and heavily overpriced. The lack of customer service does not help.
Hello Kaitlyn, We definitely apologize for any lack of response. Unfortunately we have recently recognized some issues with our forwarding services and some customers have been missed due to this unforeseen circumstance. Taking care of our customers is the goal and we are sorry if this recent situation has caused you to feel otherwise. We want to touch base to get some information on what you are experiencing with your items so we can further assist you.
I ordered for the first time recently. 3 dresses, a pair of shorts, flip flops, pants, book bag, earrings and a speaker. All of the clothing is slightly different than the pictures on the website (not as nice looking/not quite the same colors). The shipping was fast! The material is fine but not as comfy or soft as it appears on the website photos. Pretty stiff, really. Doubtful if I'd order through Joyfolie again.
Hi Katie,
Thank you so much for taking the time to write a review. We are so sorry to hear your experience with your items was not as expected. Joyfolie has standards for quality, but it sounds like we fell short on your order. Please accept our sincerest apologies. We have contacted you via email to take care of this for you.
My husband ordered a ton of cute dresses for me for my birthday - all of which were size M and extremely large. I ended up having to return it because y'all have this bogus non return policy. He was asked to even have the bag it came in. Who keeps the bag after you open it? Anyways, I returned it for store credit and went to choose some other things. EVERYTHING I wanted was out of stock. I decided on a few shirts and a dress in a size S considering the M was way too large. Got my order and lo and behold, the S is ridiculously small. I am so disappointed with this company. Everything looks super cute online, but this stuff is cheap fabrics made in China. At first, I was so excited to tell everyone about Joyfolie because the clothes were so cute and now I just hate everything I've purchased from you guys. Nothing fits, fabric is thin and cheap and not as described online, and customer service is lacking. Worst experience I've had shopping online for clothes.
Hello Michelle, I am so sorry to hear that your experience with Joyfolie has left you feeling disappointed. I would love to assist in finding you some items in our collections that you would enjoy. We definitely want this sweet gesture from your husband to be delightful on our part. We are still a growing business so currently, we do not offer free returns; however, if ever there are sizing discrepancies we would prefer to review these products and offer support to our customers. Let's see how we can turn this around for you!
I've wasted a lot of money purchasing from Joyfolie. The return policy is horrible and sizing is strange so you must pay to return items to exchange (and its not cheap.) Many items are cheap, shipped in a plastic bag, which for the price I would expect more. Every now and then there is a nice item though. Hit or miss but for me, mostly miss.
Hello Ellie,
Thank you for taking the time to leave a review. I apologize that sizing has been an issue with some previous orders. We are always willing to assist customers in finding the right fit prior to purchasing; however, should you ever feel like your items are measuring outside of our sizing chart we would want to assist in taking care of your returns. I have sent an email to see how I can further assist you.
I wanted to return a few items that didn't fit correctly for my daughter and it feels like jumping through hoops to get it returned (must be in original plastic bag, $7.99 size exchange shipping and you have to pay to ship it back!). It's 2020 - I am just very surprised that it is this complicated - I am just going to have to sell on Poshmark or another site instead.
Hello Jen,
We appreciate the valuable feedback on our returns process. I definitely apologize if this may have felt like more requirements than usual. We love designing clothes for Women and Girls and we appreciate customers who are able to support small businesses, like Joyfolie, as we continue to grow. Currently, we are unable to offer complimentary returns and exchanges, but we are always working towards providing more services in the future.
According to their chart I'm M. I'm 5.5', 130 lb. ordered dress M size and it's big. The quality of the fabric is very cheap. I will be returning. I wish I read all these reviews before purchasing. They moderate all negative reviews on their website. Now I will get only credit and have to purchase something again.
Hello Tetiana, I am so sorry the quality on your purchase was not as expected. We absolutely take a look at our reviews to see what our customers are experiencing so we can assist them further. Typically, if there is a sizing concern we will audit the item you have received to see if the measurements are matching the spec designs and take care of you from there. We will be contacting you to provide additional support.
I have ordered from Joyfolie several times and have never had a sizing issue until recently. Ordered according to what sizing chart said, size 8, and when I recoeved them they were too small in the waist and chest area but length was perfect. Emailed and was informed I had to pay shipping both ways to exchange for larger size. When I received larger size 10 fit the same as 8 only length was a little too long. 4 dresses! Emailed again and was told customer is responsible for ordering by size chart. Which I did So why does an 8 and 10 fit the same in these high low dresses? Also I have had several issues with shoes, bows and blinds falling off 1st time worn etc... Joyfolie is definitely compromising their quality
Hello Cherisa, I'm sorry to hear sizing has been an issue with your recent order. Our Fashion Consultants are more than happy to assist with sizing guidance so that our customers get the best fit. We are available via live chat during business hours or by email at info@joyfolie.com. A sizing chart is provided on our website, but we understand that not all styles fit everyone the same so we are always willing to give any specific measurements you may need. If any item does fall outside of our sizing chart we will definitely take care of the shipping costs. It does look like a Fashion Consultant has been in contact with you. If you need additional support please let us know.
Do not buy from this company! Their return policy is extremely unfair. I spun a wheel at the beginning of my order and received a discount, so I put the discount promo code in when I ordered the dress. When the dress arrived it was too small for my daughter, so we tried to return it, but because a promo code was used they only allow store credit. I believe this is deceitful and misleading, and I felt like a fool for playing their game. This is so misleading and wrong and I pretty much begged them to give me a return and they said you need to read our policies and procedures more carefully. Very bad customer service!
Hello Chris, We apologize for any disappointment with your recent experience. As a company, we treat our customers to monthly free gifts, aspirational journals, and complimentary shipping options. Providing incredible sales and promotions is how we extend savings to our customers. If you choose to partake in a sale event, we then consider these items discounted. We are sorry to hear this was missed during your shopping experience. A Fashion Consultant has reached out to offer further support!
I was using a gift card that I had received and when I hit pay it went to my credit card instead. Within seconds I contacted the company only to find out you could only connect through email. I tried numerous times and then finally received a response saying oh well too late. It's an automated response. Unfortunately, they got me another time for this and now they got me again. Buyer beware.
Hi Regina, Once an order is processed, we are unable to cancel, combine or adjust the order due to our platform provider. All of your inquiries were merged and our team messaged back within hours to let you know of the fulfillment status. Please accept our apologies if you felt like there was any delay in our response time as we understand this was an urgent request. We have sent another email to further clarify the circumstances surrounding your order.
I'm sure others have legitimate complaints but their reviews may have stopped me purchasing if I'd read them before ordering. Glad I didn't let them stop me because I'm really thrilled with the dresses I got. I am a family photographer that now just photographs my two girls so I spend a lot of time looking for dresses for them and most of the ones I find are lackluster. The dresses I got from Joyfolie are some of the nicest I've gotten for the price. I love the fabric is actually wearable but the details are just beautiful. They move so well and photograph really well. I'd purchase again, even knowing the return policy is not to some people's taste. I'd have no problem exchanging something one sale I didn't like for another product as so far everything I've gotten is perfect.
Hi Lindsey, Thank you so much for your lovely review! With all the beautiful posts, we absolutely love our photography family. We look forward to adding more Joyfolie designs to your client closet in the near future <3
I love the dress! I'm putting the outfit together for a wedding. I added the belt, hat, earrings, necklace and bracelet all purchased at thrift stores! Cowboy boots coming next!
We're thrilled to hear that you're loving our Cass Dress and having a blast creating your unique style with this signature piece. It warms our hearts to be a part of such a beautiful occasion, and we sincerely appreciate your support in choosing Joyfolie. Your happiness is our greatest reward, and we can't thank you enough for sharing your positive experience with us.
Looked so much prettier on the site in person not good.sizing runs very small returns are terrible store credit only shipping back was costly so don't purchase anything from joy folie. Stuck with credit I can't use
Hi Eileen, We are so sorry to hear the the Eileen dress didn't meet your expectations. Our team is always willing to review any product concerns you may have. If you need assistance with sizing or design specifics, we are happy to provide additional support.
There is No Way of communicating with anyone except through email and be prepared to be ignored if u have any issues.
Over $1,000 in multiple orders... around Christmas time.
Feeling ill from the lack of customer service...
Hello Amanda, We appreciate you leaving a review so we can look further into your concerns. It looks like a Fashion Consultant has been working with you to assist in some mis-ordered items. We apologize for the weekend delay in responses as our customer service team provides support during business hours Monday through Friday. We absolutely appreciate your patience and patronage as we continue to assist you further with this order.
The dress we ordered is beautiful. I'm actually surprised by some of the reviews on customer service because I had such a positive experience with them. They were prompt and so kind to work with. Thank you!
Fabrics are terrible, super scratchy. At least one of the dresses had defects. But worst is there a return policy. They literally expect you to pay for shipping rate to return products after trying them on. Not a discounted business account shipping label like most professional stores... Or free return shipping like the best shops. But full price at the post office I'm really not surprised if I'm about to spend $30 returning a box of clothing to them all for nothing. Oh and the women's T-shirts are absolutely tiny. The large was skin tight.
Considering the business has been around since 2011 you think they would've figured out by now that customers pay astronomical rates to return goods to them and this could be corrected by return shipping labels being included
Hello,
We appreciate the time you have taken to provide your feedback. I know it can be extremely frustrating to have to pay for return shipping; however, currently, this is not a service we can provide as a small family-owned boutique. We are always reviewing our capabilities for our return processing services and we will continue to grow in our accommodations as our business continues to grow. We are always willing to look at the product you have received, especially if you feel the sizing of your items fall off of the sizing chart measurements we provide or if you feel you have received a defective or damaged item. We have always taken the time to review product concerns from our customers and you would be no exception. I will send you a follow up email to see how we are able to further assist you.
Love this store! As long as you read the return policy, you won't be surprised. It's very similar to many other stores. I have returned, exchanged, and have recieved a defective final sale item that the customer service was GREAT to work with! Will keep on ordering from here. I've ordered Belts, shirts, dresses, and youth items. All great quality.
Hi Amanda! Thank you so much for your kind review. We appreciate you sharing your experiences and absolutely look forward to bringing you more lovely pieces in the future <3
I have bought items from Joyfolie for both myself and my girls. Their dresses are beautiful and have held up through many play parties and dress up days. I've always had great experiences with their customer service in the few examples where we've needed them. I can't say enough good things about this company.
Hi Holly! We are so glad Joyfolie has been there for so many fun memories with you and your daughters. Thank you so much for your kind words!
Overview
Joyfolie has a rating of 3.1 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karen, Thank you so much for taking the time to leave such a lovely review. We are so grateful that you are a part of our Joyfolie Family. We can't wait to bring new pieces to help create more memories for you and your loved ones<3