Journeys

They sent me a shirt and the sleeve was unraveling. Customer service told me they had a fast track return process where once I drop it off in the mail I could send them the tracking number and once they saw it moving they would send my replacement. I did that and they never sent replacement. I emailed their customer service who didnt respond. I called in and they put me on hold for 30 minutes only to say someone would contact me and nobody did. You just lost a customer.

Store 1029 Superstition Springs Mall, Mesa AZ

I had EXCEPTIONAL service from a rep who assisted me and my daughter. His name was Reggie! He literally went above and beyond for us and other customers all at the same time. I watched him as he helped us and greeted every customer that walked in. He didn't make us feel rushed, he had no problem running back and forth to get us different shoes and sizes. He gave us time to decide on what we wanted, he advertised the sale items. Took time to size my daughters foot, gave his opinion on colors and styles. Reggie did everything with a smile and friendly manne I pray this review gets seen because although some would say he just dis his job, great customer service is hard to come by these days, he seemed genuine and I feel he should be recognized. Thank you for giving me and my daughter VIP service!

**System says unable to upload copy of my receipt saying it is too big, my purchase was done on 9/15/21, Trans *******, Empl *******

Went to the mall in May. Son wanted a pair of shoes but they did not have his size in stock. Was told by the worker that they could be ordered and shipped free to me and I should get them in about a week. Got an email that they were shipped. Even given a tracking number. Waited a week and it still said that the label had been created but that shipper was still waiting for the package... THEY HAD NEVER SHIPPED THEM!
A month and 2 phone calls later I asked to just be refunded. The lady told me that they would send me a check overnight.
3 weeks and 3 phone calls later... still no check. Now its "oh, it will be overnighted once its cut"...
It doesn't take 3 weeks to cut a check!
Now I'm told to wait another week.
Is journeys going bankrupt? Is that why if you order a pair of shoes that they cant fulfill that you have to wait over 2 months to get your hard earned money back?
Sicko THIEVES! Whatever you do, buy your shoes elsewhere if you ever have to order them.

I went in to buy a certain shoe I asked for my size and the guy comes out with 4 pairs of shoes. I tried on the ones I wanted and I was happy with them so I said these are great I'll take them. Next thing I know he's opening the other boxes saying "I figured you may like these shoes as well" I said "no thanks I'll just take the ones I wanted " He then proceeded to bring over 2 pairs of socks saying "buy 2 packs for $5 " I said "no thanks he then brought over a can of spray and said "we have spray to keep white shoes white" I said no thanks.
Anyway the point is it was to much I understand your trying to make your sales but jeeze back off... I'll order online for now on

I picked up shoes a full size too small and brought them back four days later for a return. The manager then proceeded to tell me I must have worn them. Where did I wear shoes that were too small for me to? The shoes were spotless and unworn, how I received it is how I returned it. It then took him 30 minutes to finally give me an exchange, worst customer service I have experienced, I will never purchase anything from here again.

I ordered a pair of Adidas Superstars and Fed-Ex delivered to the wrong house they even took a photo of the wrong house when showing proof of delivery. I called Journeys to let them know and say I have photos of my house they can see proof I didn't get my package and they didn't care they said I have to contact Fed Ex for help there is nothing they can do. That is super unacceptable they should send me new shoes and file a claim with fed ex not make me fight it out with them. I filed a claim but who knows what will happen I'm out $100 I will never shop at Journeys again!

I went inside the store and did an online order. After a week I called customer service to track my package because I never got a tracking number. They told me the warehouse was out of stock and they were going to call around and see if they can find what I ordered in a store nearby me. So 5 days has now passed and I call again they tell me that my order was cancelled 2 days ago. So now I'm trying to figure out why they didnt call me to notify that it has been cancelled and tell me that they sent me a check in the mail that will come 5-7 days! If I paid off a card why not refund me back on my card? So I'm basically waiting 2-3 weeks for my money back for some I couldn't receive. Never AGAIN!

Ordered a pair of shoes online. WHITE shoes. Received them today and they're dirty! They've been worn and have scuffs and a stain on one shoe. I called customer service right away and they said take them back to a store for exchange. I'm not driving 35 miles to exchange a pair of shoes I ordered online. That's the reason I ordered online because there isn't a store near me. Then they tell me I have to wait for an email to come requesting pictures before they will send me a return label. So first they send dirty used shoes, and I now, not only have to wait longer for them to correct their mess up but now I have to prove my claim? For and exchange?! Are you serious?! Shoes are going back for a refund now. I WILL NEVER SHOP AT JOURNEYS AGAIN!

I ordered vans from journeys that were a journeys exclusive meaning no other site has them. We hadn't heard anything so we contacted customer service and they said that the shoe we ordered wasn't in stock nor was it coming back in stock, so they took our money, didn't say anything, and it's been over a week since the initial order was placed. It's unbelievable that they can't say when something isn't in stock right away and their customer service is incompetent.

They are awful. I ordered a pair of Healys at a retail store. They were out of my son's size and put in the order to be shipped to our home within 4 days. My son waited by the door every day hoping they would arrive. This was to be his one and only early Christmas gift. After a week, I decided to investigate. I found an email in my spam that arrived 5 days after I ordered the shoes. The heading was order cancellation confirmation. NO BODY IN THE EMAI, No explanation at all! I called the retail store that sold them to us. They said that the order was probably not filled because the item is discontinued or they did not have enough stock. The manager said that they only have 10 people running customer service and they could not possibly email everyone individually, so they send a mass generic email... which obviously goes to spam. ARE YOU KIDDING ME? AT CHRISTMAS TIME? There are way too many competitors out there, with good service. I will not waste another second on this company!

I went to buy new shoes it was ok but when I went to take my shoes back to get my money back I couldn't because my Information was not put in correct or at all and the music was loud that day so she couldn't hear me. I really like this store but not when the associate does not have very good customer service, she needs to listen I couldn't get my money back because of that reason I did not have a receipt for the purchase and used my debit card to have it returned I will go again but not to have her help me with anything. I don't have proof of the purchase for this review

Ordered my daughter 4 pair of shoes online. 1 pair were wrong. Their suggestion was to go to the store and order the right pair. I told them I ordered the right pair in the first place and was SENT the wrong pair. They gave me a $10 gift card for inconvenience so I found another pair of shoes in the catalog for her. The online price was $5 higher than the catalog price so I called them. They said they would give them to me for the catalog price as a "customer courtesy" but my order would probably be canceled because the shoes were "low in stock." Really? Still waiting on a confirmation email that my order went through over 2 hours later... will never buy from them again.

I was recommended sizing up in a pair of $140 UGG slippers by a store employee who evidently had no experience with the product. Long short I should have been recommended to stay with my true sizing. After a painful phone call with costumer service I was given the go ahead to send the slippers back for an exchange at my own expense for shipping ($20 which I thought was weird when it was a mistake on their end) and now the slippers have mysteriously never arrived as a return, vanished into thin air and they will not do anything about it. What a joke. Now I am out $160 for a pair of non existent slippers. Absolutely disgusting consumer service with zero accountability. DO NOT BUY FROM THIS COMPANY!

Ordered a couple packs of socks and a pair of Vans on August 8th 2020. I received my order which I thought was complete on the 14th without the shoes. Then they respond to my inquiries on August 21st to tell me that the shoes previously ordered were soldout and then they give me a coupon for five dollars off. Are you $#*!ing kidding me? Like I would spend another dollar on your website after not receiving my full order. Get real, get your shut together and sell people what they order. That's how this customer/salesman interaction works.