Patty E.

Their customer service and care of our animals is 5 star. They are punctual and the employees are genuinely concerned about the welfare of the animals. They always send a little report with photos. If you are away from home, rest assured that you will feel comfortable while they care for your pets.

They are awful. I ordered a pair of Healys at a retail store. They were out of my son's size and put in the order to be shipped to our home within 4 days. My son waited by the door every day hoping they would arrive. This was to be his one and only early Christmas gift. After a week, I decided to investigate. I found an email in my spam that arrived 5 days after I ordered the shoes. The heading was order cancellation confirmation. NO BODY IN THE EMAI, No explanation at all! I called the retail store that sold them to us. They said that the order was probably not filled because the item is discontinued or they did not have enough stock. The manager said that they only have 10 people running customer service and they could not possibly email everyone individually, so they send a mass generic email... which obviously goes to spam. ARE YOU KIDDING ME? AT CHRISTMAS TIME? There are way too many competitors out there, with good service. I will not waste another second on this company!