Journeys

I ordered a pair of Dr. Marten boots (paid for in-store) for Christmas, but received an email about 7 days later letting me know that the order had been cancelled and I would be refunded by check. By mid January I still didn't receive the check. I call their customer service and was told I had to wait longer. By February I still didn't receive the check so I called again. This time they refunded my credit card but then charged it again (dated on my statement same day). I hadn't noticed because the charge because for some reason it appeared on my next statement. I have reached out to Journey's and still haven't received the refund. Today's date is March 18th. Dear Journey's - I sure would like my $231.00 back...

Placed an online order for White Filas... They're return policy states that there are no refunds on "worn" merchandise yet the shoes I ordered were CLEARLY work and returned and then shipped out to me. When I called customer service I was offered a code for 5$ off of my next purchase of 25$ or more... The same stupid code that I already received on my receipt with my order.

So after ordering a pair of doc sandals a pair turn up that aren't even docs! I've now been offered a 5% refund on a £45 purchase with no offer of a full refund despite the fact I have legally 14 day to return and get a refund! To the ombudsman I go to get this dodgy firm shut down! Trading standards will have a field day!

I went online to order my daughters shoes. I had to process it 3 times, the first time gave me an error, the second time the system shut down, the 2nd time it went through. Before I did each transaction i waited about 5 minutes to make sure I was not charged and checked my email to see if a confirmation had been sent. NOTHING. Well 15 minutes after the 3rd transaction I began getting emails showing that all 3 transactions went through. OK, No Problem, I'll cancel 2 of the 3. Well joke is on me. You can not cancel an order. Period, no exceptions. That is ridiculous and should be considered fraudulent. I spend a lot of money in Journeys thanks to my 3 kids but this will be the last.

UPDATE:
In the spirit of fairness this happened: Journeys went in the next morning and cancelled 2 of the orders. So that I was only charged for the one order. Now to make it a little funny, they sent 2 pair of shoes! I have returned one pair.

Went to the Clarksburg journeys and Lauren is very rude. Went there to spend money didn't have my mask completely covering my nose she asked me to put it in completely disrespectful attitude. So i left called in to tell her my reason do you health issues i can't keep it completely over my face i do have a drs note and since it's Maryland it's their policy or what not and i was told just to shop on line. Like just because i have medical issues i get discriminated against. Great job journeys for making me feel down on myself because i have health issues. I won't be shopping journeys anymore and will be telling all my friends to band them as well #bandjourneys #discrimination

No star. I paid $90 for shoes which is priced &40 online. Never going there again. It's too much to pay from hard earn money. Right? Top of it manager on duty says you have to keep the freaking shoes as I can't return or refund for the shoes which is used. I bought shoes on 13/09 around 9pm so almost closing time and I called for return on morning 14/09 and went to store to get refund on 15/09 around 8pm. As i can't otherwise I also willing to share pics of shoes which i bought from west edmonton mall location. Please dont waste your money buy from somewhere else or online. Thanks for your time.

I ordered 2 pairs of shoes and used a coupon code for $5 off $25. They canceled one of my pairs of shoes without explanation. When I chatted with them about it, they said they were out of stock and I would be refunded. They did not give me the coupon off even though my bill was still over $25. I had to argue with a very rude customer service person who doesnt understand basic math. Then, they rudely offered to refund $2.50, but we "disconnected" and I received no refund. I then emailed and asked the whole order be canceled as I had to deal with their rude agents. They said they canceled, but didn't. The shoes showed up and I paid full price. I emailed again and was told there was nothing I could do because they already shipped. So they took no responsibility for their repeated mistakes. Worst customer service I have ever seen.

I ordered some shoes for my granddaughter for school. It said $0 shipping when ordered and now they charged me $23 for shipping - saying I wanted expedited which I would never pay for that. Customer service (chat and telephone) agents were very rude the chat agent actually disconnected me. I have shopped this store for my Grandgirls - never again. After writing a review on Facebook it was immediately erased. Not good customer service! I would have given this experience no stars but it wouldn't let me.

I went in today October 10 2017 to buy my brother some timberlands for his birthday. Before I came I seen an online price at South County Center of 129.99 when I showed her my phone and the price after my total came out to be 203.50 I was told that was an online price only. Not thinking I went ahead and bought them until my boyfriend said no, we need to go back I can get these off amazon. So we did. I asked to return them to the same girl. Then her manager came over and asked why I wanted to return them I said because I can get them cheaper. The manager went on to say that they had a pair in stock of 129.99 OBVIOUSLY not knowing I had originally asked for them the the beginning. The other girl who I bought the Timberlands from told me that the price was more because of tax and then said that that was an online price, probably realizing tax would NOT be that high of a difference. To wrap it all up, she tried to get me for more, she lied to me and I feel like that was completely wrong!

I went on Journeys website and ordered a pair of converse high tops in a color that looked Orange on their website. When I received the sneakers they were more of a rust color not what I was looking for. So their fault, but I have to pay to ship back! I don't think so! Exchanges are free, but take up to a month! I don't think so! I wouldn't give this crappy company a penny. If you can avoid it shop elsewhere!

FYI first sneaker pic is from website Second and Third pic is the color I received

I ordered my daughter a pair of Timberlands boots for Christmas and was told the shoes would be delivered to my house within a couple days. After a week of trying to figure out where my daughters boots were I was told my order was canceled!
A check would be mailed out to me and I should receive it in about 10 days which will take us past Christmas! The lady in customer service told me I could reorder another pair but I would have to purchase them again! Meanwhile I'm still waiting on my check! I will never shop at this store again

Not only was the customer service at the store bad but when I called the customer service line it was bad too! When I returned an item they gave me the incorrect amount back, called customer service and they said the store has to handle it. The manager at the store only wanted to argue even though I had the online receipt showing the amount I paid and they still said it was incorrect! This place is not worth the hassle! Plus they are screwing me over and not giving me my money back!

I received a pair of brand new shoes for the UPS guy that I ordered from journeys. They had a three inch hole in the show when I received them. They won't give me a refund because the shoes had "signs of being worn" nor will they replace them. I can send them back for a partial refund but I have to pay to ship them back myself. So I'm out 80 dollars and a pair of shoes. On top of that the customer representative cut me off wbile i was talking and refused to let me speak to anyone else.

This company has the worst customers service ever. They take pride in their own mistake, no attom of remorse. Twice the send me the wrong order and when i complained i was compelled to send back the wrong order before they could even send me back the right order and they demand i send an evidence from fedex before they could go ahead to process my order. Most companies that i know will put the customer first to make sure they send the right order immediately. But this company from their customer service to their managers are very rude and don't care about their customer. So i urge anyone who care to read this message pls stay clear from this company if you have to buy their just be ready to face issues if they send you the wrong order. I will never ever recommend this company to anyone.

I recently placed an order for two shoes. Each were scheduled to arrive separately when the first one arrived I received two different sizes. The second pair never arrived and after searching through my emails, I found out my order was cancelled due to out of stock. Mind you I placed my order July 11th and my order was cancelled July 19th, took them eight days to let me know the item was out of stock. To compensate they send me a $5 coupon, what a joke that doesn't even cover shipping nor taxes. What a disappointment!

I took my daughter into the store in Wisconsin dells on August 25th. It was her birthday and she really wanted a pair of Converse shoes. They didn't have her size so we ordered the item there and had it shipped to our house. The first item we received were the wrong shoes. They sent me a return label to send back the wrong shoes and they said that they would send out the correct shoes immediately. I sent the shoes back within 2 days, and they never sent out the correct shoes. We waited for 2 weeks. I called them they apologized and promised me that they would send them expedited shipping and we would receive them within one to two days. Four days later and we still have not received the shoes, again! I called there again and they said they had no record of me ever calling in to have the shoes sent out and they were still wondering when I was going to return the original pair. I explained to the person what was going on and told them that it has been almost a month. That I would just like my money back. They said they couldn't help me with that, so I asked for someone higher up. They told me there was no supervisor that I could talk to, and the only thing they could do is put in my order number to the escalation unit. That it would take them three business days to contact me back by email and that even if they did approve my refund. It would be sent back by a check. I won't hold my breath on that. What a sh*t show! I will never order anything from journeys ever again!