Journeys

I bought white converses womens size 5.5, but they were out of stock in store so they ordered one online for it to be delivered to my house. A week later i received checkered vans in a kids size 12. How do they send the wrong brand, wrong color, wrong size?

I contacted customer service and they said I would need to go in store or ship it. All inconvenient all taking up my time. Never again will I buy from Journeys...such a waste of my time.

Sends me the wrong order and will not send me the correct shoes I ordered! Been on the phone with them at least 4 times and will not correct their error. Sent me cheaper shoes that I did not want- wrong size wrong shoes. Don't shop from this business, terrible

Ordered shoes for a little at Chruch and the shoes was dropped at the wrong house so she never received them. So after spending over $80 on shoes they will do nothing to replace them or refund. I sent them all the information and a picture of the door with the package they dropped it at. I explain that was not her door and they said oh well I apologize for any inconvenience this has cost but pretty much we can't help you.

So awful, I got a pair of sneakers that were not on sale. I opened the box and there was sock lint and hair inside the shoe, sole slightly dirty. Why should I have to deal w the hassle of returning them via fedex? Fedex ground will not come to pick it up and I live very far from fedex. This is incredibly upsetting and I am a first time customer. Now they want me to take photos of the shoes and literally waste me more time. Then they will decide if the shoe looks worn or not so they can send fedex over my place. RIDICULOUS and NEVER AGAIN will I be shopping here!

I had order a pair of Steve Maddens. Journeys claim my order was already delivered for me not to receive them. They gonna tell me I am at a lost of a hundred dollars. Oh no I will file civil charges if I don't get my shoes nor my money back. One or the other

Went in a journeys shoe store they didn't have the shoes I wanted so they ordered then online for me. When I got the shoes they had light wear to them. It was even some hair in one of my shoes. I called customer service couldn't return the shoes in store had to find a fed ex. Sent the shoes back was told I was getting a replacement. Here it is the next week no shoes and no one ever followed up on the complaint. Spoke to a woman this morning who said she was a supervisor. She ordered a replacement that can take up to 2-4 weeks. So the whole time I've been waiting on a replacement I'll be waiting basically a month or so for a shoe I thought was on the way. On top of all of this in the beginning I was offered a $10 gift card, that basically will cover the gas I used to ship the shoe back. I won't ever do another online order with this company again!

Terrible company! I ordered a pair of shoes from my local Journey's. Paid in store they were to be shipped to my home. I received an email some days later saying my order was canceled and I would be receiving a paper check in mail. I paid with a credit card in store. I called the 1-800 number given and requested for my refund to be put back onto my credit card. They said they would send me a email in the next 24 hours to except the refund. I never received an email. I sent a text, then I chatted with a Journeys rep. After The first rep not being able to help my situation I ask for a supervisor. The supervisor then came into the chat said she seen where I had requested my refund. I needed to call again. What a inconvenience. This has now been about 3 weeks after my purchase. I still never received a refund from Journey's. No shoes or refund.

Ordered online and when I received my purchase the shoe box was basically crushed but the shipping box was fine. I didn't think much of it I don't care about the shoe box, until I opened it. In the box was a muddy, clearly used and worn for quite a while pair of shoes. One was even missing a shoe lace! I contacted customer service immediately thinking they would help, useless. They made me take a million pictures and then said do you want a refund or replacement, its 8 dollars to return. I was furious and told them they sent me used disgusting shoes, the women said they never send used shoes, even after all the pictures. She offered me a promo code as a way to make up for it, the one anyway can get as soon as they visit the website! I tried another chat, just as awful but I was told this time as a huge thing, and they never do this, they waved the 8 dollar fee for the return due to the inconvenience. What a joke, never again.

They lie to you. Customer service and all. I ordered Goals (white) they came back stained like someone spilt coke on them. Had to return. Then gave them another shot silly me, ordered some New balance and the size was wrong. I asked them to correct it through customer service. The dizzy bimbo I spome with said ok O changed it for you. Was wrong, I was advised to take the shoes to the store but no guarantee that they would take it. I had to FedEx them back, but I had to pay shipping. Worst company ever, from customer service from over the phone to chat. Dogs could do a better job of running this place. Just go out of business already..

Would give a zero if possible. Recieved shoes that had clearly been worn including the bonus of a dirty rag and foot fungus cream, in box when recieved packaged. Absolutly disgusting! Multiple calls to customer service they hung up on me twice. They were rude and too amused follow through with emailing a shipping label, so the shoes could be returned. I will never buy shoes from journeys again. Clearly should have ordered from ANYWHERE else.

First time and most definitely last time ever shopping with them. Horrible customer service, horrible attitudes, all they can do is literally say "I've gone through it to, I know how you feel." I took just over a week for them to finally mail out my refund. Now they are saying 1-2 weeks for it to get to me. When I ordered the shoes they were in stock at 9 stores near me. Next day my order was cancelled because it wasn't in stock. It took my 5 different employees including 1 supervisor and still nothing. Here it is almost 2 weeks and still nothing. They aren't being helpful what so ever. On the only good side, no wait time on the phone.

The shoes are always out of stock and the website has no update on it. So when you spend a lot of time choosing, then it shows there's a problem with the order and never told you what's the f***ing problem and then needs you to call. Then you called and the agent placed the order. Then no update for a long time. And one day, it's just cancelled and no notice for you until you checked. I don't know why such a website even exist in this world with so many good shopping website.

I bought 2 pair of shoes from them and they were sent separately, so I was charged for full amount on both charges of almost $120 each transaction. They said I had to call my bank and fix the problem even though they were the ones charging me twice, bank said if it doesn't come off in one business day I will be charged overdraft fee, customer service at journeys said it's unfortunate but they can't do nothing about the double charge and they can't pay for the overdraft fee my bank is stating I will get for the double charge. I wish they will tell you will be charged and authorized charge and then charge you again when they send out your shoes, but after 3-5 business days the 2nd charge comes off smh never again. So disappointed for a first time customer

The employees pushed the crep protection spray when I bought my son's shoes saying you could spill tomato sauce on them and it would be so easy to get off, well my son can't even walk a day at school with out them getting stained with the so called good spray on them I used a half a can and it doesn't work it's also supposed to make it water proof nope doesn't work. When you call to see if you can get some kind of refund even half of my money nope nothing and they act like you used it wrong. Maybe they should test the product they sell before they tell people it's so good