First time and most definitely last time ever shopping with them. Horrible customer service, horrible attitudes, all they can do is literally say "I've gone through it to, I know how you feel." I took just over a week for them to finally mail out my refund. Now they are saying 1-2 weeks for it to get to me. When I ordered the shoes they were in stock at 9 stores near me. Next day my order was cancelled because it wasn't in stock. It took my 5 different employees including 1 supervisor and still nothing. Here it is almost 2 weeks and still nothing. They aren't being helpful what so ever. On the only good side, no wait time on the phone.