Kim B.

I ordered 2 pairs of shoes and used a coupon code for $5 off $25. They canceled one of my pairs of shoes without explanation. When I chatted with them about it, they said they were out of stock and I would be refunded. They did not give me the coupon off even though my bill was still over $25. I had to argue with a very rude customer service person who doesnt understand basic math. Then, they rudely offered to refund $2.50, but we "disconnected" and I received no refund. I then emailed and asked the whole order be canceled as I had to deal with their rude agents. They said they canceled, but didn't. The shoes showed up and I paid full price. I emailed again and was told there was nothing I could do because they already shipped. So they took no responsibility for their repeated mistakes. Worst customer service I have ever seen.