Journeys

I received my lemon ombre shoes extremely late and when I opened the box they were candy tie-dye and 2 right shoes. And then without warning, they refunded me my money, after stating the correct shoes were on there way. I received several updates about said shoes, that they would be arriving soon. This has been ongoing since January 18,2024. Customer Service just says sorry, have a great day. Probably the worst customer service experience I've experienced, they don't care, not that they should lose sleep over it, but offer something for the hassle you put me through. Just go to the store and buy them, save yourself the hassle.

This is absolutely the worst company in the world NEVER order shoes from them ever again unless you want to get your package in over a month! You will be on hold for over an hour just to ask a simple question their customer service people are very rude and unhelpful at the same time. Worse experience of my life with them. DO NOT ORDER! Please take my word you will regret it, you'll thank me later. THE WORSE COMPANY! Customer service doesn't even deserve a 1 they are a 0/5.

Allison from Customer Service was great! She followed up with my concern and was very professional!

Shoes didn't fit my son so I sent them back. It's been over a month since the shoes were delivered back to the company and I still haven't received a refund. Emailed customer service to be told the shoes were worn/damaged even though they were only TRIED ON. So I'll have to wait for a few more months I'm assuming to have my money put onto a gift card so I can be $#*!ed by this company again. I'll be surprised if they even send me the gift card 🤨 trash company will never order from here again! Have fun with my money you $#*!ing CROOKS!

I purchased some UGG shoes, last minute, because the shoes I was wearing would have been too uncomfortable for the event I was going to (xmas event with mostly standing, no running around, jumping, nothing). I specifically asked the sales associate about the return policy and informed her that, I will only be wearing them once and returning or exchanging for the UGG boot I really want. She stated multiple times " You can definitely return it, if it is good condition. We give you a year." Im like "wow a year!" She says yeah, well of course if the shoes stays in good condition." Now this is where this becomes a lie and makes the whole year time frame, worthless. I wore the shoes once and went back to the store to exchange them a week later. Sticker still looks decent at the bottom of the shoe, no marks, damage, NOTHING! She assumed the side of the shoe was messed up and we all know if you move suede a certain way, it looks darker. I moved the suede to show her and she says "oh ok, but yeah since its worn we cant." I continue to reiterate what the associate told me and showed her how there is nothing wrong with the shoe and she said nope, we can't take these because you wore them. Well duh, I told the girl that helped me for 20 minutes and checked me out that I would for a night. At this point, its like change your return policy to state, " Shoe must NOT be worn and be returned within a few days." Because a year of not wearing a shoe, even once, doesn't add up. Giving a year goes best with a returnable shoe, even if it has a little scuff at the bottom of the shoe. They attempt to sell you shoe cleaner etc, use the same product to clean the bottom a little more, change the sticker and BOOM, brand new shoe. Now I see why no one shops at Journeys anymore. Ill stick to Nike, Footlocker, etc.

I ordered shoes on December 31St, it's now 17 days later and I still don't have the shoes. After five phone calls they offered me a $10 off my $150 order!. But they still don't have the shoes. I was told I would receive the shoes in 3 to 5 days when I originally purchased every call I have made to them they will say they are going to expedite the shipping and send it overnight. I received no communication and no shoes. Now they told me I have to go back to the store to receive my refund, 17 days later. This is the worst company to deal with. Absolutely horrible. No communication was ever received, even though they told me every time they would let me know by the following day what the status of my order is. This has been a huge inconvenience.

Ella Dunn, Employee #*******, greeted me with such enthusiasm it made my day, that was nice. There is an UGG hoodie sweater that I LOVE! Hanging on the wall! I don't think you understand, I have the same hoodie that I purchased prior to falling ill with COVID-19, several years ago & unable to work. An UGG hoodie was not a priorty BUT did I mention I LOVE the UGG hoodie sweater. Currently, there are only certain type of material that does not hurt my skin. I can be in this hoodie 24/7.LOL
Prior to me having to think if I could/should purchase this expensive wonderful hoodie because it's SO EXPENSIVE but worth it, LIKE $100 EXPENSIVE but it's on sale! But It's not my size, it's too small
Ella went to her computer to see if she could order it online. No luck! She could have left it there. Instead, Ella went above and beyond by looking to see which other stores had that hoodie in my size. Ella found my size, Ella reached out to the store and asked if it would be possible to have that item transferred to her store for a customer to purchase. They said YES! 😊 I am SOOOOOOO HAPPY!
THANK YOU ELLA!

I ordered one pair of shoes on 12/17. Order screen says they will be delivered in 3-5 business day. They are still not even shipped and it is 12/22. Now they won't be here in time. Nice of them to lie about that.

I bought a pair of Disney princess toddler shoes for my toddler online. When the order was ready for pickup, we drove over an hour to go pick them up (only store near us that had these shoes in stock). When we got them we checked they were the right shoes and right size, didn't fully inspect them because obviously you think you're buying a brand new pair of shoes. They never disclosed the fact she shoes were returns and now being resold to us, nor the fact they had be worn and beat up. As soon as i got them out of the box to look at them, I saw they had scuffs and marks on them. The pink fabric on the top the shoe (by the "tongue" was almost completely ripped. The inside of the heel fabric was worn down. Super disappointing considering I drove 2 hours total for these shoes. I called the store to let them know, they asked me to come back and return them. Absolutely not, no way i'm making that drive again just to leave empty handed. I took them to the journeys closest to me to return them and the cashier placed an order for a brand new pair to be delivered to my house. I told her my address and we confirmed it. When I got in the car and checked my receipt, I see the wrong city was inputted. I called them, they said there's nothing they can do and to call customer service. I called customer service and explained the situation. After being placed on hold for over 20 minutes the CSR tells me there's nothing she can do but she will contact her manager and they'll call me back. I didn't receive a call back that day or the next, then it was christmas so I understood. Even as of yesterday, 12/28, they did not call me back. I called again, my address was never corrected. The CSR corrected my address then tells me it may take one or two days to reflect the change. She then proceeded to tell me that my order was going to be delivered 12/29 and they couldn't guarantee they would deliver to the correct address so I needed to call FEDEX to have them stop my delivery! I got onto Fedex's website and it said I could stop the package but pickup would be in Tampa. Anyways, I let fedex make the delivery in hopes they would see the street address and know my city. They did great and I got my order. Just when I thought this headache was over, I open the shoes to find they back of both shoes are dirty and have scuffs? I just don't understand. I'll never buy from journeys again.

I bought white converses womens size 5.5, but they were out of stock in store so they ordered one online for it to be delivered to my house. A week later i received checkered vans in a kids size 12. How do they send the wrong brand, wrong color, wrong size?

I contacted customer service and they said I would need to go in store or ship it. All inconvenient all taking up my time. Never again will I buy from Journeys...such a waste of my time.

I stood in journeys and waited with a converse shoe in my hand and no one greeted me or asked did I need help. I walked out then walked back in and still no greeting. I will definitely not be shopping here in the future.

Extremely disappointed. If they make an error and double charge you they claim they cant cancel the double order IMMEDIATELY after doing so, despite payment pending. I ordered a pair of shoes and the site said there was an error and payment was declined. I checked my order history and it showed no orders. I went in and attempted to order via PayPal and it processed immediately. Over an hour later I received a message saying the first order was now being processed! I contacted them and I was told that they have no way of canceling orders that you have to wait for the duplicate order to ship out and then send it back and then get reimbursed! Now I'm out $53 I didn't have 2 weeks before Christmas that I won't get back before Christmas so my kids will have a couple less gifts. Thanks journeys I will never order from you again! Ps I find it extremely hard to believe that you have no way of canceling orders immediately after they go into the system, but if that is true then you really need to update your system because it's clearly behind everyone else's. Extremely upsetting considering it was your system that caused this error!

So I just opened up my order that I got in the mail because they didn't have my shoe size in the store, to find scuff marks and dirt wedged on the bottom of the shoes. Like whoever packaged these didn't try to make them look new. They were just plain ole dirty. This is so unacceptable. I'm not even going bother with customer support and send these straight back to the store.

They must have read my review. They emailed & refunded my order this morning. Too bad I had to write this to get this resolved.

Sent me shoes 3.5 sizes too big in a box that looked like an elephant stepped on it. Tried to contact customer service who doesn't respond at all. They also expect me to go to the store or pay $7.99 to return their screw-up. Get it together Journeys

I ordered a pair of sneakers which was shipped by fed ex and when they delivered it was thrown in my driveway for easy access to be taken. So yes it was stolen. I called journeys and they said they are nit responsible for this. Maybe they should be and provide another carrier that would do a better job placing package by the door. So journeys don't refund or ask if you would like the same order instead. Now they lost a future customer. That's how much they care.

This company is the worst! I have been working with them since June 30th to get a refund. As of today, it still has not been received. I highly recommend you search elsewhere for shoes.

I recently placed an order for two shoes. Each were scheduled to arrive separately when the first one arrived I received two different sizes. The second pair never arrived and after searching through my emails, I found out my order was cancelled due to out of stock. Mind you I placed my order July 11th and my order was cancelled July 19th, took them eight days to let me know the item was out of stock. To compensate they send me a $5 coupon, what a joke that doesn't even cover shipping nor taxes. What a disappointment!

I am shock when I got my Birkenstock sandals today. Came in a beat up box, no wrapping inside, no tag. However the buckles are different, black stuff on foodbed, dirt on sole. One side feels different from the other. I assumed it is poorly made so they were returned and was sent out to me when I ordered online. Waiting for them to get back to me on this. Horrible company to do this!

Justin exhibited professionalism, patience, respect, and quality service from the first call, check-in to check-out. This young man was the epitome of leadership. I would love to hire him to become a part of our medical team, and I will contact you if interested in changes in the future.
Thanks for all of your help!
Mrs. Jackson

Ordered shoes for my granddaughter and the shoes was dropped at the wrong door so she never received them. So after spending over 90.00 on shoes they will do nothing to replace them or refund. I sent them all the information and a picture of the door with the package they dropped it at. I explain that was not her door and they said oh well I apologize for any inconvenience this has cost but pretty much we can't help you.

From the moment I walked in, all around phenomenal customer support from the entire team.
Destynie especially went above and beyond to ensure i was able to give my family the Christmas they deserve after the year everyone has had. This team made me miss how it felt to walk into a store and I'm looking forward to doing business with them in the future. College Station store#0567

I ordered my cute, adorable RED New balance tennies on Tuesday, May 2,2017, and I received updates from the time I placed the order informing me of what was happening with my order. Yesterday, Thursday, May 4,2017, I received an email from Journey's letting me know my shoes had shipped and they'd be here by today - Friday, May 5,2017, but I thought, "NO WAY!" But, WAY! I have them on my feet right now and I love them!