Journeys

I ordered a large order online with multiple pairs of shoes and a clothing item. They all came from different stores which resulted in multiple packages. One pair of shoes marked as delivered but it was was not delivered correctly and I could not find for a whole week. When contacting Journeys they gave 0 help. Not a recommendation on what to do or even store credit. I chatted online and spoke to an agent and they gave the same generic answer as if they were reading it from a piece of paper. So now I have to dispute with my bank because journeys would not help in any way and the shoes are no where to be found. I will never shop at journeys again. I would rather spend more at other retailers and have better customer service.
This is your warning. Do not online shop at Journeys.

Justin exhibited professionalism, patience, respect, and quality service from the first call, check-in to check-out. This young man was the epitome of leadership. I would love to hire him to become a part of our medical team, and I will contact you if interested in changes in the future.
Thanks for all of your help!
Mrs. Jackson

First of all when I walked in nobody spoke... had to ask a customer who worked in there, after standing with a shoe in my hand for awhile. Only to look over by the counter and a young lady standing by the register with a look of disgust on her face. Like she didn't want to be a work, she was standing maybe 5 feet away from me still did ask if I needed help. A young lady name Nova came and helped me as she went to the back. Alexandria that was helping a customer finished with him came and asked did I need help... I would like to thank these two ladies that work at store#251 03. Peninsula Towne Center Ms. Nova and Ms. Alexandria wonderful customer service. I appreciate you guys...

After reading all the reviews I became nervous about my order so I emailed customer service to my surprise they answered very quickly and were very helpful. I received my order in 3 business days and the boots were in perfect condition. I will order again!

Placed an online order for White Filas... They're return policy states that there are no refunds on "worn" merchandise yet the shoes I ordered were CLEARLY work and returned and then shipped out to me. When I called customer service I was offered a code for 5$ off of my next purchase of 25$ or more... The same stupid code that I already received on my receipt with my order.

AWFUL! Stay away from this company. Because if you need to return shoes:

1) You will spend 3 months to return your money, continuosly writing emails to customer support.

2) They will deduct delivery cost. What's more, in my case I paid for the delivery at the post office and they additionally deducted the delivery cost. So, I paid TWICE for the delivery. When I wrote them about this, noone even replied me. I wrote again and again noone replied.

Awful service. Never had such a bad experience.

I was pleased with ordering from Journeys. I've been to the store and only purchased socks from them. I never order shoes online since I wear a half size and can never seem to find shoes that fit just right. Well, the website is pretty easy to maneuver and I ended up getting 4 pairs of converse, sperry's & polo for less than $200. To me that was a steal! And two pairs came straight from the store. I was always updated with confirmation and when my items were shipped.

Only issue I had was I got two pairs in the mail first and it had someone else's invoice inside of it. I waited until the second couple pairs came in but they just had mine on the outside. Even said it was handpicked by an employee. & one coupon for each pair of shoes! After the order I have received tons of emails from Journeys since then. I had to throw it in my spam folder. It took the average amount of days 5-7. And the shoes fit myself & my husband perfectly. I'd order from them again.

Journeys was overall an okay experience. I tried to place an order of Dr Marten Jadon platform boots online, and they said they were out of stock, so I made a trip to my nearest store, who didn't have them in my size but was able to order them for me. This is a more popular shoe, so I understand stock running out, but I was confused as to why I couldn't order them on my end but they could on theirs. I was happy I was still able to get them, as they were one of the only places to get them at the time when I ordered, and the store associates were very friendly, but the only option was ship back to the store. It was an inconvenient process, with a lot of back and forth, but I ended up with the shoes I was after so at the end of the day, I'm happy.

I ordered my cute, adorable RED New balance tennies on Tuesday, May 2,2017, and I received updates from the time I placed the order informing me of what was happening with my order. Yesterday, Thursday, May 4,2017, I received an email from Journey's letting me know my shoes had shipped and they'd be here by today - Friday, May 5,2017, but I thought, "NO WAY!" But, WAY! I have them on my feet right now and I love them!

I am shock when I got my Birkenstock sandals today. Came in a beat up box, no wrapping inside, no tag. However the buckles are different, black stuff on foodbed, dirt on sole. One side feels different from the other. I assumed it is poorly made so they were returned and was sent out to me when I ordered online. Waiting for them to get back to me on this. Horrible company to do this!

Not even a couple of years ago Journeys was one of the most efficient places to shop online for shoes with quick shipping and customer service responses, what happened? Tried to buy a pair of shoes last week, then yesterday I asked about when my shoes would be shipped out through their customer service, they said they'd been back ordered (which I was never informed of when I made the purchase, it said in stock) then they told me they'd be shipped 1-2 business days. The next day they canceled my order with no explanation, and still claim to have my size in stock on their website. What a bunch of clowns. There's better more reliable places to shop, avoid at all costs.

I ordered a pair of sneakers which was shipped by fed ex and when they delivered it was thrown in my driveway for easy access to be taken. So yes it was stolen. I called journeys and they said they are nit responsible for this. Maybe they should be and provide another carrier that would do a better job placing package by the door. So journeys don't refund or ask if you would like the same order instead. Now they lost a future customer. That's how much they care.