Joom

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This is the WORST company ever. I received damaged goods which were also different to the sizes advertised on their website. The company has taken no responsibility and originally offered me a 20% refund. No thank you. I sent photos as requested by Joom only to be told they didn't think my damaged goods were damaged enough. I said I would send the goods back (at their cost) for a full refund. They said no and that I had to pay for the return myself and that it had to be tracked. Going from UK to China, it would cost around £25-£25! So I refused. They said they could give me a 50% discount. So I reached out to Trading Standards who have said I am eligible for a FULL refund without returning the goods as I have proof the items are faulty.
Joom's customer service is appalling and unhelpful. Don't bother with them and spend your money elsewhere.
I have raised an official complaint with Klarna to help get the rest of my bill wiped as I am refusing to pay it. I have also reached out to ECC-NET Latvia for more help (as that is where Joom are apparently based).
Avoid, avoid, avoid!

To me I see joom as I see The 'amazon' to 'ebay' -Joom being Amazon and 'wish' being eBay. Like anything from online wherever you get it, the key is to make sure you look at the description, pictures also maybe the reviews before buying. Also take into account which country it's from as some sizes vary (but there is a brilliant size chart -if not by size by measurements) the customer service team chat is really helpful if needing answers that aren't on the Q&A. Whenever an issue has arisen it's been replicated (usually refunded) before I notice e. G out of stock / lost in post etc.)
Personally no complaints! The app and services are great if any issues faced it's from the sellers / transit (very rare) not the app or service.
Just also want to point out that the searching options are amazing too with categories and subcategories for the finer searches. Though if anything I guess they could do with adding extra filters for various items especially the clothes (you can search sleeve type of tops but not skirt lengths - but for the vast amount of products from house - pets - self care etc, can't grumble at a few filter options.
The advocado kimone, face mask(buff) and puffy cuffed sleeve blouse are just a few items of the many I have ordered using the app. Matched the description and sizes great.

I purchased a carrying case for my phone that you can place around neck. When it arrived, it did not fit my phone. I contacted customer support in order to return item for full refund. The 1st response requested the make and model of my phone (even though this information was provided in the initial customer service request). The next response was to send a photo of item and the parcel it was delivered in (I kept the package). The 3rd response was that I can return the item to the seller but I would have to pay for shipping and handling (the item was $10), but if item was not as advertised then they could resolve it "without any extra hassle". They then requested the following information:
-photo of your phone in the case, demonstrating the issue
- photo of the back of your phone without a case
- screenshot/photo of the "About phone" section in the settings of your phone, where the model of the phone can be clearly seen.
Why would I provide this personal data? This is a very dishonest company. After receiving this last request, I am convinced that I am not dealing with a legitimate company. I have contacted my credit card company to file a complaint.

I made a order that should have a bonus and didn't received it.
It was already a lot more time than the 3 days promised and the don't solve the problem.

I bought a mobile phone and when I received it, it was not charging and not switching on, I contacted support joom they wanted a proof I sent it to them and they said it was not convincing and now I have lost my my and I don't have the mobile which I paid for.

I was surprised by the fast delivery of the headphones I ordered. Moreover, the quality of the sound is perfect in spite of the fact that the price is really small.

FAKE ITEM. OPENED DISPUTE ON PAYPAL. DISHONEST SELLERS, ITEM PRICE ON ENVELOPE SAYS THAT IT COST 1 DOLLAR... HA HA HA... IT DOESN`T COST MUCH MORE, FOR IT`S ONLY GOOD FOR THE RUBBISH BIN! THIS IS NOT AN AUTHENTIC SANDISK FLASH DRIVE. IT ARRIVED IN A PLASTIC BAG AND ON THE BOTTOM OF THE ITEM THERE WAS A HOLOGRAM STICKER ATTACHED SAYING 256GB! WHEN I REMOVED THE STICKER I FOUND OUT THAT UNDER THE STICKER WAS SCRATCHED TO HIDE THE REAL CAPACITY IF THIS PEN DRIVE! AFTER TRANSFERRED 3 KARAOKE VIDEOS PEN DRIVE WAS FILLED UP |! 256GB MY FOOT! HENCE THE PRICES HERE! SHAME ON JOOM. I ASKED FOR A FULL REFUND SO I WILL CLOSE ACCOUNT AS SOON S POSSIBILE. SANDISK SHOULD KNOW ABOUT THIS,
JOOM, ONLY FOOL PEOPLE ONCE, $#*!S! WASTE OF TIME & FRAUDSTERS. THIS IS FRAUD. DISHONEST COMPANY! AVOID!

1 year ago, I left a 4-star review on the Playstore because I only had issues with the shipment. Now I update it to a 1 star.

Here's the gist of it. I've contacted the in-app customer support and asked if there's a problem with my account as I'm always seeing (from day 1) the same items displayed every day while others are always unavailable. And they had the nerve to tell me that my account is restricted and that I can no longer make purchases.

I asked them why, what's the reason for the ban? But they refuse to give me the reason. They basically quoted from their TOS that they have the right at any time, for any reason, to ban users when they wish. And that's just straight up BS!

So, to sum (I mean minus) things up:
Shipping - Negative (Usually takes months to complete)
Customer Service - Negative (They usually do a lot of copy and pasting of messages. Generally, you feel like you're talking to a robot rather than a human)
Products being showcased - Negative (Usually redundant)
Orders received - Negative (Out of 91 orders, I've only received about 20 of them. Some I managed to get a refund; others refused to issue one.)
Prices - Usually negative (A selected few will be cheap. But typically, items are expensive. I think most of these include a "hidden" shipping cost.)

Overall rating of JOOM - Negative (-1/5)