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Joom

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California
1 review
2 helpful votes
Follow Lonnie H.
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I received my items weeks after I was supposed to. They were completely fake knock offs! Good luck trying to get a refund! This app and the people running it all blow goats for quarters!

Date of experience: May 9, 2019
GB
1 review
1 helpful vote
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RIP off of a company
October 1, 2019

Took my money quick enough but didn't deliver the goods then tell me to run round to find out where they are rude arrogant company should be shut down for fraud

Date of experience: October 1, 2019
Netherlands
1 review
0 helpful votes
Follow Violeta S.
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They've asked me to provide a video or photo for products that are purchased online and you can't see them before.

Zero stars from me!

Date of experience: December 14, 2023
New York
4 reviews
1 helpful vote
Follow Lizzie K.
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Very well working
February 23, 2021

Like the fact that they offer very high quality and affordable products and put them at total access, would recommend to anyone needing a quick small purchase once in a while.

Date of experience: February 22, 2021
New York
3 reviews
3 helpful votes
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Great price
June 5, 2023

Pleasantly surprised, came as stated 2 pieces of screen protector, even napkins are there, packed normally, everything is intact, the size fits.For this price came 2 pieces, super.

Date of experience: June 5, 2023
Australia
1 review
1 helpful vote
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If I could rate zero I would
February 5, 2023

My package never turned up I buy from SHEIN all the time and they are excellent Joom the delivery took more then a month then when they said it was delivered it wasn't Australia post said that the size of the package could not have been what was in the envelope as it fit thru the letter box slot no way 5 adult sized clothing would have fit just received the run around from the company and basically lost my money do not buy

Date of experience: February 5, 2023
North Carolina
1 review
3 helpful votes
Follow Tanisia P.
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A purchased order
July 6, 2022

I advise people beware of joom website, I recently purchased a smart watch and memory card for it and the claim that the store I purchased it from wasn't on their site and it was. Make a long story short they would not help to resolve the issue, I sent them proof and still nothing. I co tasted all who could assist and again still nothing. I refuse to rate because it has been a very POOR experience dealing with JOOM PURCHASES, so because I have to rate they get 1 star if I could do have that's what it would be.

Date of experience: July 6, 2022
California
1 review
2 helpful votes
Follow Jill B.
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I bought a tablet from Joom. It take forever for me to received it when I received the tablet it not working I tried to contact with customers services it take them forever to responded. Since it's not working now I want to return the item to get my money back it won't work that way, If I want to return for refund I have to pay for shipping fee. PLEASE don't waste your money and your times with Joom. Also all the products in China there is NO WAY they will refund your money.

Date of experience: October 25, 2019
GB
1 review
8 helpful votes
Follow Aziz K.
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I ordered an item in a size M and their size M is equivalent to a size XXXS! I requested a refund or exchange and after few messages I got blocked! Absolutely disgusting customer service, I have wasted my money, DO NOT BUY FROM THEM. Pretended to help me throughout this process but in the end I got blocked, you should face your company's issues not just block your consumers! Frauds, will definitely let others know of how crap they are.

Date of experience: June 28, 2020
Turkey
1 review
4 helpful votes
Follow Bahar Y.
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They never response your tickets, whenever they response they claim you took the evidences from the internet. This time I have written my order ID on the paper and we'll see if this works. I also started a chargeback claim and my bank told me that I will be able to get it for sure. My order ID is MG64V74N. The only thing they do is pointing you to support_management email and no one else response there too. I will remove the feedback once my problem is solved. Otherwise I will continue sharing my experience with these craps. They are scam, do not buy! Scam joom, scammer joom, crap joom, do not buy from joom, well established scammer joom, joom is a scam.

Date of experience: January 22, 2019
New Zealand
1 review
0 helpful votes
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Nothing
March 24, 2021

I can't track my order on the app & emails to support team going round in circles. I had an email saying its been shipped & to track on app the BOOM i have no orders oops something went wrong! NOT HAPPY ALONG WITH THE REST ON THIS SITE

Date of experience: March 24, 2021
Arkansas
1 review
2 helpful votes
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No response?
April 23, 2022

My name i Rivers Mitchell, I purchased a 2xxl jogging suite, a while back, it did arrive and the tags say 2xxl, im 6 foot 230 so I wear 2xxl, what I received wasnt 2xxl, I took pictures sent them in, waited a few days sent them in again no responce so basically joom just took my money and a faltey product, *******@yahoo.com

Date of experience: April 23, 2022
GB
1 review
5 helpful votes
Follow Graham J.
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Do not buy from this company.
Supplier sent wrong size.
5 emails sent to customer service, no reply.
£45 wasted.
Cheap, third rate company and in reality product.
Save your money, do not use

Date of experience: June 27, 2020
Ireland
1 review
7 helpful votes
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Joom is a bad joke.
July 15, 2019

I ordered a watch from joom on the 25th of April, initially it was going to be with me in 15 days, I complained a 7 r 8 weeks and they said I had to wait 75 days before I could apply for a refund if the watch didn't come, I messaged them again last week asking for my money back, now I have a message say it has expired, 83 days later an countless emails I'm down 82 and I can't even get an answer from them, don't order anything from joom.

Date of experience: July 15, 2019
GB
1 review
2 helpful votes
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Scams
July 31, 2020

I ordered oximeter from joom price was
I ordered oximeter from joom price was very good. Firstly they said arrives in a month time which was brilliant soon I purchased arrive time completely changed. Its gone up to 3 months. Eventually item arrived in UK instead of receiving item, I had a letter from Royal Mail that, the seller paid partly postage so Royal Mail wants me to pay £8.50 on the top of I already paid to joom.
I contacted the joom straight away, they exactly said. This could happen we don't take any responsibilities. I WAS SHOCKED ABSOLUTELY SHOCKED.
So you are ordering staff from them and they are not taking any responsibilities at all, apart from bluh bluh. Sorry but not sorry
I would definitely NOT recommend this organisation (JOOM) to anyone.
Totally scam, avoid it
By the way they keep sending discount code. Don't fool of that. They are encouraging people to buy and purchase ASAP then you will get surprise like I did.

Date of experience: July 31, 2020
Ukraine
2 reviews
0 helpful votes
Follow Leonel G.
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The seller is polite, good service.
July 5, 2022

Great product. It arrived intact, without scratches. Inside is a filter, a movable upper part, everything is as stated. The seller is polite, good service.

Date of experience: July 5, 2022
Spain
1 review
12 helpful votes
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Joom sent the wrong colour item, then their support proceeded to ask for a photo every time I sent an email with the attached photo. Each time I was contacted by some made-up Bristish name, Mike, James, Geoff etc... Then they closed the support ticket and blocked my email account so I cannot open a new ticket. WORST SERVICE EVER, I Never write reviews but I will copy and paste this everywhere. STAY AWAY

Date of experience: February 2, 2020
Spain
1 review
1 helpful vote
Follow Alfred S.
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When you've a problem with this company joom ignore you don't listen to what your saying come out with all sorts of excuses which always place the blame with you when the blame is clearly visibleooking and feeling the quality of the crp their selling absolutely nothing like thier pictures
I keep saying I've had enough a d lost enough money But I'm lured back by the lovely pictures of thier merchandise pure fantasy
A seymour more to follow

Date of experience: June 5, 2021
GB
2 reviews
14 helpful votes
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April-July
July 7, 2020

I'm so sorry for spending my money and my time with unprofessional people. I buy in April something and now is July and nothing. They don't refund money. Don't buy anything from Joom!

Date of experience: July 7, 2020
Florida
1 review
2 helpful votes
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Horrible
August 13, 2018

I ordered a few things from joom, received notice that my package was delivered, yeah it was delivered but to a address in New York an I live in Florida! No way to get in contact with this company from CHINA WOW WONT HAPPEN AGAIN

Date of experience: August 13, 2018

Overview

Joom has a rating of 1.7 stars from 186 reviews, indicating that most customers are generally dissatisfied with their purchases. Joom ranks 1912th among Women's Clothing sites.

service
59
value
59
shipping
59
returns
50
quality
52
This company does not typically respond to reviews
+103