Joom Questions & Answers

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Here’s what consumers have asked with answers from Joom staff and previous consumers.

5 questions answered
0% answered in 1 day
Question:

Hello, february 6 the have i orrdered 3 products. i didn't receive it yet. de idnumbers are: w5jm20w v5jy268 this one orrdered i twice qnjel40

Answer:

I'm still waiting in September for things i ordered in JUNE. Thank God my remaining items only total about $5. I'm not ordering from them ever again. It's a scam.

By shannon j.
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Question:

Why do people say that they pay zoom with paypal when zoom specifically say they do not accept paypal

Answer:

I wouldn't use them if they didn't Bought 5 items with PayPal this week but after seeing the reviews I wish I hadent

By Terence E.
Question:

The reviews are really poor ! i recently ordered 2 items & received confirmation of one of the orders being sent ! but no confirmation of my 2nd !

Answer:

I hope you actually get the sent one, they said my 2 items were signed for in Estonia and I live in Itrland I have sent the confirmation from the Dublin sorting office that items had not arrived into Ireland bit apparently their programmes do not support anyway they ask you to send proof. Discusting behaviour. 52 emails on and they are like trained monkeys with their responses. I will fight on.

By Addie W.
Question:

After all these reviews i'm scared. i've ordered stuff though waiting. . but problem i don't know how to remove my card information. how do i do that?

Answer:

I love this site and I've always got my stuff. It just takes a long time has to go through customs and everything. I always use my bank card it's a secure site. But if you signed up with your email just click on your info and hit add payment option and just delete your card info.

By Carrie F.
Question:

I did not get my package i sent my package to a different address

Answer:

I did not get my parcel. Who ever send notification that my parcel was left in a safer place did not left a card to say where it was left. Tried post office as joom asked me it's not there and post office will not give me a letter to say it's not there so I have lost my money.

By Hurera N.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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