From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I just rec'd 2 tops. Very nice material, well made... they came securely packaged. No problem. This is my second shipment from JollyChic. I would order more if I had unlimited funds:-( I usually buy from JJill and Soft Surroundings but this company is more affordable. I think they are trying to please us Americans (!) and I think they will go the extra mile if you have a problem.
This website never mentions it's coming from China. The sizes are are made way too small, the only positive thing I can say is that it delivered very quickly. I have since returned the items, and have confirmation that it delivered, but they say it has not. There customer service is not very helpful at all, I will never order from this company again. Buyer beware!
This is the worst experience I have every had ordering on line! They said to order the blouses 2 to 3 times bigger than what you normally wear, Ha! They still don't fit! These clothes are suppose to be for plus size women, that's a joke, plus size for who, little Asian women maybe! They are not for american plus size women! Then you wind up loosing your money because it cost $20 bucks to return the things! All i can say is STAY AWAY! Lesson learned!
Dear Customer,
Geetings! Thanks for your order in our website, we are very sorry that the size do not fit. But we have detailed size in size guide, you should have checked the size guide when choosing a certain size. Also you can return the items back to us if the size not fit. Please return the items back to us by USPS, after we get the returned items, we will refund you the item price and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I ordered 4 dresses, paid and THEN looked at the reviews! Rang my bank, cancelled my credit card and tried to forget about it (NZ200). I am European size 38, full arms, bust, etc, there was no way to fit in those dresses, not mentioning the quality described by disappointed customers. To my astonishment, 2 weeks later I received what I had ordered and it was all very wearable, honestly! The dresses I got here in NZ would cost close to NZ200 each and I have no complaints about the quality of material or workmanship! I bought everything XL, and only one dress was actually slightly too big. Moreover, I received a cute shopping bag as a free gift and a little brochure with the phone numbers in USA, Canada and Australia plus contacts in HQ in London. I believe every word you say about your horrible experiences but do you think that maybe they have changed the management or ownership? Will I buy from them again? Yes, I will, with some caution.
I only put one star because there is no option for none. I have ordered 9 items and 5 of them was clothing. In my disappointment nothing fitted. Everything was just way too small. When I chatted to jolly chic representative I only wanted to exchange the items for correct size but found out that I need to pay for return shipping fee? What if the clothes doesn't fit again? Pay extra money again? No thank you. Returning EVERY single item and want to get full refund! And don't wanna hear about this website again! Stay away from this website!
Dear Customer,
Greetings! Thanks for your order in our website. We are very sorry for the trouble. The size in our website is Asian size, so maybe smaller. But we have adjusted the size chart so you can choose the right size, also there is size details in size guide, you can check the size guide before choosing the size. As the size not fit, you can return the items back to us for a refund. Please return the items back by post mail. After we get the returned items, we will refund you the item price and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I DID SPIN A WHEEL AND WAS SUPPOSE TO GET A FREE ITEM AND I SPENT AGAIN AND I WAS SUPPOSE TO GET % OFF AND i GOT ZIP NOTHING. IT IS A SCAM. I ORDERED THE PURSE BUT i GOT NO COUPON AND NO FREE ITEM AND NO % OFF! READ THE REVIEWS BEFORE YOU WASTE YOUR MONEY. I READ THE REVIEWS AFTER I PLACED MY ORDER > :(
Dear Customer,
Greetings! We are very sorry for the troubles here. May I have your order number or your email address in our website so we can help you better? Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
JollyChic has adorable clothing; however, you must be extremely petite to wear their clothes. These clothes come from China which is never mentioned on the website. I AM petite and Asian and purchased three items that are so small that they do me no good. I sized Up as suggested but the pants fit my girlfriend's size 2 teenage daughter... I wear a 6. The shirt I purchased has sleeves so small, I can barely move. No words to comment in the dress! To return, it will cost me THREE TIMES the purchase price! I unsubscribed from their emails and posted my thoughts to my Facebook friends. Grrrrrrr!
Greetings! Thanks for your order in our website, we are very sorry for the troubles here. May I have your order number or your email address in our website so we can help you better? Here is a link of the return policy, you can have a check too: http://www.jollychic.com/return-policy-a42.html.
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
I was very impressed with the very quick international delivery. The clothing was as I expected too.
One really needs to be careful when ordering on line. JollyChic has many, many other companies under different names.
A lot of jewelry ads, seen on face book, that are very low prices, or advertised as FREE, then find out it is 10 buck to pay for shipping a necklace that weighs less then an ounce? Just another line from Jolly chic. Sunny dresses, is also affiliated with Jolly Chic. Ask questions BEFORE you pay. Ask when the company is, the location, where are the items made? Where do they ship from? If they do not fit, or they are poor quality, what is the return policy? If you have to ship something back to China, from Canada, it costs more then the item, and they REFUSE to pay for shipping.
I am sorry, but I just do not believe ANY of the good ratings that people give for Jolly Chic. I think they are staff, or paid writers. Maybe, maybe if one is a size 0 or smaller, then they may get something that is okay.
Even the handbag I ordered was junk. I have never used it.
For me 90 dollars is such a lot of money. And to have lost that, well it will be a long time before I can try to get a few new clothes again. I have learned my lesson though, and will ask all the right questions now. China is just not equipped to fit plus size clothing.
I believe that Rosegal is also a branch of Jolly Chic.
Greetings! Thanks for your order in our website, we are very sorry for the troubles here. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by post mail. After we get the returned items, we will refund you the item price and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
I ordered 4 pieces of clothings on May 7 and until today, I haven't received my orders at all. I have contacted the 24/7 support line and they told me that they will expedite and they will process as soon as possible. In the website, it state EXPRESS delivery but in fact, it is even worst than normal delivery. Just crossing my fingers now that the quality is not horrendous as some of the reviewers stated here.
Greetings! Thanks for your order in our website. When the item arrives, we have called and emailed you about the item color difference, but you never replied. So we have the order canceled and the money refunded. The refund transaction number is 196246. Usually after the refund, you will get the money in your card in 3-10 days, you can have a check then. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
Two months on and no word from them or money refunded as promised. The two products i didn't return fell apart after one wash. Bad quality products worse service and no morals with abiding by the law on faulty products and returns.
Do yourself a favour and don't buy with them.
Greetings! Thanks for your order in our website. So sorry for all the troubles here. You can return the items back by Post Mail. As we agreed before, after we get the returned items, we will refund you the item price and returning postage. Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
I ordered a cute top. I ordered a bigger size then usual. It is 3 x but only fits a medium person. Can't return because international fees are too high. ANd they know it. Don't order from them.
Dear Customer,
Greetings! Thanks for your order in our website. So sorry for the troubles here. May I have your order number or your email address in our website so we can help you better? Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by Post Mail(or other economical shipping method). After we get the returned items, we will refund you the item price and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Attention: (If you'd like a refund for your goods, but you can't return them to us for some reasons, then a refund for those goods will be at our discretion. Hope you can understand.)
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
It took 3 weeks to get my order. I only ordered 2 tops and sized them based on THEIR sizing chart. Both are too small. I will give them to my daughter, as they will fit her. They are nice tops, but shipping takes too long and sizing is all wrong. I also started getting a pile of junk email after placing this order.
Greetings! Thanks for your order in our website. So sorry that the size in our website is Asian size, so maybe one size or two sizes smaller than US size. Usually after the payment, we need 3-7 days for preparing, for express shipping, it takes 3-7 days for shipping and for standard shipping, it takes 7-15 days. For the size problem, we have improved a lot in our website considering the difference between Asian size and European size. You can have a check for the details in our website for the size improvement. Also for the emails that you do not want to receive any more, you can unsubscribe it in your email box yourself. Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Look forward to your reply!
Best wishes!
Jollychic Customer Service Team
I just received my order and am so disappointed. The quality of the blouses I ordered were fine. Received the merchandise in a timely manner. I ordered the size according to their sizing chart and that's where the problem begins. I ordered XXL and figured I would have a really nice fit. All of the labels say XXL. NO WAY. My daughter is a size 9 so I let her try them on. They are even tight on her. I am not going through the trouble of sending them back so I will just take the lost. This is too bad because I do like the blouses.
Greetings! Thanks for your order in our website. So sorry for the troubles here. May I have your order number or your email address in our website so we can help you better? Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by Post Mail to the following address, please keep all the items in good condition. After we get the returned items, we will refund you the returned items' price. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Look forward to your reply. Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I just spoke with a girl named "Kenzie" on JollyChic's instant messaging service regarding sizes/fit and payment issue. I cannot key enough about the wonderful, wonderful, customer service and this gal went way over the "call of duty" in helping me! I have yet to rec items, but, thanks to Kenzie, I feel so much better about the size I ordered, and reassurance on payment issues! The world needs to return to such wonderful customer service and people such as Kenzie! Sincerely, Elizabeth.
Product looked great in photos, prices were unbelievable, ordering process was simple, and then...
It took forever for products to arrive. They bore no semblance to photos, quality of fabric was very poor, and fit was worse. Sizing is a puzzle.
The return process-to China-is a work in progress... expensive and, I am sure will take forever.
I await to see about actual refund.
Nowhere in the ordering process are you told you are dealing directly with a Chinese company.
And, now my computer is infected with flashing ads from this company, non-stop!
Greetings! Thanks for your review in our website. May I have your order number or your email address in our website so we can help you better? Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by Post Mail(or other economical shipping method), after we get the returned items, we will refund you the item price and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply!
Best wishes!
Jollychic Customer Service Team
The shirt I ordered looked so cute online. I was happy about the free shipping. It went downhill from there. It took three weeks to get my shirt. I ordered two sizes larger than normal, and it did not fit at all, I couldn't even get one arm in it. The shirt was shaped like a triangle. It was about a size 4 on top, and 4x at the bottom. I will never order from them again, it costs too much to return it, and I DO NOT WANT STORE CREDIT!
Greetings! Thanks for your order in our website. So sorry for the trouble here. The size in our website is Asian size so will be a little smaller than US size. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the item back by USPS(which is economical for you), after we get the returned item, we will refund you the item price and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
Late delivery, i received my order 13 days after the order was purchased. Between that after i finished my order by 4 days they told me that there are items out of stock, and they did not return my money. I have ordered a big order it was by 500$ and thats what i get.
The quality was horrendously bad, the items that are cotton were polyester and the items that are chiffon i received them as polyester. The details written are completely different that the item you will receive.
REVIEW FROM A COSTUMER
BAD AND CHEAP QUALITY
LATE DILIVERY
Dear Customer, Greetings! So sorry for the trouble. We have refunded the outstock item price to your card in May 5th, the refund transaction number is RG20150505010045647. Usually after the refund, you will get the money in your card in 3-10 days. Also you can return the unsatisfactory items back by Post Mail. After we get the returned items, we will refund you the item price and email you about it too. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. And the following is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I was about to place a very large order with JollyChic when I decided to check the reviews first. Thank GOD I did! I would have lost so much money. If you are going to sell to the American public, you need to know that we are not small in stature and you should be honest with your sizing chart. Otherwise, you get a lot of very poor reviews which is why I am not purchasing from you.
Greetings! Thanks for your review in our website, so sorry for the troubles. But we are in Asia, and the factories we cooperate are all local Asian factories too. The size in our website maybe one size or two sizes smaller, but our size guide is correct. Please do not take easy judgement when you have not even ordered in our website. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
I ordered from Jollychic.com some jackets & clothes. It was delivered after a week and quality & price of the products are excellent. I will recomend this company to anyone. Whenever I email their customer service for query, I get a reply straight away. I am very happy with the price, quality and service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your order in our website. We are very sorry for the trouble here. But there is no shipping info of tracking number: CW844452035US. This package has not arrived in our company yet. And you never sent any confirmation to us about the package being delivered. When the package arrives, we will refund the item price to you and email you about it too. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team